Welcome New York Times Readers

Salutations. Here’s the Top 10 Biggest Business Debacles 2006 mentioned in, “The Lazy Top 10 Anything.”

If you prefer your chase cut, here is the Vincent Ferrari AOL cancel call that took first on our top ten list.

For good measure, here’s a complete scan of an AOL call center training manual.

Information on using this site in general…

What are you? We’re a consumer affairs blog, part of the Gawker Media Network. We write at least 24 stories a day. They appear from top to bottom, newest to oldest. Stories are separated by bold headlines.
How do I send you a story/tips/question? Email us at tips@consumerist.com. We can not promise a post, but we will read.
How can I become a commenter?
What’s the deal here anyway?
How do you decide what stories to run?

Be sure to check out the stories in our “Consumerist Kit.” They’re chock-full of tips on evening the playing field between yourself and corporations. If on the other hand, you are a corporation, consider following the link and learning the lengths your customers will go to try to get the service they deserve.



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  1. segfault, registered cat offender says:

    Why is there a digg button on this site? Digg is just a crappier version of Slashdot, with less insightful commenters.

  2. Xkeeper says:

    Digg buttons usually only appear when someone submits the story to Digg, I’d guess. I rarely see them (usually only once a week or so), but it’s probably to boost awareness of that particular story.

    But yeah, I agree on the comments thing. I’ve heard a lot of people go to Digg for news, then wait for it to show up on Slashdot to comment on it. At least here we’re not a fraid to nix idiots, so comments retail some level of intelligence…

  3. levenhopper says:

    happy new year to all…

  4. Xkeeper says:

    Oh, THAT Digg button. Haha, oops.

    I’d guess it’s just there as part of the Internet 2.0 fad of sticking a “Add to This Bullshit” link for every link management system ever.

    Whatever just happened to bookmarks and email?

  5. Mr. Gunn says:

    That NYT article is none too kind to the consumerist, I noticed.

  6. Ben Popken says:

    I think it was in jest. We were the only people to get two graphs in there so that was pretty kind of them. :-)