This Is The Kind Of Message Restaurant Employees Should Be Leaving On Receipts

This receipt won't pass a spelling test, but it did win over a customer.

This receipt won’t pass a spelling test, but it did win over a customer.

Regular readers of Consumerist know that some restaurant workers feel obliged to use the receipt as a way to mock customers or angrily vent their frustration. But one Red Robin manager has figured out receipts can also be a way to win over a customer.

Jason recently took his very pregnant (actually overdue) wife and their 2-year-old son out for a meal at their local Red Robin in North Carolina.

“Once seated, a manager came up to us and started talking,” he tells Consumerist. “He was extremely friendly and jokingly asked my wife if this was her last meal before heading to the hospital.”

The manager wished them well and went back to the business of managing his restaurant. But when the bill came, there was a nice note letting them know that the mom-to-be’s entire dinner had been comped.

Sure, the note reads, “MOM 2 BEE GOOD LUC,” but who’s going to quibble over spelling and grammar when you’re talking about a free meal?

“It was a pleasant surprise and made my tired of being pregnant wife a little more cheery,” writes Jason.

We’ve mentioned before that it’s incredibly easy to get customers to say bad things about your business but very difficult to please a customer to the point where they want to share the story with everyone. In this case, the $11.50 that this Red Robin didn’t take in that night is probably money well-invested.

UPDATE: We were able to get in touch with the manager at this Red Robin, who explained some of his — and the company’s — thoughts on being nice to customers.

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