Game Crazy Cashier Caught Sneaking Gameguard Fees Onto Sale

Lu tried to buy “Dead Space” yesterday at a local Game Crazy because it was on sale. The cashier, however, added two fees for $1 and $2 for “Gameguard” insurance without Lu’s permission—then tried to explain it away by saying the price was higher than marked and he’d actually had to give discounts to bring it down to the sale price.

I went to my local Game Crazy today (7/12) in Redmond, WA to get in on their Dead Space sale, which is valid from 7/6 to 7/12. I bought 2 copies of the PS3 version: one new for myself, and one used for my friend. Of course, the only last new copy is gutted (opened, but sold as new), and while I hate gutted games and the practice in general, I figure the game was cheap enough for me to let it slide this time.

Unfortunately, it all goes downhill from there.

I look at my receipt, and there are two additional $1.00 and $2.00 charges to me. I ask the cashier what the charge was for, and HE CLAIMED that the game was actually $25 and he gave me a $2 discount and a $3 free insurance on both games. I say, “umm, no. That’s not right.” I told him the sticker on the new game itself says $19.99, and that’s what their ad says. Defensively, he repeatedly claims that his screen showed $25.

I ask him to show me the screen. He refuses of course, only replying now, “Ok what do you want? A refund?” No, I want to see the screen. But he never shows me and so I just tell him to give me a refund.

Now it gets worse. I must’ve spent at least 15 minutes standing there, while he “attempted” to refund the game back to my credit card. It’s not that hard. He mysteriously prints out SEVERAL (must’ve been 7 or 8) receipts saying he was doing it wrong. I did check the receipts out, and it did look like he kept refunded it to me as store credit instead of on my card. But I am still concerned, as that’s a LOT of transactions. I have the “final” return receipt with me, and I’m prepared to make a call to my credit card company later this month.

When I see the receipt, it says “$22.99” which is exactly $19.99 + the $3.00 BS insurance fee that he charged me earlier. I guess all that typing and re-trying on the computer must’ve been him attempting to adjust the price on the game.

Yes, I know it’s stupid to get mad about two [three? -Ed.] dollars. But it’s not really about two dollars any more. It’s about the RIDICULOUS customer service that game specialty stores have. I’m already not a fan of Gamestop (to say the least), but I thought Game Crazy was “ok.” I guess not. Given the option of not buying the game versus supporting an illegimate practice… I’ll live without the game.

To the Consumerist: I would love to get ANY help or advice on getting in contact with the store’s manager or district manager. I looked on the Game Crazy site, but there’s only a single customer service line and I’m not sure that’s going to be worth my time. Is there any other way of obtaining their contact information?

We suggested Lu try our advice in the post “Be A Customer Service Ninja,” but if anyone out there has some real Game Crazy contact info, please post it.


Edit Your Comment

  1. Hank Scorpio says:


  2. Anonymous says:

    You should be able to just ask for the store manager/district manager’s contact information. If the Game Crazy employees won’t give you that information, try getting it from the Hollywood Video employees (assuming this isn’t one of the newer standalone GCs). Having worked there for 4+ years and been through my fair share of district managers, all of them took customer complaints pretty seriously and always did their best to make customers happy.

  3. Stephmo says:

    What about contacting EA Games instead? I think they may be interested in knowing that a vendor ruined a two-game sale for them by trying to tack on an unrelated “game insurance” without customer permission.

    This kind of treatment could put Game Crazy in the position of having to tell a major publisher why it’s okay to alienate gamers over $2 – and why they could potentially have to explain why they aren’t able to stock a major publisher like EA in the future. I’m sure that their sales agreements probably cover things like forcing the sale of those “insurance” deals on customers.

    • catskyfire says:

      @Stephmo: Actually, it only ruined a one game sale. EA Games gets nothing from the sale of a used game.

    • Hooray4Zoidberg says:

      @Stephmo: Probably not, EA has a pretty good track record of not giving a shit what it’s customers think.

    • sharkzfanz says:

      @Stephmo: I would guess their sales agreements do NOT cover things like forcing the sale of those “insurance” deals on customers…

      They cannot write everything into these deals.. I don’t see that being in any deal in any way shape or form.. They cannot regulate how the reseller does business.

    • Optimus says:

      @Stephmo: Yeah, I don’t think a company who installs DRM that doesn’t allow paying customers to play their games is going to care much about alienating customers.

      Nice idea, though, if EA made any sense what-so-ever.

      • LadySiren is murdering her kids with HFCS and processed cheese says:

        @Optimus: There’s a reason game devs used to call EA the “Evil Empire”…well, until M$ came along.

        • wild homes loves you but chooses darkness! says:

          @LadySiren: Technically, Microsoft’s games and entertainment division is pretty evil-free. Not on Google’s determined level, perhaps, but not bad. Maybe you were thinking of Activision… or you were just trolling, what with the cutesy ‘M$’ and all.

  4. dragonfire81 says:

    Gamestop does this too sometimes. Officially you can be fired for it, but nevertheless it happens all the time.

    • Laurel Beth Martin says:

      @dragonfire81: The GameStop version is a little more convoluted and store-dependent. I worked at GameStop last year, and we don’t “like” to sell the game guarantees anymore because people end up complaining way too much when they try to take the company up on an offer the sales associate made but that doesn’t match the guarantee on the receipt. Usually, we’d have some coupons that weren’t general issue–internet only, or seasonal, or something–and we’d hold onto a few at the register. Instead of telling a customer that we could get them a bonus $5 off their game, we’d tell them they got a free pre-order. My store manager actually got fired over that when someone wondered why our store used so many coupons. But in the average sales associate’s defense, we may not have any idea what we’re really doing. That jerk at Game Crazy could not possibly have been on the up-and-up, but some of the bogus information you get at GameStop comes down from the managers–they lie to us, too. It’s a humiliating job.

  5. gmanj says:

    There’s a lesson in this – when checking out do some simple math before you sign the credit card gizmo. 2 games worth $35 combined ring up at $41 and change – red flag. It’s easier to fix the transaction before it’s complete.

    • italianscallion33 says:

      @gmanj: Booo BTC. The cashier should know how to fix it! When I worked at Target there was a customer service desk where we sent people when we messed up or they wanted to exchange/return, but when I worked at Macy’s we did all the returns/exchanges. It’s not hard. The cashier was either trying to continue to cheat the OP out of his money or being really dumb. I don’t know how he’d get to the extra money to steal it later on so I’m thinking he was just an idiot.

      And paper ads should always be honored.

    • Wes Chevalier says:

      @gmanj: That is fine if you do not live in state/city with sales tax. I live on the border of Oregon Washington. It is very difficult to spot a 2 dollar charge on the readout when the subtotal may or may not be adding tax into it.

      @gmanj: It may be that theere was an employee context for the most upsales (adding insurance) and the employee was not going to walk out with cash illegally but with a PS3 (psuedo)legally.

    • bwcbwc says:

      @gmanj: Well unless you’re paying a VAT in Canada…

      • gmanj says:


        Most folks know their tax percentages. This one’s total was almost 20% up from the base price. You gotta be able to spot that.

  6. jblack says:

    I would mail a complaint to the FTC, with copies to EA, Game Crazy,Your credit card provider, your local press and the better business bureau. Make sure you add the appropriate cc: at the bottom before you copy them. Each entity, aware that a bunch of other entities is potentially aware, is likely to get action from all of them. :)

    • sharkzfanz says:

      @jblack: I would do a complaint to the corporate office first.. You should ALWAYS give the company a chance before going over their head.. It is a common courtesy and if you extend a courtesy to them they are more likely to give it back.

      • Cyberxion101 says:

        @sharkzfanz: Well, being that the only means of contact seems to be a single customer service line, I think it’s fair in this case to bypass the corporate office.

      • bravo369 says:

        @sharkzfanz: sometimes not but always. sure they may help YOU out but will they actually fix the practice in all the stores so that no one else is affected? that’s where the FTC and press complaint will come in. mistakes happen but this just seems too intentional to be a one time thing.

      • Wes Chevalier says:

        @sharkzfanz: I always give a store a chance by walking into it. I give them another chance when I make(or try to make) a purchase. When a company or store chooses to hire incompetent employees that is their rational decision. If a company chooses to pay employees in such a way that stealing from customers seems like an appropriate recourse or added cash flow stream that too is a corporate decision.
        I try to be a responsible consumer and always vote with my dollar, I just do not have the votes for more then 2 chances.

      • ThinkerTDM says:

        @sharkzfanz: Since the store employee is a representative of the company, that first interaction is their chance.

  7. Hooray4Zoidberg says:

    I’m not familiar with the term “gutting” I was under the impression that it’s illegal to sell something as “new” if it’s been opened. How do they skirt that rule?

    • Parapraxis says:


      funny you should say that, because a bunch of lawyers are wondering the exact same thing:


    • Alessar says:

      @Hooray4Zoidberg: GameStop does it all the time. Technically they’re selling you a display copy that is still new but not shrinkwrapped… but a lot of people (myself included) find it dodgy.

      One Xmas I got a copy of Final Fantasy IX that had no disk in it — the display copy hadn’t been filled before being sold to the friend who bought it for me. They forked over the disk when I went in and asked for it, but they [GameStop] gave me a hard time.

    • Chris Martino says:

      @Hooray4Zoidberg: There is a store policy of “try before you buy.” At any time a customer can ask to play a game in the store before buying it and the store will happily provide a copy for the customer to try. If the customer decides to not buy it then it goes back on the shelf.

      Now, Dead Space is Rated M which means technically it should not be tried out in the store. (Not sure if that’s part of the policy, but it’s a rule I used to follow.)

      Beyond that, the employees are empowered, if asked to, to give a 10% discount on a new product that has been opened at the customers request.

      I’m a big fan of Game Crazy, my local store has never done me wrong and it saddens me a bit to see this happening in one of their stores.

      • Cyberxion101 says:

        sharkzfanz: So he should pester the credit card company for Gamecrazy’s screw up? @_@

        Besides, if he didn’t bring attention to this, who is to say that the clerk wouldn’t have screwed someone else similarly? Hell, what’s to say that he hasn’t slipped this shit in on other people’s orders before?

        • italianscallion33 says:

          @Cyberxion101: Credit card companies serve as protection against shady practice like this. That’s one of their selling points.

          • Cyberxion101 says:

            @italianscallion33: Absolutely! I agree. However, why would you want to rely on your credit card company to reverse charges when doing what the OP did gets the situation resolved that much more quickly? That’s what I’m getting hung up on.

            The OP was there, why not fix it then and there? Why get the credit card company involved at all? I get that the OP is going to be watching his/her account to ensure that the Gamecrazy employee didn’t make things worse trying to refund the OP’s money, but that’s different than just shrugging one’s shoulders and accepting that they’ve been screwed just because they can get their credit card company to make them whole.

            By the way, the comment you responded to should have posted somewhere else. It looks a lot more clueless without context. ;)

    • SJPadbury says:

      @Hooray4Zoidberg: A lot of stores also take their new games, and remove the actual CD from them before placing them on the shelf to try and discourage shoplifters.

      Of course, when they do this, and leave the CD Key in the box, for someone to walk in, take a picture with their camera phone, and walk out again, with a free activation of a second copy from their friend’s disk at home, this ends up pushing the problems off on the customer that’s clueless enought to buy it in that condition to begin with.

    • WraithSama says:

      Its primarily a means to deter shoplifting. However, there is a second reason that doesn’t get talked about so much. It’s a perk of working at these game shops that you can “borrow” copies of games that have been opened and return them when you’re done free of charge, as long as the condition of the game is unchanged when you return it.

      There is a reasonable chance that if you buy a popular game from a Gamestop, etc., someone may have already played your copy, even if its “new”.

  8. sharkzfanz says:

    Just a question if you note both games were sold as new which was $19.99 then your total would be $39.98… As I see he charged you $19.99 + $14.99 then gave you the $3.00 of insurance totaling $37.98+ tax $2.00 LESS then you expected to pay… Am I missing something?

    Seems like the associate gave a $2 discount overall and you got insurance…..

    Can you explain?

    • larrymac thinks testing should have occurred says:

      @sharkzfanz: It pretty clearly says he bought one new and one used, even though the “new” one was already opened.

    • gmanj says:


      you read it wrong, the OP clearly stated he bought a used and a new.

    • Radi0logy says:

      @sharkzfanz: The second copy was used – reread the OP.

    • sharkzfanz says:

      @sharkzfanz: Okay so it was used.. Why not buy the game and dispute with credit card company.. Seems a huge waste to leave store with nothing after driving their.. Whats $3.00 anyway.. You can always get it back in the end…. Come back ask for manager if not done then call credit card company…

      • spanky says:

        @sharkzfanz: So it’s a huge waste to leave without buying anything, but it’s a reasonable use of her time to file a dispute with her credit card company and/or drive back to the store to argue with the manager?

        It sounds as though she was on the fence about the purchase to begin with, considering that the ‘new’ game had been opened and all. Maybe that $3 was just her tipping point.

        • sharkzfanz says:

          @spanky: Well as I see it she will probably buy the game somewhere else.. Just the cost to drive to the first location, wait 15 minutes for refund, drive to another location, inform friend why you did not buy the game…. Im sorry I would email a complaint but it make more sense to buy the game, spend the $3, email a complaint, more then likely be given a GC for the trouble, and move on… Odds are they would compensate them for the trouble and that would more then make up for the $3.00… I see them spending more the $3.00 in 2 trips and time wasted… Sorry…. Just dont see it…

          • spanky says:

            @sharkzfanz: Yeah, but she says in her letter that given the choice of living without the game vs. supporting their sales practices, she’d rather live without the game; so it sounds like it’s a matter of principle.

            And I get it. I hate being scammed, and I will and have walked away from intended purchases before because of scammy sales practices, even when they’re only trying to rip me off for pocket change. It’s not necessarily that some store is trying to steal a dollar from me, but the fact that stealing a dollar from people is a standard business practice.

          • Cyberxion101 says:

            @sharkzfanz: The matter of how much gas the OP may or may not have used, or may use in the future, has no relevance here. Besides, whether or not the OP buys the game elsewhere has no bearing on what happened to him or her.

            So dismissing all that pointless fluff, all were left with is that you feel that the OP should have accepted being screwed in the hope that he or she would get a gift certificate out of it. Assuming of course that an e-mail complaint made later on would generate a favorable resolution, much less the sort of reaction that would get him or her free shit.

            Nah, I think the OP did the right thing. You may not see the merit in it, but then again you pretty-much suggested that the OP be an opportunistic prick, so…

          • italianscallion33 says:

            @sharkzfanz: That makes the customer look irresponsible in the end. “Well, I didn’t want to bother with it at the time because I really wanted the game and didn’t want to wait 15 minutes. Now can you fix my problem that I could’ve avoided by being a little more patient?”

  9. GyroMight says:

    Kudos for noticing it and saying something right there on the spot. Also for sticking to your guns and getting a refund, to many times I’ve been home before I noticed being charge more for something than I should have. I try to watch as they ring items up but if the wife isn’t with me and I have to bag and/or put the bags in the cart while getting rung up its tough to do.

    • Hector De Jesus says:

      @GyroMight: The OP should actually know the price of teh item that they are buying before complaining. Never mentioned was the price of the used game. The used games are typically $5 less than the NEW games. In this case, if the NEW price was $22.99 then the USED price would be $17.99. The amount shown on the receipt is $14.99… so he added in the $3 in teh form of insurance for the used game. I don’t think that they have a category that charges $3 for insurance so it exaplins the $1 + $2 charge.

      • Hector De Jesus says:

        @Hector De Jesus: I can’t spell today. My apologies.

      • Cyberxion101 says:

        @Hector De Jesus: Look at the receipt. It says “PV-PS3-Dead Space 14.99”. The PV means “previously viewed” which appears to be a carry-over from Hollywood video. The other one says “PS3-Dead Space 19.99”. Given the lack of “PV”, we can take that to mean that it’s new.

        So it would appear that the clerk sold him the insurance for two games. It cost the OP 1 dollar to insure the used game, and 2 dollars to insure the new game.

        Honestly, I’m not sure where you were trying to go with that post. It appears that you’re suggesting that the OP confused things, but that seems to come from your inability to understand what you’re looking at. The reciept is pretty clearly laid out, so I’m not sure where your confusion comes from.

        • Hector De Jesus says:

          @Cyberxion101: I know what the PV means. That’s the whole point. The $3 is a markup for the $3 difference in the USED price. The OP is complaining about the price of the NEW game when it was the USED one that had the mistake. I felt that there was a mistake in charging him 14.99 for the used game instead of $17.99 so the clerk rang up 2 misc. items and claimed that it was “free” insurance.

          If he undercharged him $3 for the USED game should he have just put a $3 MISC charge on the receipt to account for it? I don’t even think we’d be talking about this if the clerk would have just changed the price in the system to 17.99 for the used game and 19.99 for the new game… If the clerk is so flashy and has the ability to just juggle the numbers then I’m pretty sure he could have just changed the USED price in the system before even ringing him up. That’s the point… I think you all are the ones confused with the OPs statement.

          You don’t even know what exactly was refunded…

          • Cyberxion101 says:

            @Hector De Jesus: I don’t even know where to begin. That’s all just incredibly fucked up.

            Look. You’ve got the receipt right there. Look at it. Cross reference it with the story and commit it to memory. Then reread your last two posts. Your theory isn’t supported by any of the facts as they were presented to us.

            Am I wrong, or did you say “The used games are typically $5 less than the NEW games…”? So even if we accept that the clerk may have given the dude a two dollar discount, thereby putting the price of the new game at 22.99, then that means that the original price of the new copy pre-discount would have been 24.99. This in turn means that if the used copy was the standard five bucks less, it would have cost 19.99. Not 17.99, dude. A discount of two whole dollars, applied to the purchase at large, wouldn’t effect the cost of the used copy one way or the other. It would still have originally cost 19.99 one way or the other.

            Besides, a discount of two bucks doesn’t explain why the new copy somehow ended up costing the OP a mere 19.99, and the used copy a mere 14.99, nor does it explain why, if the clerk was trying to make everything even out in the system, he would give the guy a two dollar discount and then go and charge him three bucks for insurance, thereby rendering the initial discount nearly pointless.

            Besides, if the clerk really was trying to even everything out, and the new copy cost 24.99 and the used 19.99, then by my estimation he would have had to have charged the OP something like an extra ten bucks in order for everything to even out, minus the two dollar discount he gave him, of course.

            My math may be a bit off either way, but none of it adds up in a way that would even remotely support your theory. Your theory was doomed from the start simply because it hinges upon the used game costing 17.99, which it only would if the new game cost 22.99, which it only does post-discount, which itself has absolutely no effect on the cost of the used game one way or the other. The used game would cost 19.99 no matter what discounts the guy was given.

            Besides, why the hell would the clerk do that, when simply overriding the price in the system would have done the trick? And if that was his goal all along, why would he bring the whole “Oh, I gave you a discount…” bullshit into the mix, and then misrepresent the purpose of the insurance charges, which by all accounts were too short for it to be reasonably assumed that were being used for that purpose in the first place?

            So yeah Hector, with all due respect, your theory doesn’t hold any water.

            • Hector De Jesus says:

              @Cyberxion101: Ummm… have you ever worked in retail as a drone and tried to change the price of an item on the POS? Yeah… most of the time if you’re not the manager then you can’t. The kid rang both items up. NEW was correctly scanned at $19.99, the USED copy was scanned at $14.99 even though it was probably marked at $17.99 on the box (which is $22.99 USED before the sale came along..) The kid probably saw $17.99 on the box but it rang up at $14.99 so he just added $3 to the transaction the best way that he knew how. After the OP looked at the receipt then he wanted a refund. The cashier was probably confused and didn’t know how to credit the guy’s account.

              It could go either way in this case. The point that we all missed was that this story shouldn’t have even been published. We wasted all this f***in’ time doing math and theorizing about what happened when the OP could have just asked for the manager. The OP was too lazy to even ask for the manager OR actually call the number listed on the website! The number for the store is even listed on the receipt…

              This is like if I posted a story about how my local grocery store “conspired” to steal my milk because they didn’t put it in the bag when I checked out… It happens all the time but it’s probably not something that needs to be researched and reported on the site. Especially with the amount of research that we’ve given to this.

              It’s f***in’ $3 for goodness sake.

              • Cyberxion101 says:

                @Hector De Jesus: Yup, I have!

                I worked at an Amoco in Longmont Colorado, and was able to manually change prices for customer satisfaction when the need arose. Of course we were accountable for any such price changes, but it was well within my capabilities just the same. And that wasn’t even at a place where pricing has any room to go wrong, Hector!


                I agree with you though. You sure did wast a whole lot of time theorizing, Hector! And a whole lot more being an insufferable cunt, but that’s an aside.

                • Hector De Jesus says:

                  @Cyberxion101: LOL… I can’t beleive that I’m getting shit with something that posts shit on Consumerist!

                  What a fuckin’ joke. I tried to be nice but fuck this. Keep on with the witch hut. Peace.

  10. 2 replies says:

    Game Crazy? Ugh.
    The best way to deal with them is to walk out the door to the Panda Express in the QFC next door and get yourself some tasty orange chicken.
    Then buying your game off eBay.
    You’ll get more for your money and have just as much of a guarantee that you’re getting your game in decent condition.

  11. Chris Martino says:

    After working at a Game Crazy for the better part of two years I can attest that the sale prices hardly ever work in the actual computers. Almost every single time something was discounted for a weekend the coupon code that was given to us just wouldn’t work at all.

    Then we would have to manually price the game down to the correct price and hope our DM wouldn’t question why we were doing this, even though we had a perfectly reasonable explanation.

    As for adding the Game Guard fee, that’s ridiculous. Should not have happened, definitely report it. There’s that 1-8SPEAK-TO-US (1-877-325-8687) phone number and trust me, complaints get back to the District Managers pretty quickly.

    • Woden501 says:

      @Chris Martino: Yeah. My manager would have had any employee’s ass for this. It is simply not acceptable to do this no matter what the circumstances. I don’t that we’re ranked on selling that stuff it still doesn’t give him any excuse to add it without asking.

      If he worked in my store I don’t think the manager would have even been able to get to him. I would have verbally torn him a new one if I had been the one to catch him.

  12. ajlei says:

    I agree with Chris Martino above. My best friend worked in a Game Crazy for two years (which resulted in me practically living there for two years) and I never saw these kinds of practices. I have chosen to never go to Gamestop/Software Etc./EB Games again which leaves Game Crazy (who I am usually happy with) and independent shops. I would complain about this employee since he is definitely an exception and not the rule.

    But really, if you’ve got a local independent shop, I’d support them if you could.

    • Moosehawk says:

      @ajlei: People have to realize that it’s not neccesarily the organization that’s at fault. It’s the individual employees. I had a buddy who worked at Game Crazy and he did this constantly and even told people that asked about it that it was required on certain so-and-so purchases.

      I have other friends at the same store who think what he’s doing is bull. The manager there even did it for a while and never got caught for it (but later got fired for fighting some punk kid).

      • Cyberxion101 says:

        @italianscallion33: I can respect that. Your approach to the job was commendable, and I bet I’d be more receptive to stuff like this if your approach sadly wasn’t the exception rather than the rule.

        I have absolutely no problem with folks who are just trying to make an honest living, you know? Treat me like a human being and I’ll do the same. This guy was just being a tool.

        As any aside, how much does it suck working in such a high-pressure environment? That’s gotta wear you down after awhile. @_@

    • Woden501 says:

      @ajlei: Yeah I currently work at the local stand alone Game Crazy, and we are pretty much the same way. We worry about our ranker standing and such, but we never under any circumstances add stuff to a customers transaction without their permission. As I said above if I had been the one to find out he or she had done this I would have chewed their ass out in the back, and they would not have done it again. Then my manager would have his turn… that really wouldn’t be pretty.

      @Cyberxion101: With the right coworkers and manager its not too terrible. Even with all the crap the company puts us through I still enjoy helping the customers too much to even seriously think about leaving.

  13. Omar Elizondo says:

    Why does anyone even buy games at stores anymore? You can get them severely discounted online, if it’s an old game, and maybe 4 bucks cheaper if it’s new.

    • Andrew Heitz says:

      @Omar Elizondo: Several reasons I can think of. Convenience, no waiting, and most important of all, not every store is there to rip you off.

      I enjoy my local GameStop because I’m a regular there and they have never tried to jack me around, yet people immediately jump on the frankenstein mob because one employee at a store on the other side of the country was a douche.

    • edicius is an acquired taste says:

      @Omar Elizondo: I agree. Hell, I’d sooner get a game from Walmart (provided I could find someone to unlock the case).

      Last time I tried to buy a game from Gamestop, for instance, the friggin’ price sticker was actually adhered to the game insert. The hell? Sure, perhaps a little superficial, but I don’t need a huge Gamestop price sticker permanently on my NEW game. Once I discovered that, I immediately returned the game and went elsewhere to purchase it.

  14. Cyberxion101 says:

    The last time I set foot in a Gamecrazy, I got the hard sell. The clerk tried to guilt me into purchasing their version of the Edge card by telling me that his job depended on it. I told him that I didn’t buy used games nearly often enough to justify buying the discount card. He countered by continuing to push the card on me using every trick in the book, in spite of his every attempt being met with a very firm no. It finally got to the point after useless back and forth that I had to threaten to speak to his manager about his inappropriate sales tactics if he didn’t just drop it and finish my transaction.

    Which I ended up doing anyway on principle. The guy really made me feel uncomfortable. I was just in there to buy a game, and not to be made to feel that the fate of his job, and by extension his well-being, rested on my shoulders. He made it seem like I had some sort of obligation to him, and that’s just bullshit on every conceivable level.

    So no, Gamecrazy aint free of its own bullshit. If they really hang employee’s worth on how many membership cards they sell, then that’s not a company I feel comfortable doing business with.

    • italianscallion33 says:

      @Cyberxion101: That’s annoying. I’ve worked for places that push credit cards, and if you don’t get enough signed up, management wants to know why. But I’ve NEVER tried to guilt a customer into it, or push them. If they are on the fence, I try to convince them by telling them about the rewards, but if I get a firm “no” I give it up.

      That should all be in the past tense, by the way :)

    • Outrun1986 says:

      @Cyberxion101: The last time I set foot in Gamecrazy they tried to hire me and ridicule me in front of everyone in the store just because I was wearing some game shirt at the time (must have been really desperate for employees or something). Well, there aren’t any GC’s near me now, they have all closed up. Plus they required a name and address before you were able to buy anything there, and I don’t give personal information out just so I can buy something at a store.

    • Woden501 says:

      @Cyberxion101: Yeah, some people really just take it too far. I’ve got one coworker who does that sometimes, and I really just have to walk away. Its embarrassing to me to see someone from the company I work for trying to pull that crap. Sadly we do actually get ranked on that stuff, but that still doesn’t really give them an excuse. I’d rather have the customer come back again, and feel comfortable than make them uncomfortable by trying to guilt them into getting one of the cards.

      @Outrun1986: Yeah for a while there two christmas’s ago they were requiring that we try to get everyone who bought something signed up for a free account… I just kinda ignored them. They actually stopped really pushing it pretty much immediately after christmas that year. Its still “mandatory”, but no one really tries to push it anymore.

    • Josh Ray says:

      @Cyberxion101: They really are under that kind of pressure. When I was a Store Manager, our DM was threatening everyone with termination if they weren’t in the top 70% of the E4 rankings, of which the ratio of MVP sales to invoices to which a MVP could be sold is a major component. She would SCREAM at you on the phone if you were a manager who dropped under the 90% percentile, or you had a bad half day as you had to call numbers to her twice a day. In other words, as far as she was concerned the company would turn over the bottom 70% of the sales people in order to achieve her personal goals for world domination. She wasn’t the only DM like this and the Regional Manager encouraged the behavior.

      Game Crazy treats their employees like dirt. If you got a local play n trade, go there. If not, believe it or not Gamestop is a better option. A lot of their stores suck, but the corruption isn’t as bad.

      • Cyberxion101 says:

        @Josh Ray: Look, I understand that the job sucks, and that you guys get a lot of bullshit from the folks on high, but still while I wholeheartedly sympathize with your plight, it doesn’t make this sort of hard sell any easier to stomach. I didn’t force any of it on him. He took the job of his own free will, corporate bullshit and all, so I don’t know why I should be made to feel as if it’s my responsibility to help the guy keep his job.

        Had he simply stated that his job hinged on it by way of conversation, then I wouldn’t have minded. I know that work can suck, and I’m not above listening to folks vent. It can be cathartic to let it all out to someone who will lend you and ear, and I’m willing to lend that ear. Just…this was just way outside of the realm of what’s acceptable.

        The reason I won’t ever go back is because if they treat you guys so poorly that some of you folks would feel pressured into acting like that, then it’s not a company I’d do business with. I forgave the guy for doing what he did, knowing how annoying corporate can be about it, but I wouldn’t shop at a place that puts folks in that position in the first place.

  15. Sean Young says:

    When I was working in the mall this one mexican food place would automatically upgrade your drink to the large charging you an extra 40 or 50 cents. I went ballistic on them because they repeatedly did it. Some higher up probably told them to do that because people wouldn’t notice.

    god I hate when this shit happens.

  16. MoreFunThanToast says:

    Unfortunately, this seem to happen in retail locations other than Game Crazy.

    We went to purchase skin products from a Shiseido counter at Bloomingdales, when my friend paid for the purchases, we see there is a charge on the receipt for $7, and there is an extra bag of cotton pads in the little brown bag.

    The sales woman, who happens to be the counter manager, sneaked the bag of cotton pads in while she was bagging the products with her back facing us, and when confronted with “what’s this $7 and cotton?”, she tried to explain how its necessary to purchase these along with these toners we bought.

    We returned our purchase and will never go back to that Shiseido counter at Blooingdales again.

  17. Sean Young says:

    Then people have the nerve to say Oo its only 50 cents. It’s the freakin principal. It’s the same as stealing in my mind.

    • Sam Wille says:

      @Sean Young: Agreed, it is principle. No one wants to get nickel and dime’d by pushy reps trying to meet quota, whether its a cup of coffee or a weekend sale on a video game, tacking on a miscellaneous (and unrequested) charge to the final bill is just shady.

    • bball123h says:

      @Sean Young: “we just take those pennies and put them into an account we opened. It’s just a bigger tray, and we do it hundreds of thousands of times.”

    • italianscallion33 says:

      @Sean Young: It IS stealing. Yeah, sometimes we all let it slide because we’re in a hurry or we are just sick of talking to the person, but whenever possible we should stand up for ourselves.

    • Outrun1986 says:

      @Sean Young: If they can sell .50 more to every customer who walks in the door then that is massive profits in the end for the store. So yes it does matter in the long run. Too many people think nothing of it (oh its just 50 cents) but if you think of how many people a store has overcharged by 50 cents, 25 cents or even 10 cents it equals to massive profits in the end. (Also 50 cents or 25 cents is enough to buy something at a yard sale so in that respect it does matter to me).

      If any place does this to me then it is a store I am not shopping at. Thank god for online shopping.

  18. Riff Raff says:

    This is for everyone here.

    Check out Amazon. The prices of even brand new merchandise is hard to beat, even when the inevitable taxes on online merch. rolls around. I have been ordering things from multiple sellers on Amazon, including Amazon itself, for over three years, and I have never had a serious problem like this. No “gutted” games; no cheap, unusable merchandise; no retarded upsells and underhanded tactics.

    • Cyberxion101 says:

      @Riff-Raff: I bought a DVD set on Amazon that arrived with some of the disks broken clean in half. That wasn’t likely their fault, and Amazon made me whole, but ordering online can come with its own share of issues.

      Really though, it comes down to whether or not you’re out for instant gratification. If you can wait, then Amazon isn’t a bad way to go. Newegg is another great shop too, but it’s more for up and coming computer geeks like me. :P

      • italianscallion33 says:

        @Cyberxion101: I agree with the instant gratification thing. We are Americans, after all. We want it now.

        • Cyberxion101 says:

          @italianscallion33: Here’s a heart for that. :P

          Seriously though, it is definitely a factor. Sometimes I know that I don’t wanna deal with waiting, and besides, Amazon aint always the cheapest option.

    • tbax929 says:

      I order so much from Amazon that sometimes I don’t even know what’s in the shipment. It’s like Christmas in July.

  19. Anonymous says:

    The same things happens at the McDonald’s franchise at Cape Horn Corner in Red Lion PA. You order two of the two for $3 items and they regularly ring you up at twice the regular item price, not $3. I have complained to the owner and the cashiers. They just keep trying to rip you off. Be careful at McDonald’s too.

  20. rhys1882 says:

    Here’s the direct line to that store: (425) 861-7522. I am assuming it’s the one on 161st, cause that’s the only one actually in Redmond. It’s good to remember that corporate websites usually don’t have direct lines to their stores but that the yellow pages usually does. If it’s a different location look it up on Just call and ask for the manager, if the manager isn’t there ask when they will be there. Don’t say why you are calling, just act very calm and professional. Most retail workers won’t bother someone calling directly for the manager cause they don’t know if it is from corporate or something. If say something like “is there anything I can help you with?” just say “no” and say you’ll call back when the manager is there.

    • bibliophibian says:

      @rhys1882: “If it’s a different location look it up on”

      Or… get the number from the top of the receipt? Like in the picture?

    • Outrun1986 says:

      @rhys1882: The only problem here is if the manager was the one selling you the product at the time you don’t have a lot of recourse here. I am not sure what happened in this case if it was a drone worker who sold the product or a manager but a lot of times retail culture stems from the district manager and the manager. Basically, that means the manager and district manager are in on it and they are the ones begging for employees to do the hard sell. If you can’t get any help (always try the store or the company first) then its best to involve outside sources.

      Dare I say a manager or district manager would be proud to receive a complaint like this?

    • Hector De Jesus says:

      @rhys1882: OMG… This post has really gotten out of hand.

  21. Hector De Jesus says:

    New Copy = $22.99 – $3.00 = 19.99
    Used Copy = $17.99

    Both together equal $37.98 plus tax (8.80%, I believe…)
    which comes out to $41.32. So… about 27 cents difference.

    He probably told you that it said $25.99 because the original price of the NEW game was $22.99 and he still had the $3 added on. Keep in mind that he only rang up the used copy at $14.99 instead of $17.99 which is the $3 difference. The USED price is typically $5 less than the NEW price.

    Basically, he got the total amount correct. From what I read, Gamecrazy’s computer system is really outdated and they have to ring stuff up differently to reflect the correct sales price.

    • Hector De Jesus says:

      @Hector De Jesus: Basically… the OP is WRONG. He went in to buy a NEW copy for $19.99 and a USED copy for $17.99. He paid $37.98 and they added tax. The cashier actually gave him FREE GameGuard coverage on BOTH games.

      The OP should have asked what the USED game price was before he snapped and demanded a refund. The guy was probably confused as to why he wanted a refund after he had signed the receipt and completed the transaction. As far as the confusion after the fact, it’s because these stores have a NO REFUND, ONLY STORE CREDIT POLICY.

      • Julius_Seizure says:

        @Hector De Jesus:
        Sale sticker on the new game: $19.99
        Used game: $14.99
        Sub-total: $34.98
        WA Sales Tax: 6.5%
        Total: $37.25

        Re-read the OP carefully.

        • Hector De Jesus says:

          @Julius_Seizure: Umm… where did you get that sales tax info from? I thought the actual retail sales tax rate was 9.5%…

          Okay… this is fun math. Take $19.99 + 17.99 and add 9.5% sales tax = WTF? $41.59.

          Kinda weird that the pict doesn’t show the sales tax rate though…

      • bassbeast says:

        @Hector De Jesus:

        Umm, no. There’s a picture there that clearly shows what the prices should be. I have no idea where you got the idea that the used copy is $17.99, when the scanned receipt clearly shows $14.99. $19.99+$14.99 = $34.98, which is all he wanted to pay.

        • Hector De Jesus says:

          @bassbeast: The scanned receipt is wrong due to GameCrazy’s system. If you call at ask, the USED price is $17.99… the cashier manually added in the $3.

      • redkamel says:

        the@Hector De Jesus: I don’t understand your math. The used copy is 14.99 on the receipt. The new copy is 19.99. The pre-tax total should be 34.98, not 37.98. The gameguard was not free, its on the receipt. No error is apparent to me on the OP’s part.

      • italianscallion33 says:

        @Hector De Jesus: It shouldn’t be the only policy, though. The store should (I’m not saying they do) have a backup for when the cashier goofs up, especially of their computers don’t ring up sale prices correctly. If a customer gets pissed off at a cashier and hasn’t walked out of the store yet, why should he/she NOT be able to get his/her money back in the form in which he/she paid it? If the staff are incompetent at one store, I’d rather get my money back and spend it somewhere else, not at the same crappy establishment.

        • Hector De Jesus says:

          @italianscallion33: Well the OP is missing some important details also. What was the final price that was refunded to him on his FINAL RECEIPT that he was given? I seriously doubt that it was exactly $22.99. Did he keep the USED copy then? If so then why is he complaining about receiving the FULL refund of what he was originally complaining about?

          19.99 + 3.00 = 22.99 (the amount that he was actually refunded)

          • zohar says:

            @Hector De Jesus: I think you’re misunderstanding the OP, or at least it was badly worded on his part. I believe he meant that the LINE ITEM on the receipt said $22.99, instead of $19.99, $1.00, and $2.00 separately. I’m sure tax was refunded, as well as the cost of the used game + tax.

            • Cyberxion101 says:

              @zohar: Yeah, that’s the issue in a nutshell. Hector misread the piece, and then went on to formulate a hypothesis that is only supported by the misconceptions that arose from his apparent inability to properly comprehend it. Misconceptions that are exposed by his very insistence that the used copy should be 17.99.

              See, his theory only makes sense if the new copy was priced at 22.99 before the two dollar discount that the clerk insists he applied to the order. Something that isn’t supported by the story in any way whatsoever. Not even by the clerk’s obvious bullshit justification for the excess charges, wherein he very clearly states that the new copy was actually supposed to cost 24.99.

              The price of the used copy wouldn’t be effected by a discount applied to the price of the new one, which would mean that even if we take the clerk at face value (Which we have no reason to given the receipt…), then the used copy would have been 19.99 if it was priced at the standard five bucks below the cost of the a new copy of the game. Not 17.99, which is what Hector’s entire theory hinges on.

              Hector’s theory is further rendered nonsensical by the simple fact that had the clerk really put that three dollar charge on the order with the purpose of bringing the price of the used copy up to 17.99, then the new copy should be priced at 22.99 as Hector suggests it should have been. Something that flies in the face of what the clerk told the OP. Yet the receipt clearly shows that the new game was priced at 19.99, leaving no other explanation for the additional charges besides that the clerk tried to pull one over on the OP, hoping he wouldn’t notice. Furthermore, why would the clerk add additional charges in the form of insurance, rather than just adjusting the price of the game in the system? Why would he have gone about fixing a pricing error in such an obtuse manner, much less using something to that end that would have the convenient side-effect of bolstering his numbers. Anybody? That’s right, he wouldn’t. If he wasn’t being disingenuous, he would have fixed the price in the system. Moreover, he would have been up-front about the pricing disparities, as well as any alleged discounts that he applied to the total.

              It’s not rocket science. If we consider the facts logically, then it’s pretty easy to see what happened here. Even if you can’t put two and two together, the receipt itself paints a pretty clear picture. Just dismiss Hector’s theory. It has no basis in reality whatsoever, and besides being a clear side-effect of a misconception on his part, he seems to be pushing it solely for the purpose of putting the OP in a negative light.

              • Hector De Jesus says:

                @Cyberxion101: Logical? I tried to be nice but the OP is a lazy idiot in this case and so are you. Can you even say for a fact that the customer didn’t ask for the insurance then realized what a dumbass he was? Naw… you can’t. You can only go by what the OP “claims” happened.

                From the receipt you can see that the OP was a register customer anyways so how do we know if he wasn’t just some disgruntled former customer wanting some free shit.

                To sit there and look at a receipt with only a half story from ONE fuckin’ person involved isn’t logical at all…

                • Hector De Jesus says:

                  @Hector De Jesus: registered customer…

                • Cyberxion101 says:

                  @Hector De Jesus: Right. I have the same thing to go on that you do, and yet you’ve pulled this inane, wholly unspported theory out of your ass.

                  Look, the more you talk, the more I’m led to question whether or not you’re not the clerk in question. Or if you’re just in retail yourself, and so are taking an anti-consumer stance out of spite. The fact is that where as I only have the customer’s story to go on, you have nothing whatsoever to support your stance. In fact folks have proven you wrong at every turn, and you continue to insist that the customer fucked up.

                  I don’t know what more to say to you, Hector. You’re off in your own world, with your own preconceptions, and you’re not going to listen to reason.

                  • Hector De Jesus says:

                    @Cyberxion101: I’m starting to think that you’re the OP actually. None of our theories hold any water but at least I acknowledge that part.

                    If you call around like I did you’d know that most GameCrazy stores are clueless as to anything that goes on… prices are different all over. Just call the number that I listed in my last post to find out for sure.

                    BTW… I used to live in MN and the GC store where I lived was a complete sham and everyone knew it. I moved down to SC and they’re still clueless.

                    Basically… quit being a fuckin’ troll and admit that ALL of us are wrong in this case because we have no fuckin’ clue as to what transpired. You’re sitting behind a computer Googling everything and haven’t made a phone call to verify any of the FACTS that are presented.

                    So… STFU. That’s reality.

                  • Hector De Jesus says:

                    @Cyberxion101: On a humorous not… I worked in an IT help desk for a few years before I moved here so I’m quite familiar about clients calling my supervisor and “making up shit”.

                    One of my favorite is the one where a client told my manager that I “smoked out their motherboard’s modem” when I had them clear their cache on IE.

                    I’m not saying that the customer did anything wrong… only that he didn’t even follow through with basic common sense (i.e. asking to speak to the manager) before he went to a popular online forum to ask the community for help.

                    I mean… c’mon. The damn phone number was printed on the receipt! Call the number and complain to the manager…

                    • Hector De Jesus says:

                      @Hector De Jesus: note.

                    • Cyberxion101 says:

                      @Hector De Jesus: Well it wasn’t just me. Several other people schooled you too. :P

                      Fuck Hector, I don’t hate ya, but I sure as fuck aint giving you my Gamertag!

                    • Hector De Jesus says:

                      @Cyberxion101: Actually no one schooled me because the price that I actually called the stores on is correct. It’s 29.99/24.95 so it can go either way.

                      I’ve been on this board for a while and I’ve seen a LOT of inaccurate information posted. I’m not trying to be a dick but a lot of this info that is being distributed is actually creating more problems then what it’s worth.

                      I’ve helped a lot of people on the board (personally) when I was certain I had the answer. If I didn’t, then I’d read the OP story and offer suggestions of what they might be able to do or further troubleshoot what the issue may be. The problem in a lot of these posts recently that I have knowledge of are on the part of the OP themselves.

                      Since the clerk’s name and location was stated in the posting and also on the receipt, I’m pretty sure that the way that this article is slanted, he won’t even have a chance to defend his actions. So basically, he’s being slandered with no recourse unless he’s a member of this site…

                      Is this what the site is about? Something bad happens and we immediately blame the person involved with no investigation or further questions.

                      I play devil’s advocate at times in order to truly find out what happened. Even you have to admit that the story sounds “weird” to say the least so what’s wrong with doing research and asking questions if you really want to help?

                      If the OP really wanted to escalate this issue he could have done the basic steps that all the other posters do on this board. This guy didn’t even ask for a manager but yet he posts his side of the story and we’re supposed to feel sorry for him and blame the clerk. Fuck that.

              • Hector De Jesus says:

                @Cyberxion101: Actually… I was wrong. You’re not an idiot. We’re BOTH idiots for even wasting time with such stupid shit. Truce.

                • Hector De Jesus says:

                  @Hector De Jesus: BTW… see my last post for the stunning conclusion to this dumb s***. LOL.

                  • Cyberxion101 says:

                    a href=”#c14221454″>Hector De Jesus: Wow. Really Hector? Your whole argument hinges on some imaginary number that you pulled out of your ass, and yet you have the nerve to suggest that I check my own shit?

                    Besides, Gamecrazy is a chain store. Prices are set by corporate. If a game is 19.99 at one location, it’s going to be 19.99 across the board.

                    • Hector De Jesus says:

                      @Cyberxion101: Call around and get off the net. I called my local store and the price of a new copy is $29.99 USED is $24.99.

                      Oh yeah… they’ve never heard of the sale either.

          • Cyberxion101 says:

            @Hector De Jesus: Wow. You just called your friend? Well I just checked Cheap Ass Gamer, and yeah, looks like you’re full of shit.

            • Hector De Jesus says:

              @Cyberxion101: You do realize that they have different prices in some stores don’t you? There’s a lot of them that don’t even honor the sale because they’re independently owned.

              Check your own shit before you call someone’s bluff.

        • Hector De Jesus says:

          @italianscallion33: I worked a used CD resale store and I had to do stuff like this all the time. It depends on how their inventory was listed in the computer. Non-managers didn’t have the ability to correct things like this in the system. A lot of time I had to correct a price by $1 or $2 and we had to use the inventory code for “incense sticks”… It would confuse the hell out of customers but we had no choice.

          • Cyberxion101 says:

            @Hector De Jesus: Wait a minute.

            I’m having a difficult time understanding how you would even know that the price in the system wasn’t accurate to begin with, or why you wouldn’t just go with it, lacking the ability to adjust the price yourself. I’d also like to know why you felt entitled to correct prices at all. Doesn’t it stand to reason that if it was your responsibility, then the manager wouldn’t have been the only one with the ability to adjust them in the system, and so you wouldn’t have had to resort to incredibly shady means to get it done?

            Besides that, you do understand that you didn’t really accomplish anything by doing what you did, besides artificially inflating incense sales and fucking up inventory, right? As far as the system is concerned, you sold that CD at whatever the price was in the system, along with 2 bucks in incense sticks. Adding incense sticks to the order doesn’t bring the cost of the CD up to what it should have been like you intended. And given that customers didn’t walk away with two bucks in incense sticks, the case could quite easily be made that you guys were in fact ripping folks off.

            That may not have been your goal. Maybe you thought you were protecting the store’s bottom line, and you never once just added this charge on so that you could pocket the difference. However the appropriate way to handle this problem would have been to sell the CD at the price in the system and eat the difference, then have your manager adjust it as soon as humanly possible. I’m no lawyer, but there have to be laws against charging folks for shit you didn’t sell them, no matter how you justify doing it.

            So basically, even if your story is legitimate, it doesn’t excuse what the Gamecrazy clerk did, so…

            • Hector De Jesus says:

              @Cyberxion101: Ahem… actually… that was the store OWNER that instructed us to do that. Prices change all the time on used stuff especially media. If we took a lot of one item into inventory then it would in effect change the price on the floor item(s) as well. Sometimes that item would have a sticker for a higher amount but when it rang up… it would be less. Sometimes it would be the opposite. If we were running low on an item or if it was in high demand then the price on the floor would increase but the old lower priced sticker would remain… So we’d actually have to physically pull that item off the floor until it could be restickered. With one person behind the counter on a busy day… how do you do that?

              Your logic makes no sense as there is physically no way to constantly go out on the floor and change stickers because your inventory is CONSTANTLY changing. I seriously doubt that GameCrazy Corporate is willing to eat the difference because an employee didn’t have time to change the sticker on a game everytime they buy a used copy.

              As far as the incense. He didn’t count it as inventory so it didn’t matter. If a CD in our store was stickered at $7.99 and it was listed in the system as $10.99 it would generate an error when scanning the code at checkout. We COULD sell the item at the price on the disc but the manager would see the discrepancy later on and ask us why we didn’t fix the item to the correct price. So… we’d tell the customer beforehand that the item was actually $10.99 and if they still wanted to pay that price then we’d have to manually adjust the price in order to sell the product… So, we’d have to add $3 worth of incense to the total and keep the price of the actual item at $7.99. The amount comes out the same and the customer still has the same rights to return the item as if they purchased it for $10.99.

              An example… If I go to my local McDonalds, it’s actually cheaper to order a medium fry, Big Mac, and medium drink instead of getting the “Value Meal”. BUT when the clerk rings me up for a Value Meal it overcharges me about 27 cents. I have to tell them about it and they fix it. Sometimes people figure that they’re actually helping with a problem and they’re really not.

              Like I said before… maybe this clerk thought that he was helping the customer by using the GameGuard to offset the difference and at the same time boosting his stats. Hell.. maybe he even lowered the price of the USED game by $3 to add the $3 to boost his stats and get credit for the GameGuard. Who knows? As witnessed by the sheer confusion of all of us who are posting to this… we don’t know jack about anything other than what the OP said and that wasn’t exactly clear.

              Game Crazy is f***ed internally. The store that I called in my area didn’t even know they had an online site or anything about the ad. In fact, he was doing inventory (at least that’s what he said) when I called. How can someone who is in charge of inventory not even know about a sale or how the website works?

              Point is… we’re ALL assuming shit about this situation and there’s no way to resolve it. Both of us can theorize about what went on but who knows? There’s not enough information to even draw any conclusion to this story. Too many unknown variables…

    • zohar says:

      @Hector De Jesus: That’s not correct. The used copy IS $14.99, not $17.99. This is confirmed on several sources online, one of them here: []

      • Hector De Jesus says:

        @zohar: Actually… I just called my friend who took advantage of the sale and the used copy WAS $17.99. The system rings it up at $14.99 though. He had to manually add on $3.

        Their cashier system is jacked up… ask an ex-employee.

      • Hector De Jesus says:

        @zohar: Funny that we used the same source and got two different answers.

  22. whitneyvegan says:

    *sigh* I really HATE it when you people read 1-2 stories a week about stuff like this and think it happens EVERY TIME someone walks into a gamestop, EB, game crazy or (insert game store here). These stories represent maybe 1% of transactions. MAYBE, and that’s taking into the account I suck at projecting numbers in situations such as this.

    Suck it up and find a different store, like mine. Over the past year and a half of working at a gamestop, yes I like it there, I’ve had less than 10 bad customers or experiences.

    • whitneyvegan says:


      PS> We gut games so people don’t steal them. (duh) Unless you want all games to be behind glass and not be able to handle them, stfu. If you request a sealed copy, we’ll find you one, granted you’re not being a prick about it.

    • Hector De Jesus says:

      @whitneyvegan: I couldn’t agree more. I’ve been posting trying to defend this cashier because we don’t know all of the info on the situation. It could be a simple mistake but when they keep posting these stories it just exaggerates the issue and gets good people in trouble.

      Look at where this story is heading… Pretty soon they’ll put his home address in here.

      • Cyberxion101 says:

        @Hector De Jesus: Hector, all it took was ten minutes of my time to prove you flat-out wrong, buddy. If you wasted any more time on this, then you’re nuts.

        • Cyberxion101 says:

          @Cyberxion101: Sorry, that was childish of me. I apologise for lowering myself to that level. I’ll keep it reasonably civil from here on out.

        • Hector De Jesus says:

          @Cyberxion101: Actually… you haven’t proven a damn thing except for the fact that we’re both pretty bored to keep posting this shit. LOL.

          You got a 360? I need to add your Gamertag. I love this!

  23. Hector De Jesus says:

    Just checked… the store prices were $17.99 for a USED copy.

    Also see post #9 that deals with this directly


    • zohar says:

      @Hector De Jesus: Post #9 is a guess at what the price will be. Notice the timestamp on the post — it’s before the sale even started.

      On PAGE 8, you will see people who’ve actually gone to the store during the sale and picked up a used copy for $14.99.

    • zohar says:

      @Hector De Jesus: Also, if the prices were in fact not what the customer claimed it to be, why not just show them the monitor and prove them wrong?

      If $22.99 was the cost of the “new” game (which it wasn’t, it’s $19.99 as the ad says), then why would the cashier say it was $25?

      If the used game was actually $17.99, why not just tell the customer that the used price was not $14.99 instead of claiming it was the new game that had the incorrect price?

      The above two might be explained by Game Crazy’s shotty system, but the cashier JUST checked the customer out — he should’ve remembered what prices he adjusted, if any.

      And regardless, why even add on the cost of game guard without the consent of the customer? Mention it before the purchase is made, at least, but not after the customer actually has to ask about it.

      • Hector De Jesus says:

        @zohar: He could have put “candy” as the itemized expense on the receipt as long as it was $3. It doesn’t matter.

      • Hector De Jesus says:

        @zohar: Have you ever been to GameCrazy? The prices are listed on the front of the box.

        Question though… why is the OP even complaining about the $3 that he felt that he was cheated out of when he clearly states that he was refunded $22.99?

        $19.99 + $3 = $22.99 (amount that was refunded for the NEW game)

        • zohar says:

          @Hector De Jesus: Yes… yes I have. In fact I was there for the sale as well. Dead Space (the game in question) was $19.99, on the sticker, and on the ad.


          • Hector De Jesus says:

            @zohar: Great… We’re talking about the markup on the USED game though. The $19.99 was listed correctly on the receipt. The USED copy that he walked out of the store with wasn’t.

            • Cyberxion101 says:

              @Hector De Jesus: But Heccy, your entire theory hinged on the new game costing 22.99, which would have put the used copy at 17.99!

              Now you’re not even trying! :P

              • Hector De Jesus says:

                @Cyberxion101: Actually no… The new game before the sale was $29.99/24.95. This would mean that the refund could be for 24.95 (Used) – the $2 discount claimed by the clerk.

                It’s all fucked up. The clerk probably saw the add for $19.99 and just figured he’s put 19.99 + 19.99 – $2 (misc discount) and pad his stats for the rest. All he’s have to do is adjust the price of the one of the games. Just so happens that either way it equals the same if he sticks with the price of $24.99 for the used game and simply adjusts the amount on the till.

  24. No_Moleste says:

    Why is it that these game retailers (Gamestop, EB, Game Crazy)are all so dodgy? Are they owned by the mob? It’s like buying a camera from one of those shady Brooklyn electronics shops…

    • Shaun Knighton says:

      @No_Moleste: Most employees are actually put under a lot of pressure to perform well. If they don’t, generally their hours get cut, which when you’re making minimum wage, is a bad thing. Second, if your numbers become bad enough that you are “dragging” your store down, you can be terminated for it.

  25. Hector De Jesus says:

    Why is this so hard for people? I’ve spent more than $3 worth of my time trying to research this just to prove a moot point.


    NEW Game: $22.99 – $3.00 = 19.99
    USED Game: $17.99
    Sales tax in Redmond = 9.5% ($3.61)
    Total = $41.59

    Obviously, GC never updated their system to reflect the sale price of the USED game which is actually $17.99 OR the INDIVIDUAL store had a price listed on the game of $17.99… hence the markup of $3 from $14.99.

    • zohar says:

      @Hector De Jesus: The problem with your argument is that you are operating on the assumption that the cost of the new game, was, in fact $22.99, which it was NOT: []

      The $22.99 is clearly an arbitrary amount that the returned game was adjusted to, in an attempt by the cashier to cover up his “mix-up.”

      • Hector De Jesus says:

        @zohar: So it’s just coincidence that the customer was PROBABLY undercharged by $3 and overcharged by the same $3? We still don’t even know what he was charged for the USED game after the refund.

        • zohar says:

          @Hector De Jesus: You’re got your logic reversed. The OP (and everyone else) has it clear that OP was overcharged FIRST and then refunded that amount later.

          You’re using the fact that he was refunded the “overcharged” amount to justify the original amount. Given how easily changed the Game Crazy pricing system is, how is it that you can’t believe the cashier simply changed the $19.99 amount to $22.99 before issuing the refund? Why even do that? Why not just refund $19.99 + the gameguard fees?

          • Hector De Jesus says:

            @zohar: Based on two different assumptions of what the USED price was, he was undercharged by $3 and then $3 was overcharged by the insurance crap.

            The entire point of arguing is moot at this point. I was trying to point out that NONE of us really know what went on with this SINGLE situation and I tried to point that out before people got all excited and took it to that next level and starting making phone calls and listing names and addresses.

            This isn’t what Consumerist was created for… it was created for largescale issues or for consumers that were blatantly taken advantage of. None of that is evident in this case. We’ll never know what really went on with this but I can assure you that this guy is going to get fired for something that we really don’t even know was on purpose.

          • Hector De Jesus says:

            @zohar: Why not just refund $19.99 + the gameguard fees?

            (sigh)… that’s what he did. He refunded $19.99 + $1 + $2 = $22.99 plus taxes of $2.18. Why do you think the OP got $25.17 back? The used game costs the OP 14.99 + 1.42 in taxes.

            I was trying to explain that before it got blew up. I don’t think that the clerk was trying to cheat the guy. It was a simple mistake. That’s the point. I feel bad for this guy about to hear some s*** about a simple mistake… OFW. Way to go Consumerist!

  26. Hector De Jesus says:

    Either way… the OP should have know the price of what he bought since it’s listed on the box. If it wasn’t what was listed on his UNSIGNED receipt then he shouldn’t have signed for it. He still got his refund for the NEW item.

    BTW… why not ask for a full refund of $41.59 and be done with it? If you feel that they cheated you, why keep the used game and bitch about $3?

    • zohar says:

      @Hector De Jesus: Refund or not, the fact remains that OP was illegitimately charged for something he DID NOT ASK FOR. This is the real problem, the amount is moot in this case.

      Consumers should not stand for this kind of sneaky behavior — whether they get a refund aftewards or not.

      • Hector De Jesus says:

        @zohar: I’m pretty sure that the price listed on the box still said $17.99 to reflect the USED sale price BEFORE the sale and that’s why the cashier added $3 to the total price.

        It wasn’t a matter of the employee being sneaky and adding on charges. The price stickers of $17.99 were probably not changed on the USED to reflect the sale price of 14.99 so the cashier saw the sale price shown on the box and charged accordingly.

        I really don’t think that it has anything to do with the price of the $19.99 NEW item at all. The markup was for the USED item which was probably incorrectly stickered. It wasn’t sneaky on the cashier’s part.

        Either way, he’s not even out any money…

        • zohar says:

          @Hector De Jesus: The price of the game before the sale could not have been $17.99. The MSRP for Dead Space new was (and still is) $29.99. At best, Game Crazy’s previous used price would be $24.99, as they are typically $5 less than the cost of a new game.

          When it went on sale at GC from 7/6 to 7/12, both prices dropped by $10.

          Unless you have hard evidence like OP’s picture of his receipt, your assumptions are pretty much just that — assumptions.

          • Hector De Jesus says:

            @zohar: Well… according to the info that the OP gave, the whole story is an assumption. We can guess at what went on for another day and it still won’t change anything. If the store is individually owned then they can charge whatever they want to. We don’t know what was on the box, we don’t know what the OP really said or vice versa.

            As far as the price is concerned… yeah… the price around here was $17.99 for a while for a USED copy. Regardless of the “sale” price of $19.99 I’ve seen those prices for a wile now. At least since I bought “Up” for my son so it had to be at least two weeks.

            I’m not trying to turn this into an elaborate fact finding mission of “who’s right” and “who’s wrong” but I’ve been seeing a lot of stories recently that are obvious bull and people either take a stance of “the OP is an idiot” or “the business is shady”. A little investigative work on the part of the readers is always appreciated. Or at least I thought it was…

    • bibliophibian says:

      @Hector De Jesus: “BTW… why not ask for a full refund of $41.59 and be done with it? If you feel that they cheated you, why keep the used game and bitch about $3?”

      Because, as stated in the first paragraph, the used copy was for a friend. If a friend who’s going to the XYZ Store promises to pick up a thing for me while they’re there, when they come back and I say “Where’s my thing,” I don’t want to hear about “I had a philosophical difference with the cashier and took exception to his shoddy* business technique, so out of principle I didn’t get my thing or your thing either.” I want to hear either, “They didn’t have it” or “Here it is.” If absolutely necessary, I’ll accept, “I was in a car accident on the way over and never got there.”

      Why are you so vested in this, Hector? Seriously. You’re “laughing at the OP for wasting our time,” but… it’s okay to just disagree with him/her, you know? You don’t need to break out the slide rule and kill yourself to prove it. And frankly, every store I’ve ever been to has had the policy of honoring the lowest price either marked, advertised, or rung up – so if an item is marked $17.99 and it rings up at $14.99, then the official price is $14.99 – they don’t add in a “misc charge” to bring it up to $17.99. They’ll send someone in to the register database posthaste to correct it in the system, but until then, the price is $14.99. If I’m not mistaken, that’s even the law – in my state, at least.

      *SHODDY, not “shotty.” Note spelling. (Not you, Hector, just the universe in general.)

      • Hector De Jesus says:

        @bibliophibian: Well… isn’t the name of the website The Consumerist? If the Op is doing something dumb and blaming it on the retailer, it’s kinda the whole point of the website to point stuff like that out.

        In this case… it’s both the OP and the clerks fault and it appears to be a big misunderstanding on both parts. At this point… we don’t even know if he DID walk out of the store with the USED game or not. If you’d read what the Op said, he was basing his entire argument on the fact that he was overcharged by $3 by a sneaky clerk. This wasn’t the case. I’m just standing up for the clerk because it appears to be mostly the OPs fault. I thought that on this site we actually investigate claims instead of either agreeing with the OP or bashing them for being dumb. my rationale is neither. I’m trying to figure out what went wrong with the situation.

        Also… I’m not sure what state you’re from but I’m pretty sure that it’s not a law. I’ve been to WalMart and a shirt was listed and rang up as $0.27 once. The clerk noticed it, phoned the manager, and told me the price was incorrect. This wasn’t the case here. The item was PROBABLY marked at $17.99 and he’s complaining because that’s what he got charged.

        BTW… if you’re going to criticize my grammar you might wanna correct all my “teh” in place of “the”. LOL

        • zohar says:

          @Hector De Jesus: You’re the one who is missing the point here. The OP was charged for things he did not ask for. You are basing your entire argument on the assumption that the item was $17.99, when you really have no evidence other than “a friend.” Even you, yourself, say it is “PROBABLY” $17.99, without any sort of real certainty.

          You were wrong about the $22.99 price of the new game earlier. You’re “probably” wrong about the price of the used game being $17.99 as well.

          And finally, it’s not about $3. It’s about sneaking fees into the transaction without the customer’s approval.

          • Hector De Jesus says:

            @zohar: First of all… I wasn’t wrong about the price of the game based on what the OP stated. According to what the OP was charged and simple math the refund for the game was $22.98. Was it not? That’s what the OP was charged for the NEW game, correct?

            Basically… my point is that we have no proof that the clerk was trying to sneak any fees in BASED ON WHAT THE OP STATED IN THE STORY. I could give a frog’s ass about $2-3. I was trying to figure out if he truly was cheated on purpose or if it was just a misunderstanding on one side or the other.

            We don’t have enough facts from the OP so it kinda irresponsible for Consumerist to keep posting stories like this, especially when we don’t have all the facts and have to “assume” stuff..

            • Hector De Jesus says:

              @Hector De Jesus: Pretty soon this will turn into a huge deal with a simple rational explanation. So basically… people on Consumerist will post info about the employee and put him on “front street” and he’ll probably lose his job for nothing. Hell… the phone number for the store was posted already so it’s only a matter of time before people really get carried away and start calling there complaining and this poor guy is going to lose his job over some BS.

              Let’s just crucify the guy for doing his job because someone thinks that he got cheated. What if it’s a simple mistake? C’mon… did he really need to go to this extreme just for Consumerist to tell him to call the manager if he was that upset?

              I thought that the goal of this site was to expose “true” fraud and consumer issues not simple misunderstandings and mistakes. If there were reports of ALL GameCrazy employees being INSTRUCTED to do this… then it would be different.

              This kinda defeats the entire purpose of this site and what it stands for. Keep watching the posts and watch the rage grow until this guy gets fired. How would you feel if it were you and you made a mistake? This seems to happen more and more on here lately… I was just trying to clarify the situation to prevent this. Nevermind.

              • zohar says:

                @Hector De Jesus: First of all, I understand your perspective — from your comments, it seems as though you’ve worked in retail before, so you empathize with the cashier.

                However, if you read other posts, you’ll find that other people have experienced similar things at Game Crazy. In some cases, yes, it is VERY possible that employees ARE instructed to do this — not by corporate, but by a shady local manager. And if not, it’s the game sales system that drives them to do so — the “numbers” game if you will.

                On a related topic, Game Stop is much more notorious for this sort of practice. Once again, it is not company-wide behavior, but there are enough cases of customer abuse that warrant such complaints from consumers.

                • Hector De Jesus says:

                  @zohar: Yes! Exactly. We hear about these stories at least once a week but yet people still complain about them and yet they still use their services and then post articles on Consumerist. This is almost like saying that Geek Squad charged you money to remove non-exist viruses from your new PC. We already know it happens so quit posting it every week.

                  The OP already knew that GameCrazy sold opened games as NEW and went there anyways. Walking in the door, the OP knew what he was getting into. So he buys the stuff, signs the receipt, then realizes that he was overcharged for something he didn’t want. They issue a refund for the FULL amount he requested on the spot. So what is he still complaining about?

                  I’ve never actually bashed an OP on any board before but the OP in this specific situation is indeed an idiot. If he knew that Gamecrazy was a bunch of thieves and con-men then why even go there? Oh I know… it was a good bargain.

                  • zohar says:

                    @Hector De Jesus: From the sound of it, OP knew about the gutting practice “as made notorious by Gamestop” but it doesn’t seem like he knew Game Crazy did it. And if you search Consumerist about Game Crazy, you will find NO hits related to customer service, other than a training video that was taken down. So no one is “posting [about] it every week”

                    • Hector De Jesus says:

                      @zohar: Actually this is what the Op said: “Of course, the only last new copy is gutted (opened, but sold as new), and while I hate gutted games and the practice in general, I figure the game was cheap enough for me to let it slide this time.”

                      It’s the same flippin’ type of business! They all do it! Does he actually need a listing of all the video game resellers that do this… really?

                      My point is that in this situation we don’t know all the details so EVERYONE is assuming shit that may or may not have happened. It’s irresponsible for Consumerist to post things like this based on half information of what one guy said. That’s my point.

  27. Anonymous says:

    Eric Fitzgerald
    Director of Operations-Game Crazy

    Shawn Dodd
    District Manager at Hollywood Entertainment / Game Crazy

    Ryan Bedrossian
    Marketing Coordiator at Game Crazy

    Shawn Dodd
    District Manager at Hollywood Entertainment / Game Crazy

    Corporate number – 503-570-1600
    Contact them through switchboard or dial by name

    Good luck!!

  28. Hector De Jesus says:

    After working on this for an hour, I have to laugh at the OP for wasting our time… LOL.

    He paid $41.59 for both games.
    He received $22.99 + $2.18 (taxes) back for his refund.
    He walked out of the store with the USED game for $14.99 + $1.42 (9.5 tax)…

    What is he out? He’s not out $2 because it was refunded to him already. If anything, he got the USED game for $14.99. I’m pretty sure that the price listed on teh box still said $17.99 to reflect the USED sale price BEFORE the sale and that’s why the cashier added $3 to teh total price.

    Either way, he’s not even out any money…

  29. davekoob says:

    Anybody know the rules on sales tax on buying Playstation Network cards ($20) from GameStop ?

    I went to buy one today and they tried to tax me for it, and then the Playstation Network DLC channel taxes me on top of that??? Soooo I pay double tax on it?

  30. MSUHitman says:

    I’ve had to file 2 MO Attorney General complaints against my local GC because they wouldn’t honor their own national ads so this surprises me in the least.

    Good for the OP to stand up and fight for their rights.

    • Hector De Jesus says:

      @MSUHitman: The OP is basically complaining for having to pay the price listed on the box for the USED game but claiming that it involved sneaky pricing on the NEW game… which is incorrect. He was charged the correct price for the new game ($19.99) but was undercharged for the USED game which was probably marked $17.99 on the physical box but rang up as $14.99 at the register. The cashier then “marked up” the amount to what was on the box ($17.99)

      BTW… I think that some Gamestops and individually owned and do not always follow the national ads as far as sales are concerned. Remember what happened with Popeye’s Chicken?

      • Outrun1986 says:

        @Hector De Jesus: This sounds pretty illegal actually (at least for where I live, NY state). If a price rings up in the register as a lower price then what is on the sticker then the retailer has to honor the lower price. They cannot “mark up” a game or item by $3 just so it matches the price on the box. If this was indeed the situation…

        I have worked retail before, there were many, many instances of an item ringing up lower than the tagged price, and no one working in the store ever thought of raising the price to what the sticker said.

        • Hector De Jesus says:

          @Outrun1986: As a retailer, you’re not obligated to sell to anyone. If an item doesn’t ring up for the amount that it’s supposed to be then you really don’t have to sell the item. Even if you “mislist” something on Amazon you can offer a refund of what the customer paid.

          In this case, if he wasn’t the manager of the store or didn’t have the ability to actually go into the system to change the amount that it rang up for does he still have the option not to sell the item?

          At all the retail stores that I worked at in MN this was common. It’s one of those accounting things that you’re not supposed to do but you do it anyways. Kinda like how if a bank teller forgets to give you change but they somehow still manage to balance their drawers.

          • Josh Ray says:

            @Hector De Jesus: In Wisconsin is it illegal to refuse to sell the item at the posted price. It is also illegal to lie about a product or service so if this had happened in WI the cashier would be in violation of the law for putting the game guard on without the customers permission. No idea what the law is in VA though.

            Game Crazy would fire this guy, and probably will once corporate guys catch wind and commence operation their collective butts. But the reason this stuff happens so much is that their corporate culture has such unrealistic and unflinching reliance on sales metrics rather than good customer service behaviors. If the perceived majority of your peers across all stores pull these dirty tricks to pad their numbers, many will do likewise just to keep their jobs. The corporate types will mouth off about their standards and ethics and just apply more pressure based on silly metrics nonetheless.

            • Hector De Jesus says:

              @Josh Ray: You mean WA? Point is… even IF it was sneaky on the cashier’s part he should have taken first steps before even posting this.

              Everyone is making this out to be some huge GameCrazy conspiracy issue and that it’s common practice for the company. I personally feel that the cashier might have made a mistake but it wasn’t malicious. Either way… if the Op was so smart to go straight to Consumerist for help, why didn’t just ask for the manager? Or better yet, call the f***in’ number of the store listed on the receipt? I saw that it took about a million posts between me and other people before someone finally mentioned that…

              “To the Consumerist: I would love to get ANY help or advice on getting in contact with the store’s manager or district manager. I looked on the Game Crazy site, but there’s only a single customer service line and I’m not sure that’s going to be worth my time. Is there any other way of obtaining their contact information?”

              I subscribe to Consumerist because I feel that they post some good stories about scams involving entire outfits (AOL, etc.) not petty issues involving one guys experience with a “bad” cashier and he’s unwillingness to even attempt to resolve the problem himself. He was too lazy to even attempt to call the number listed on the site or the number listed on the receipt. BUT he had time to post an entire article on Consumerist?

              • Cyberxion101 says:

                @Hector De Jesus: Um, Hector, you know that the more you post, the deeper you dig yourself in, right?

                1. You’re all too eager to dismiss this as an error on the part of the clerk, when charging someone for something that has the convenient side-effect of boosting ones numbers doesn’t speak to an honest error.

                Besides, RTFA Hector. If it was a mistake, why would the clerk try to position it as a perk only after he got caught? Why wouldn’t he mention this up front? Why, if he was on the up-and up, would he go out of his way to actively avoid showing the OP the higher price in the system, and show that it was discounted down? And why wouldn’t those “discounts” be reflected on the OP’s receipt Hector?
                Oh wait, we’re not supposed to believe the OP in spite of the receipt that paints a pretty clear picture of what happened, but it’s perfectly reasonable to leap to the wholly unsupported conclusion that this was probably just an honest mistake on the part of the clerk. Gotcha Hector.

                2. You ignored the part in the story where the OP got the issue resolved right then and there, and is merely turning to this site for a way to make sure that the matter gets the attention that it deserves. You know, to ensure that it doesn’t happen again?

                Seems to me that if anything, the OP went above and beyond. He had no obligation to persue this beyond his own personal resolution, and yet he is going to do just that. Kudos to the OP.

                3. Fuck, Hector. In a clear show of how readily you’ll cherry pick what you want from an article in order to lend your stance weight, you conveniently ignored the reason the OP gave for bypassing the regular customer service line in favor of the fact that he didn’t call it at all.

                Which is addressed in the fucking article Hector. You know, the one you clearly didn’t bother to read, or just don’t have the capability to comprehend properly?

                If you have to actively ignore parts of the article that poke holes in your douche-bag assessement of the OP, then chances are that you’re probably way off the mark, Hector.

                And you are! You’ve just been pulling shit out of your ass the entire time. Why, I have no idea. Maybe you initially made an honest mistake that has since snowballed out of proportion, and you think that owning up to it at this point would just make you look like an even bigger tool. Maybe you’re a disgruntled retail employee, and this story presented to you what you thought was an opportunity to vent. Maybe you just took a contrary stance because it appeared to you that folks are all too eager to believe the OP. Who knows? Whatever the motivating factors were for your posts, the net result is that we’re left with a Consumerist commentor who is more full of shit than a trailer-park septic tank.

                Anyway man, I’m through going round after round with you. You can make of this post what you want (And I’m sure that you will! That’s your thing…), but I’m moving on. I can only hope that the OP finds the number that rings through to the top of the Gamecrazy food chain. Good luck Lu. ;)

                • Hector De Jesus says:


                  $19.99 x 2 games – $2 discount given = $37.98

                  Basically… the clerk configured the transaction to equal exactly the same amount but he gave the OP free insurance and padded his stats. It’s entirely possible that the clerk thought the ad meant that both games were for $19.99 (NEW OR USED) and never adjusted the price CORRECTLY. It just so happens that $14.99 would be the correct price for used game… hence the confusion.

                  This makes a lot more sense than some of the other scenarios that are given… Unless you think that the clerk just pulled the $2 figure from his ass on a whim. This fits the OPs description of what transpired right down to the $24.99 price quoted by the clerk.

                  BTW… I was never nasty to you in any sense until you starting making smart-a** comments so all the flames shooting from your a** aren’t necessary. The story the OP gave has some gaping holes (much like you) so it’s the job of the readers to look into it and try to make sense of it… You’re so naive that you’d believe anything that people tell you anyways. Use your brain and think once in a while…

                  Basically… quit being a d*** when I’m trying to offer a valid explanation.

  31. Hector De Jesus says:

    Ya know… the more and more that I read this story, the more I think it’s bulls***. What return receipt have you ever gotten that didn’t include the tax? So he received EXACTLY $22.99? Also, the price that would have been adjusted would have been the USED sale price… not the NEW one. The NEW sales price was listed correctly on the receipt shown above. The USED one was short by $3. Doesn’t fit…

    Secondly… the OP states:
    “Defensively, he repeatedly claims that his screen showed $25.”

    Why would he say $25 dollars instead of $25.99. Normally, they’d round this up to $26 instead of $25.

    Also… why would he call his CC company about $2-$3 that he was never out?

    Honestly… I think that the store never changed the sticker on the USED copy which was originally $17.99 so they manually adjusted the amount to reflect the price listed on the box. Why would the clerk tell him that he got “free” insurance then? I guess that’s the only way that they have to do this other than adding in $3 to “misc” on the receipt.

  32. Josh Ray says:

    Very disgruntled former store manager here.

    Hollywood Video/Game Crazy email addresses follow the first initial/last name conventon So just call up the store, ask for the REGIONAL managers name and there you go(skip the DM, they will just cover their rear, they are under more sales pressure than the store managers). Customer service line is usually decent (1-8-speaktous).

    Their POS is awful, as is their training, so the kid probably couldn’t figure out how to refund a credit card. I know managers that probably couldn’t. All he had to do though was call tech support.

    In other game crazy nastiness check out []

  33. xjeyne says:

    Even if the used game was $17.99 and the cashier discounted the game by $3 to make it $14.99 so he could tack on the “free” game insurance, the company probably considers it unethical to sell game guards in that fashion and he could lose his job over it. I work at the “other” game retailer and they consider it unethical and fireable to alter the price of a product in order to “pad” your numbers. (By numbers I mean reserves, subs, and insurance that the company tracks.)

    You know, the funny thing about this is I live/work in the Seattle area and I’ve heard about this sort of thing happening fairly often. In fact, a colleague of mine purchased something at GameCrazy recently and they tried to slide their VIP card thing onto his transaction and then lied to him when he confronted them about it. I’ve also heard from former employees that they don’t re-sticker games when the price is marked down so they can use the extra dollar amount to add stuff to transactions.

    Maybe it’s just a coincidence, but it might be a regional thing worth taking up with the DM. If I were you I’d try giving the customer service 800# a try, because I know if you call GameStop’s 800# they WILL connect you to a DM. If the DM doesn’t seem to care I’d go ahead and fire off an EECB and get the regional manager involved. Sometimes shady practices like this come from higher up. After all, when Madden 08 came out GameCrazy was advertising $5 the game if you came in with a GameStop reserve cancellation slip.

    To the OP: If your aversion to GameStop was derived from an experience in a single store, you might want to try driving a few extra miles to a different location and see if you can’t find yourself a store with employees that can help you. I’m confident in my store’s customer service but a 45 minute drive from Redmond is probably a bit much.

  34. HogwartsAlum says:

    I hate this kind of thing. When I worked at a shopping paper selling classified ads, they told us to put on these little pictures that cost $3 and then tell the people “Now I added the picture to bring attention to your ad..”

    The idea was that they would just go “Okay” and we would make an extra $3. They called it assumptive selling. I called it bullshit and refused to do it.

  35. DailyDriver72Imp says:

    This is the reason I won’t buy from stores anymore. At this point, I’m buying games online from newegg or amazon

  36. Hector De Jesus says:

    (sigh…) I realize that things have become kinda heated with a few members regarding such a trivial article such as this.

    The point is that Consumerist shouldn’t be posting random articles like this because it’s pointless. It’s like calling 911 because some yahoo forgot your fries. Consumerist is that 9-1-1 call. USE IT FOR EMERGENCIES!!!

    The situation above could have easily be rectified but the OP was simply too lazy to even take ANY basic steps to resolve it. Instead he used Consumerist to fluff the story up to be some massive conspiracy probably to get some free stuff.

    Consumerist already told the dude to refer to “Be A Customer Service Ninja” so why was the story even published? He was such a “observant consumer” to notice this and the legality of it but was too lazy/dumb to even ask for a manager or call the number listed on the receipt that he took a picture of? He even went to the GameCrazy website but was too lazy to call the numbers/email listed there for “Customer Relations” made specifically for complaints…

    I spent a fair amount of time “discussing” this with other Consumerist readers and realized that it’s just a waste of good resources. Josh Ray and zohar were even nice enough to research and post info but after all this research it comes down to the fact that Consumerist needs to quit publishing stories that serve no purpose.

    • Cyberxion101 says:

      @Hector De Jesus: Hah, you’re nuts.

      No, what the OP did is he turned to the Consumerist for tips on how to reach the top of the Gamecrazy food chain in order to make sure this sort of thing didn’t happen again.

      I can’t speak for everyone else, but that speaks to me as the very sort of thing this site was meant to be used for. ;)

      • Hector De Jesus says:

        @Cyberxion101: Actually… it was meant to protect the consumer. Not to blow shit like this totally out of proportion. It could be that the clerk is a a**hole and did it deliberately. I believe the opposite and I think it’s an honest mistake on the clerks part.

        For goodness sake. Just leave it at that. All the time that we spend bickering about $3 could be spent playing Xbox or something.

  37. Hector De Jesus says:

    LMFAO… Conclusion. GameCrazy is f***ed up.

    Their stores don’t know WTF is going on with the promotions. Just called the Game Crazy at 102 STANFORD ROAD, LINCOLNTON, NC 28092 (704) 735-0599 and they don’t even know anything about a sale. In fact, they said that that price may be from the online site where you can order the game… but you can’t order games from the online site. Furthermore… the game is listed in their systems at $29.99 (NEW) and $24.99 (USED).

    So the confusion could be with flippin’ anything! Maybe the clerk was shady… maybe he was confused… maybe they really don’t know WTF is going on. Who knows. End rant.

    • Shaun Knighton says:

      @hectordejesus01: The sale on Dead Space, plus a few other titles, was only for the weekend of the 10th if I remember correctly. Therefore the price when you called on the 14th would be inaccurate.

  38. Josh Ray says:

    The point is the management of this company is so poor that there are very little controls over this sort of thing happening. It happens every day and one out of a thousand would bother to make a public stink about it.

    I bet people will be a lot more cautious when dealing with Hollywood Video/Movie Gallery/Game Crazy (all the same company BTW). So Id say that was valuable.

    • Cyberxion101 says:

      @Josh Ray: I would wholeheartedly agree Josh. If this story has the net benefit of ensuring that this doesn’t happen again, then it’s definitely valuable.

    • Hector De Jesus says:

      @Josh Ray: I agree in part. In this case it’s wrong to state that the clerk was behaving like this to fill a quota or had some other motive. Face it… the clerk made a mistake and didn’t read the ad correctly, followed what was on his system, and figured that since the amount would be the same that it wouldn’t matter and possible benefit the customer. The problem was that his math sucked.

  39. Hector De Jesus says:

    On a side note about opened games being sold as “new”… What’s so hard about just having a dummy box on the shelf instead of a “new” game box? This would kinda eliminate the need to even practice gutting a “new” game to begin with.

    How many dummy boxes do they have of Madden 2010 on display?

    • Shaun Knighton says:

      @hectordejesus01: Most stores actually don’t receive “dummy” boxes of games. We receive “Preorder Sleeves” which are placed on the “Reserve Now” rack. As for opened games being sold as “new,” Game Crazy has a “try before you buy policy,” which includes any and all games in the store.

  40. Anonymous says:

    I think this was crummy that they charged you for the insurance, but I want to say I love Game Crazy. My son’s PSP we bought there came with a year free rentals for one thing. But the best thing is, when the PSP stopped working after 5 months and I couldn’t find my receipt, they took 1/2 an hour to look thru all their old records to find my purchase and print me out a new receipt. Not many places would do that. I’ve been dealing with them for about 4 years now for games for my son and they’ve always been very upstanding and helpful.

    I would definitely complain about your incident though, to the store manager and to corporate.

  41. RebelLeaderRed5 says:

    I’ve actually worked some shifts there, in 2008. I am a former manager of another Game Crazy in Redmond’s district and have worked closely with the Redmond store until earlier this year.

    I just wanted to say that what they employee did is absolutely NOT Game Crazy policy and while some stores do make a hard sale it is discouraged to do so belligerently or “pushy” and managers write people up for crap like that.

    The district manager is an upstanding and by-the-book guy who always does the ethical thing and I can guarantee you that employee would have been fired immediately if the DM found out about it, this article notwithstanding. There is a no-tolerance policy for maliciously charging extra.

    That said, Redmond has had three managers in the last year and the few regular employees who have stuck on may not have the best attitude. Clearly, that store will be assessed with a fine-tooth comb, possibly even rebooted altogether because of this.

    That’s my two cents from someone who is intimately familiar with GC policies and actually has worked a couple shifts in the Redmond store.

  42. lasereric41 says:

    If everyone had any idea how badly Gamestop/Game Crazy employees are hounded to sell those… I worked for Gamestop for a few years, and I had to sell a certain percentage of games with guarantees, or I would basically be put on probation. It’s just like the discount cards they offer.

    I’m not saying it’s right by any means, but I bet the employee was being harassed to sell more. Amazing what an extra $2 will do…

    • Shaun Knighton says:

      @lasereric41: Corporate was getting way too aggressive with the whole thing. There were stores that were turning customers away, lying about their inventories and not backing down from add-ons to the point of frustration. Some employees were afraid of selling a 1600 Points Card because it would hurt their dollars per transaction (DPT).

  43. riverstyxxx says:

    “Gameguard”? What is that supposed to be, game crazy’s version of Best Buy’s “Performance service plan”? Anything to make a buck with these people..

  44. Patch says:

    I’ve ALWAYS hated the GameCrazy in Redmond. I’ve never had good service there. The GameStop in Redmond Town Center is hit or miss. It used to be horrible, but that was a few years ago. From time to time I’ll go in there and actually get someone who likes games and wants to talk about them and will help you decide what you want to get, and who isn’t a total douche. The one in Sammamish used to be great, but then one of the guys from the Redmond store started working there (red hair, don’t remember his name.) and he stole games, I don’t know about any other incidents, but he stole games I preordered and fully paid for, and kept his job. If I go into a game store now adays I try not to talk to people too much and check prices closely when I buy anything at all.

    Also, to the poster, hit up Uncle’s Games on Friday, 7:00pm-midnight. If you’re into more than just video games, it’s a great time.

  45. Anonymous says:

    This is how this company is, period. As a former employee and store manager, I can honestly tell you that the company expects an employee to sell one of those gameguards on every 2 games they sell, one MVP discount card to every 5 people they ring up, and 1 pre-order to every 5 as well. These kind of sales goals are reinforced with a swift termination if not met.

    The company is NOT stand up in anyway. They set it up for things like this to happen, and as someone who has worked with that particular district manager, I can honestly say that I know him to be someone who has clearly looked the other way at this type of thing. His only concern is keeping his own job, whether that come through fraud or selling out any of his employees to avoid a corporate shitstorm.

    People think Game Stop is bad? At least you can see what’s being rung up on a little screen. At Game Crazy, you might not get as enthusiastic a sales pitch, but that’s because they just threw the promotional item on the transaction without telling you, or making up some bogus “I hooked you up for free” BS story.

  46. rte148 says:

    Would someone tell me why people still go to this store? Seriously? If your desire for instant gratification is so overwhelming that you simply MUST HAVE THAT GAME, instead of buying a copy online – you pretty much get what you deserve.

  47. jayman419 says:

    Call their toll free number and immediately ask for escalation. They’ll ask you if they can try to help you. Tell them what happened, tell them that you know it was deliberate fraud, even if it was a small amount, and tell the phone operator you want to talk to the supervisor. Tell the super that you know the cashier was trying to meet his upsell targets. Tell them you know that their computer system doesn’t make it any more difficult to refund to a credit card than any other form of payment and you know the employee was hoping you’d just accept store credit and leave so he could get some kind of “victory” to take home, since you caught him stealing from you red-handed and he wanted revenge.

    Tell them that this is about more than 3 dollars, that you spoke to other customers on the web and it seems to be a recurring problem and you are now concerned about institutional fraud. Ask them if they have records of your previous sales to make sure it never happened before (they probably won’t, ask anyway) and ask them what steps you can take to make sure that if it happens again it’s resolved without you losing so much time waiting for the cashier to perform a simple transaction.

    After they tell you there’s nothing they can do about the hassle the clerk gave you returning the items, tell them that you are concerned about your credit card information and that you want to know what steps they take to protect it and whether or not they have video of the transaction because the cashier had your card for quite a while and appeared to be writing things down.

    Escalate and explode as needed.