To readers coming from the New York Times or the NY Daily News, thanks for visiting The Consumerist!

NEW YORK TIMES READERS:
Here is the Vincent Ferrari AOL cancel call mentioned in the article. For good measure, here’s a complete scan of their call center training manual.

NEW YORK DAILY NEWS READERS:
Here’s the $55 mac and cheese story, and two followups: The $55 Mac And Cheese Guy Speaks, and The Menu Said ‘Truffles’

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