You know what the best thing is about mobile phones? Countless fees! Wait, no, that’s the worst thing, sorry. My mistake. But Verizon seems to have the same confusion, because the nation’s largest-by-far wireless provider is now adding even more fees onto their customers’ bills, because they can.
Not one to be left behind while the other major carriers are hanging out on the technology bandwagon, Verizon Wireless has asked the Federal Communications Commission for permission to enable WiFi calling on its network. [More]
This year is the first iPhone upgrade cycle after all major carriers have eliminated or de-emphasized device subsidies, and carriers are apparently anxious to scoop up new customers: especially the big spenders of the phone world, people who simply must have the newest phone model every year. Verizon Wireless apparently thinks that it’s above the price war, but is happy to offer annual upgraders a special financing option. [More]
Odds are that your wireless provider’s 4G LTE service is nearly as fast — and maybe faster — than the wired Internet service to your home (if only it weren’t so expensive on a per-gigabyte basis). But Verizon says it’s getting ready to test 5G service that could blow all current wireless — and most wireline — broadband out of the water. [More]
For four years, Verizon has been throttling 3G data speeds for its few remaining “unlimited” data plan holders who dared try to take advantage of having access to supposedly unlimited data on their wireless devices. But earlier this summer, the nation’s largest wireless carrier quietly put an end to this supposed “network management,” but only because it has done such a good job of driving customers away from their unlimited plans. [More]
T-Mobile may have a fraction of the customer base of industry-leader Verizon Wireless, but the little magenta company’s decision to do away with contracts continues to influence its bigger competition. Today, Verizon announced that new customers will no longer have to sign up for contracts, which also means they will have to start paying full price for their phones. [More]
When you buy a new phone or tablet, you’re not just buying it as-is in its current state. Software is dynamic, and constantly updated. In a sense, then, you’re also making a bet that your device will keep working into the future, after countless rounds of mandatory system updates. And usually, it does! But every once in a while, something goes wrong. And for that small handful of consumers, that’s where the real trouble begins.
Every day, the great amorphous mass of consumers creates millions upon millions of trackable, quantifiable pieces of data. Every purchase at every store. Every click on every website, every bit of geotagged data, every installed or opened app and every interaction on social media. All of it adds up together into one giant Mount Everest of data to be sliced, diced, bought, sold, and traded.
Several months after AT&T and T-Mobile reached multimillion-dollar settlements with federal regulators to close the books on allegations of bill-cramming — illegal, unauthorized third-party charges for services like premium text message subscriptions — both Sprint and Verizon have also decided to pay the regulatory piper. Combined, the two wireless companies will pay $158 million to settle cramming claims with the FCC and the Consumer Financial Protection Bureau. [More]
T-Mobile already offers to pay off early termination fees for new subscribers who want to leave their current wireless provider before their contract expires, and in a new, direct attack on Verizon’s huge customer base, the magenta-loving “un-carrier” is offering to pay for folks to return to Verizon if they’re unhappy with T-Mobile after a couple of weeks. [More]
Nobody likes data caps. They’re an aspect of the mobile era that we all grudgingly accept, but everyone basically hates them. Enter Verizon Wireless! The mobile behemoth has hired an analyst to rescue us — but not, alas, by removing data caps. No, no: Verizon’s analyst is here to tell us why we should actually love them.
In spite of Verizon Wireless’ recent boasts that it’s “a leader, not a follower,” a new announcement from the nation’s biggest wireless company shows that Big V is indeed following the competition down the path of charging customers less for their data plans. However, current Verizon subscribers will need to let the company know they want to save money (or get more data). [More]