And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]

Read our critique of the contents here.

Thank you, disaffected former AOL retainer.

After the jump, a few select preview pages…

A shot from the flowchart.

Related:

• AOL Retention Manual Revealed
• AOL Employees Slander Vincent Ferrari On Company Time
• BREAKING: Spitzer To Talk To AOL, Again
• AOL Updates Retention “Offer Matrix”
• AOL Internal Memos, After Vinny’s Call
• We Interview Vincent Ferrari, AOL Canceller
• Dead Defeat AOL
• AOL Canceler on Today Show
• AOL Wants to Sell “Internet” to the Dead
• Consumerist on CNBC
• AOL Apologizes For Infamous Cancel Call
• The Best Thing We Have Ever Posted: Reader Tries To Cancel AOL
• AOL Officially Sucks More Than Anything Else