AOL Retention Manual Uploaded in Full

And finally, here is the full AOL retention manual, along with flowchart. Right click here to download. [PDF, 7mb]

Read our critique of the contents here.

Thank you, disaffected former AOL retainer.

After the jump, a few select preview pages…

A shot from the flowchart.






AOL Retention Manual Revealed
AOL Employees Slander Vincent Ferrari On Company Time
BREAKING: Spitzer To Talk To AOL, Again
AOL Updates Retention “Offer Matrix”
AOL Internal Memos, After Vinny’s Call
We Interview Vincent Ferrari, AOL Canceller
Dead Defeat AOL
AOL Canceler on Today Show
AOL Wants to Sell “Internet” to the Dead
Consumerist on CNBC
AOL Apologizes For Infamous Cancel Call
The Best Thing We Have Ever Posted: Reader Tries To Cancel AOL
AOL Officially Sucks More Than Anything Else