In spite of Verizon Wireless’ recent boasts that it’s “a leader, not a follower,” a new announcement from the nation’s biggest wireless company shows that Big V is indeed following the competition down the path of charging customers less for their data plans. However, current Verizon subscribers will need to let the company know they want to save money (or get more data). [More]
It’s the end of an era! Or at least, the beginning of a process that will eventually lead to the end of an era. 3G was once the great new hotness that made everyone run out and buy an iPhone, but over the years it’s been left in the dust by faster 4G LTE service. Now Verizon, the country’s largest wireless carrier, has started down the road that will eventually kill off the venerable 3G once and for all.
Is your phone getting old? Has it met with the unfortunate confluence of liquids, young children, and boisterous pets lately? If you’re in the market for a replacement or upgrade, it looks like Black Friday might be your day… as long as you’re willing to sign a contract.
Plaintiffs in a class-action suit against Verizon Wireless have long claimed that the company over-billed customers in its former Family SharePlan tier, and it looks like the telecom titan is ready to pay up, to the tune of around $64.2 million. [More]
Back in July, Verizon Wireless ticked off its few remaining unlimited data subscribers and caught the unwanted attention of the FCC Chairman, when it announced that it would begin throttling data speeds for its users with the highest level of wireless broadband consumption under the guise of “network optimization.” That plan was supposed to kick in this morning, but Verizon has decided that maybe it’s not such a good idea. [More]
First, Verizon announced it would start throttling LTE users who devour the most data, but only those with grandfathered-in unlimited plans. Then FCC Chair Tom Wheeler said he was “deeply troubled” that Verizon may be trying to force users into more expensive plans under the guise of “network optimization.” Verizon tried to get Wheeler to back off with its “everyone’s doing it” defense, but that didn’t seem to work. [More]
All Four National Wireless Companies Accused Of Breaking FCC Rules By Hiding Information About Data Throttling
Just over two weeks ago, the FCC not-so-gently reminded all four big wireless carriers that although true “net neutrality” might not apply to them, there are still rules about transparency and disclosures that they have to follow. At the time, FCC chairman Tom Wheeler said that companies had no excuse to think the FCC wasn’t watching them — and the FCC isn’t the only group putting wireless companies on notice over their lack of transparency.
Verizon Wireless recently announced that it will soon expand its data-throttling “Network Optimization” program to include users of its high-speed LTE network. FCC Chair Tom Wheeler then wrote the company, saying he was “deeply troubled” that Verizon might be trying to pass off a cash-grab as legitimate network management. Verizon has responded to Wheeler, defending the program and asking why the FCC is picking on them. [More]
Last week, Verizon announced that it was extending its “Network Optimization” policy, which throttles speeds for the top 5% of data users, to include LTE data for the first time. This move didn’t sit well with the few remaining Verizon customers with “unlimited” data plans, nor did it thrill FCC Chair Tom Wheeler (who is apparently in a letter-writing mood this week). [More]
Back in 2011, Verizon started throttling 3G data speeds for the 5% of its smartphone customers who used the most data every month, even if those customers had so-called “unlimited” data plans. The company then killed off unlimited data in 2012, but existing plans were conditionally grandfathered in. In what appears to be an attempt to weed out the few remaining unlimited plans, Big V will soon start throttling 4G LTE data speeds for that top 5% of users. [More]
Being In New Verizon Wireless Rewards Program Means Giving It Your Phone’s Location, Web Browsing Info
There’s no such thing as a free lunch, so it comes as no surprise that companies want a little something in return when they reward customers for staying loyal. Thus, the tradeoff at the center of Verizon Wireless’ new Verizon Smart Rewards system: Customers opt in to the company’s location-tracking/marketing program, Verizon Selects, and then earn points toward discounts on “brand-name” merchandise and deals at local restaurants, stores and offers on travel. [More]
Getting an unwanted creepy, lewd or otherwise gross text is never a fun experience, but when you’re receiving that message from someone who shouldn’t have your number, things get even creepier. At least six female teenaged Verizon customers have recently come forward to accuse a now ex-worker of sending lewd texts and “disgusting” photos.
After customers started reporting a barrage of problems accessing Verizon Wireless’ online system — including account services like bill payments — mainly, that it’s been unavailable for as long as 24 hours, the company confirmed this afternoon that there are major problems. [More]
Months after Chromebook Pixel owners began complaining that they had been shortchanged on the free Verizon Wireless data that was supposed to be included in the purchase price of their laptops, and days after national news reports called out Big V for its failure to understand how calendars and contracts work, the company has finally admitted that it screwed up and will be doing something vaguely nice to make up for it. [More]
Earlier this week, the mathletes at Verizon were caught once again making up their own rules about the meaning of the quantity “2 years.” People who had bought Chromebook Pixel laptops under the illusion that the promised two years of free 100MB/month of wireless data were suddenly finding out that Verizon was only giving them one year. So far, Verizon hasn’t explained its idiocy, leaving the Chromebook’s maker, Google, to do damage control. [More]