Dan, whose Xbox360 was “lost in transit,” spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey…
benpopken: How has this experience affected your opinion of UPS and Microsoft?
dan: Well, I am more cautious about shipping with UPS. I always make sure I have a paper trail with their stuff. I still think of Microsoft as I did before. They are slow when they have to work between departments but overall they have been a great help.
benpopken: So you place most of the blame on UPS?
dan: Yes, since it was lost in transit. And they have a tendency not to return phone calls.
benpopken: That’s 6 months you spent on the issue.
dan: Yeah, mostly dealing with UPS.
benpopken: Do you think a couple of brown shirts are playing with your Xbox in a breakroom somewhere right now?
dan: Most likely, yes.