Jonny Halleran has taken on the sort of masochistic project we love to watch here at Consumerist: trying to get himself removed from all direct mail and marketing lists, and documenting it on YouTube. His first attempt involves Verizon, and it’s clear by their escalating series of mixed messages that they’ve created a sort of antimatter version of “customer service,” one that’s designed to confuse and mislead customers so they’ll hang up and just sort of sit there in stunned silence for a little while.

Our favorite moment: when Halleran asks, “If I cancel my account with you guys, will that stop the mailing?”, and the man on the other end just sighs in angry exasperation.

(Thanks to Taryn!)

“Off The List” [YouTube]

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