When you buy a new phone or tablet, you’re not just buying it as-is in its current state. Software is dynamic, and constantly updated. In a sense, then, you’re also making a bet that your device will keep working into the future, after countless rounds of mandatory system updates. And usually, it does! But every once in a while, something goes wrong. And for that small handful of consumers, that’s where the real trouble begins.
Every day, the great amorphous mass of consumers creates millions upon millions of trackable, quantifiable pieces of data. Every purchase at every store. Every click on every website, every bit of geotagged data, every installed or opened app and every interaction on social media. All of it adds up together into one giant Mount Everest of data to be sliced, diced, bought, sold, and traded.
Several months after AT&T and T-Mobile reached multimillion-dollar settlements with federal regulators to close the books on allegations of bill-cramming — illegal, unauthorized third-party charges for services like premium text message subscriptions — both Sprint and Verizon have also decided to pay the regulatory piper. Combined, the two wireless companies will pay $158 million to settle cramming claims with the FCC and the Consumer Financial Protection Bureau. [More]
T-Mobile already offers to pay off early termination fees for new subscribers who want to leave their current wireless provider before their contract expires, and in a new, direct attack on Verizon’s huge customer base, the magenta-loving “un-carrier” is offering to pay for folks to return to Verizon if they’re unhappy with T-Mobile after a couple of weeks. [More]
Nobody likes data caps. They’re an aspect of the mobile era that we all grudgingly accept, but everyone basically hates them. Enter Verizon Wireless! The mobile behemoth has hired an analyst to rescue us — but not, alas, by removing data caps. No, no: Verizon’s analyst is here to tell us why we should actually love them.
In spite of Verizon Wireless’ recent boasts that it’s “a leader, not a follower,” a new announcement from the nation’s biggest wireless company shows that Big V is indeed following the competition down the path of charging customers less for their data plans. However, current Verizon subscribers will need to let the company know they want to save money (or get more data). [More]
It’s the end of an era! Or at least, the beginning of a process that will eventually lead to the end of an era. 3G was once the great new hotness that made everyone run out and buy an iPhone, but over the years it’s been left in the dust by faster 4G LTE service. Now Verizon, the country’s largest wireless carrier, has started down the road that will eventually kill off the venerable 3G once and for all.
Is your phone getting old? Has it met with the unfortunate confluence of liquids, young children, and boisterous pets lately? If you’re in the market for a replacement or upgrade, it looks like Black Friday might be your day… as long as you’re willing to sign a contract.
Plaintiffs in a class-action suit against Verizon Wireless have long claimed that the company over-billed customers in its former Family SharePlan tier, and it looks like the telecom titan is ready to pay up, to the tune of around $64.2 million. [More]
Back in July, Verizon Wireless ticked off its few remaining unlimited data subscribers and caught the unwanted attention of the FCC Chairman, when it announced that it would begin throttling data speeds for its users with the highest level of wireless broadband consumption under the guise of “network optimization.” That plan was supposed to kick in this morning, but Verizon has decided that maybe it’s not such a good idea. [More]
First, Verizon announced it would start throttling LTE users who devour the most data, but only those with grandfathered-in unlimited plans. Then FCC Chair Tom Wheeler said he was “deeply troubled” that Verizon may be trying to force users into more expensive plans under the guise of “network optimization.” Verizon tried to get Wheeler to back off with its “everyone’s doing it” defense, but that didn’t seem to work. [More]