According to the Department of Transportation’s Air Travel Consumer Report the top 6 most complained about travel agents for 2007 are:

5. (tie) Priceline.com & Cheapoair.com
4. CheapTickets.com
3. Expedia.com
2. Travelocity.com
1. Orbitz.com

Most of Orbitz’s complaints dealt with problems ticketing and boarding… and of course, refunds.

Air Travel Consumer Report [DOT]

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