Back in November, Sears sent out an email that offered an amazing TV deal, which it recanted with a follow-up email that began with “WHOOPS!”
Christopher says Sears emailed him with another “WHOOPS!” email, this one regarding an electric range.
Here’s what Christopher says Sears sent him:
WHOOPS! The email we sent you earlier today had the wrong Home Appliance offers in it! The offer was worded incorrectly, showing the Range as being on sale for $279.99, which it is not.
The correct offer that you can shop is: 10-20% OFF ALL APPLIANCES AND FLOOR CARE It’s the Kenmore Electric Range Reg $769.99 Sale Price $599.99 and Kenmore Stainless Steel Micro-hood combo Reg $279.99 Sale Price $219.99.
We apologize for this mistake and assure you that we are taking every step to make sure it doesn’t happen again.
We apologize again and thank you for your business.
At least Sears admits its mistakes — that double apology at the end really sealed the deal. But it’s getting to the point where if you get an appealing sale email from Sears, you’re waiting for the other virtual shoe to drop.