The Verizon/Asurion Total Equipment Coverage Plan looks neat sitting there on the shelf, with its pretty photo of a smartphone making a splash in a cool bin of water. As tipster and photo-taker Eric points out, though, why are they showing the phone plunging into a bin of water when the protection plan doesn’t cover water damage? We’ve heard from some people who know the plan well and who have pointed out that the plan has separate components: the Verizon part doesn’t cover liquid damage, but the insurance component from Asurion does. . However, intentionally throwing your phone in water in order to take a picture is still a bad idea. [More]
verizon
Verizon Uses Warranty-Voiding Photo To Sell Protection Plan
By 10.25.12
I Think Verizon Wants Us To Stop Getting Usage Alerts
By 10.24.12
Kelly has a conspiracy theory. She thinks that maybe–just maybe–Verizon is sending out alerts for text message and data overages at odd hours when customers might be sleeping. According to her theory, this prompts annoyed customers to opt out of overage alerts, potentially leading them to run up huge bills. [More]
Does Verizon’s Monitoring Of Customer Behavior Violate Wiretap Laws?
By 10.16.12
Earlier this month, Verizon Wireless began selling reports that contain data about its customers’ phone usage and browsing activity. Not surprisingly, some people are worried that this might cross the line from being simply bad business to possibly violating federal laws. [More]
Verizon Needs To Sell Me Slower DSL So My Slow Connection Can Get Faster
By 10.12.12
Fred pays Verizon for DSL service, but his home Internet speeds are now slower than a crawl. This changed after technicians were in his neighborhood fixing the lines. When he called to complain about the slowdown, he was told that his connection was so slow because it was too fast, and they would have to downgrade his account to a slower speed so it would stop being so slow. No, this doesn’t make any sense. [More]
Cable Boxes Slurp More Electricity Than Refrigerators
By 6.27.11 — Updated: 12.6.12
The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]
Laser In On Your "Region President" To Get Verizon Wireless Executive Customer Service
By 4.15.10 — Updated: 1.9.14
A Verizon Wireless insider tells us that the best way to get white glove customer service treatment is to target the president for your Verizon region. Here’s how: [More]
Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor
By 11.23.09 — Updated: 10.25.12
The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.
14 Verizon Executives’ Phone Numbers
By 2.23.07 — Updated: 10.24.16
[protected-iframe id="8c8ea805951e6291431c13aafec3f18b-40783744-40309798" info="http://digg.com/api/diggthis.php?u=http://digg.com/business_finance/14_Verizon_Executives_Phone_Numbers_Call_and_Complain" width="55" height="82" frameborder="0" scrolling="no"]We’ve got a directory of contact info for the offices of 14 top Verizon executives, with full name, position, address, email address, phone number and fax number
UPDATE: Calls From A Stranger
By 4.28.06 — Updated: 10.25.12
Remember that strange Spanish phone spam scam that was going around? Two weeks after we first started reporting it, and hundreds of people complaining about it, it’s still going on. And from the same number, 305-503-8068 .
