Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor

The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.

C.R. writes,

I got my new Verizon Motorola Droid last week. But when I opened the box, the Droid fell to the floor. Apparently I had the box turned the wrong way. There is now a dent in my phone. It’s not a major dent. The phone still works. But it’s still not cool that because of a design flaw, I have to live with a damaged phone right from the get-go. I called Verizon to see if they would help, but they wouldn’t do a thing. Since the phone is still in working condition, they would not replace it. I then inquired about that 30 day period where I could return the phone if I don’t like it. She said that I could do that, but if the phone is physically damaged, I would be billed the full amount for the phone!!!

He also sent us a link to a Droid owners’ forum, where he posted his story and found others who had experienced the same. Here are some sample comments from that thread.

This happened [to me] when the rep at the store opened it and I refused that one made him get me another.

This happened to me but the Verizon salesperson did it! It was Friday morning, her first droid sale ever and she opened the box upside down and the droid slammed into the side of the desk leaving little dents on each side of the screen.
This happened to me at the store when I bought it (actually before I bought it), and it hit the counter from about 2 inches high and proceeded towards the floor.
This happened to me too, but only 1-2″ to my desk. Whoever put the box together is an idiot.
The customer rep did the same thing on mine!! luckily it just dropped on his keyboard

“WARNING for new Motorola Droid users!” []

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.