How Does Eliminating Services 'Better Serve' Me?

Michael noticed a sign at the TD Bank ATM informing customers that postage stamps would no longer be available at that location. Aw, too bad. It’s fair if a business wants to discontinue a service because it’s unprofitable or problematic to offer. What annoys customers and insults their intelligence is when the change is spun as some kind of favor to customers.


No more stamps at the ATM. I guess it’s their right to discontinue a service, but please don’t act like you’re doing me a favor by doing so.

One of the many reasons TD Bank doesn’t hold a candle to the old Commerce Bank.

Not sure this is particular to TD Bank. Most businesses do their darnedest to turn reductions in service into completely imaginary net positives for customers.

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