Man’s Blackberry chokes. Man calls Sprint. Sprint says hold. Man gets transferred to porn ad.

Wait…what?

After navigating the circuitous Sprint tech support line, unsuspecting callers are routed to a promo for phone sex. One man has documented his experience on YouTube, revealing Sprint’s secret plan to make millions by offering customer service that’s so shitty, you’ll pay just to get someone-anyone-on the line.

Called Sprint, Got Transferred to Porn Ad [Hardware Geek] (Thanks, Josh!)

Update from commenter Ezra Ekman:

“it’s a singles talk line. This particular one happens to have a business model similar to domain squatters: they buy up hundreds of toll-free numbers that are very similar to other, more popular numbers, then make money on the percentage of callers who are dumb/bored/desperate enough to stay on the line. In other words, someone at Sprint probably programmed a transfer number one digit off (human error, basically), and it happened to be one of the Talk Line’s numbers.”

Guest Bloggers Carrie McLaren & Jason Torchinsky are coeditors of Ad Nauseam: A Survivor’s Guide to American Consumer Culture. In previous lives, they worked together on the hopelessly obscure and now defunct Stay Free! magazine.

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