Jiffy Lube charged Carlo for an oil change. They even warned his car suffered from a transmission fluid leak and an excessive oil leak. Only one problem: They hadn’t looked at the car.

When I came back, they told me that my car was ready and even pointed out that my car had a transmission fluid leak and excessive oil leak. They even said that they replaced my filters and window wipers. I agreed to the charges and paid for it. After five minutes, the cashier comes back and tells me that my car hasn’t been serviced, yet.

Carlo’s car was a chameleon. They thought the car was green, even though Carlo told them it was “bluish-green.” Well, that explains everything. Carlo had been a Jiffy Lube customer for six years. Now, he will service his car elsewhere.

Carlo’s email, after the jump…

---

I went to a local Jiffy Lube today to get my oil changed. They told me it would take about 2 hours. Since it was next to the mall, I decided to shop around and come back. When I came back, they told me that my car was ready and even pointed out that my car had a transmission fluid leak and excessive oil leak. They even said that they replaced my filters and window wipers. I agreed to the charges and paid for it. After five minutes, the cashier comes back and tells me that my car hasn’t been serviced, yet.

“No offense to you, but this really looks sketchy. You already told me that my car had a transmission leak and oil leak, yet your mechanics still haven’t checked it. Please give me a refund. I’ll take my business somewhere else,” I said to the cashier.

While walking out, one of the mechanics told me that they had a hard time looking for my car because I had said it was blue and to them it looked more like green. I originally told them that the car looks bluish-green. They did not even had the face to apologize to me for the “bogus” charges that they were going to give me without inspecting my car. The sad fact is that I’ve been a customer their since 6 years ago. I took the same car without any problems.

I just want consumers to be aware of this practice and that Jiffy Lube should be investigated for some shady practices.

This Jiffy Lube is located in the Westfield Brandon Shopping Center next to Sears in Brandon, FL.

Real slick, Jiffy Lube. — CAREY GREENBERG-BERGER
(Photo: aka Kath)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.