Welcome NY Times & NY Daily News Readers

To readers coming from the New York Times or the NY Daily News, thanks for visiting The Consumerist!

Here is the Vincent Ferrari AOL cancel call mentioned in the article. For good measure, here’s a complete scan of their call center training manual.

Here’s the $55 mac and cheese story, and two followups: The $55 Mac And Cheese Guy Speaks, and The Menu Said ‘Truffles’


What are you? We’re a blog. We write at least 18 stories a day. They appear from top to bottom, newest to oldest. You can tell you’re reading a different story because there’s a new big bolded headline.
How do I send you my story/tips/question Type it up and email to tips at consumerist.com. We can’t promise a post, but we will read.
How can I become a commenter?
How do I submit audio or video? Email us the file directly.
What are you guys all about?
How do you decide what stories to run?
How do I record phone calls?
You ran a story on such and such, how can I find it? There’s a handy search box at the top right of each page. Or you can type site:www.consumerist.com into Google along with what you’re looking for. See example.

Be sure to check out the stories in our “Consumerist Kit.” They’re chock-full of money-saving, time-saving tips and definitive ways to fight back against companies screwing us over.

Click around, have fun, let us know what you think, and thanks for stopping by! — BEN POPKEN

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.