You hate robocalls. We hate robocalls. Probably even our pets hate robocalls. They are a scourge on modern communications. Even new FCC Chair Ajit Pai hates these auto-dialed, pre-recorded nuisances, but his history on the subject has us wondering if he’ll continue the FCC’s work in curbing robocalls or give in to businesses who want to use them to sell us things. [More]
Search results for: debt collector
1-In-4 Consumers Contacted By Debt Collectors Feel Threatened
By 1.12.17
More than 70 million Americans are contacted by a debt collector or creditor each year. While those debt collectors have a job — to get borrowers to repay on their overdue debts — some have used illegal tactics, such as threatening lawsuits, arrests, or contacting consumers’ employers or family members. Now, a new report by the Consumer Financial Protection Bureau finds that harassment by these collectors is all too common. [More]
Medical Debt Collection Firms Must Refund $577K For Threatening Consumers
By 1.9.17 — Updated: 1.10.17
In this latest episode of Debt Collectors Behaving Badly, we bring you the tale of two medical debt collection law firms who must now refund hundreds of thousands of dollars after they were caught falsely claiming that attorneys were involved in collection actions. [More]
Student Loan Servicing Issues Contribute To Older Borrowers’ Defaults
By 1.5.17
In 2015, nearly 40% of all federal student loan borrowers over the age of 65 were in default, thanks in part to issues they faced when it came to the servicing of their debts, including problems enrolling in income-driven repayment plans and accessing protections as co-signers. [More]
Our Picks From 2016: Editors’ Favorite Stories Of The Year
By 12.31.16
We write thousands of posts every year at Consumerist, and before we hit “publish,” we tell each of them that they’re our favorite. That’s a lie, though: when we look back, there are always posts that stand out. Whether it’s because of their real-world impact, important insights, important topics, or use of the phrase “Underwear Time,” we each have our favorites out of our work for the year. Each of our writers chose theirs along with some honorable mentions, and explained what made them love that post just a little more than the others. [More]
The 50 Most-Read Consumerist Stories Of 2016
By 12.30.16
After what feels like a decade, 2016 is mercifully over, but before we can move forward into the brave new year it’s time to bring the recycling bin over toward our locker and purge the bulging Trapper Keeper we’ve been cramming stories into for the last 12 months. [More]
Lawsuit: Government Illegally Garnishes Disability Benefits To Repay Student Loans
By 12.30.16
Earlier this month, a Government Accountability Office report found that $171 million was garnished from older Americans’ Social Security benefits in order to repay federal student loan debts. Now, one of those borrowers is suing several government agencies accusing them of taking money from his monthly disability checks despite the fact he was eligible for a student loan discharge. [More]
30 Stories We Didn’t Expect To Write In 2016
By 12.30.16
As a wise internet meme once said, some things are worth waiting for. Often, we end up waiting for them for so long, that when they finally do come to pass, we can’t help but be a bit shocked. And some things… Well, we never expected in the first place. [More]
AT&T Launching New Tool To Let Some Wireless Customers Block Robocalls Some Of The Time
By 12.20.16
Spam robocalls suck and everyone hates them. They are a digitally-generated scourge on modern society, a small yet omnipresent annoyance met with universal derision. So AT&T’s wireless customers will likely be happy to see their carrier taking steps today to let customers block the unwanted calls — but there are a couple of big catches. [More]
Feds Go After “Massive, Illegal” Debt-Collection Operation
By and 11.2.16 — Updated: 11.4.16
A large, nationwide debt-collection operation that allegedly brought in tens of millions of dollars through illegal means — like impersonating law-enforcement officers, or threatening arrest for non-payment — is the target of a joint legal action by the Consumer Financial Protection Bureau and the New York state attorney general. [More]
Some Student Loan Borrowers Improperly Denied Payment Assistance
By 11.1.16
Each year, more than five million student loan borrowers are better able to manage their debts thanks in part to government-based loan repayment plans. But yet another report has found that not all students qualified to participate in these income-driven repayment plans are able to, though at no fault of their own. [More]
More Than A Year After Corinthian Collapse, Students Still Waiting For Financial Aid Help
By 9.30.16
Eighteen months after Corinthian Colleges Inc. completed its collapse – closing the remaining Heald College, Wyotech, and Everest University – tens of thousands of former students are still waiting to received some form of relief from the mountains of student loan debt they incurred to attend the defunct college. [More]
Debt Collector Gets Out Of Lawsuit… By Buying The Lawsuit Out From Under The Plaintiff
By 8.16.16
When you sue a debt collector for allegedly violating federal law, that collector can’t just go behind your back, buy the debt on the cheap at auction and get the whole case dismissed, can it? That tactic worked for one collection agency and, depending on how a federal appeals court rules, it could lead to many other debt collectors buying their way out of legal trouble. [More]
What You Need To Know About New Rules Allowing Debt Collection Robocalls From Feds
By 8.11.16
If you ask any American to name the things they love the most, they are sure to reply, “debt collectors, intrusive pre-recorded phone calls, and the federal government!” So today — under orders to do so from a piece of rushed, tacked-on legislation — the Federal Communications Commission released its final rules allowing the federal government and some of its contractors to make debt-collection robocalls to wireless lines. [More]
New Rules Would Require Debt Collectors Have Proof You Actually Owe Money
By 7.28.16
One of the most common complaints about debt collectors is that they harass people over debts that are either no longer owed, or weren’t owed in the first place. Federal regulators are now proposing rules that — among other protections — would cut down on these annoying, bogus collections actions by requiring that debt collectors have some sort of evidence that the person they are calling actually owes money. [More]
FCC To Phone Companies: Offer Free Robocall Blockers To Customers
By 7.22.16
Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]
New Guidelines Aim To Improve Customer Service, Enhance Protections On Federal Student Loans
By 7.20.16
The fact that two-thirds of college-bound students who take out loans to finance their higher education have little to no idea what they’re agreeing to, doesn’t mean these borrowers shouldn’t receive adequate protection from unscrupulous loan servicing companies. New guidelines from a pair of federal agencies are aimed at ensuring student loan borrowers get the service and protection they deserve. [More]
What Is Zombie Debt, And Why Won’t It Just Stay Dead?
By 6.7.16
John Oliver made a huge splash this week when, to prove a point on his show, he purchased $15 million worth of medical debt for $60,000… and then promptly forgave it all. A lot of that debt was “zombie debt,” which, like its namesake, keeps coming back from the dead to bother people who would much rather be left alone and unbitten. [More]
