Several months after AT&T and T-Mobile reached multimillion-dollar settlements with federal regulators to close the books on allegations of bill-cramming — illegal, unauthorized third-party charges for services like premium text message subscriptions — both Sprint and Verizon have also decided to pay the regulatory piper. Combined, the two wireless companies will pay $158 million to settle cramming claims with the FCC and the Consumer Financial Protection Bureau. [More]
verizon wireless
T-Mobile To Dangle “Risk-Free” 14-Day Trial For Verizon Customers
By 5.5.15
T-Mobile already offers to pay off early termination fees for new subscribers who want to leave their current wireless provider before their contract expires, and in a new, direct attack on Verizon’s huge customer base, the magenta-loving “un-carrier” is offering to pay for folks to return to Verizon if they’re unhappy with T-Mobile after a couple of weeks. [More]
Verizon: You Should Love Your Mobile Data Cap Because It’s Good For You
By 4.14.15
Nobody likes data caps. They’re an aspect of the mobile era that we all grudgingly accept, but everyone basically hates them. Enter Verizon Wireless! The mobile behemoth has hired an analyst to rescue us — but not, alas, by removing data caps. No, no: Verizon’s analyst is here to tell us why we should actually love them. [More]
FCC Looking Into Verizon “Supercookies” That Track Wireless Users’ Behavior
By 4.10.15
For years, the Internet behavior of all Verizon Wireless smartphone customers was being tracked by “supercookies” on their devices that they could not opt out of. After the tracking became public knowledge, the company recently gave its customers a way to shake off the invasive snooping, but that isn’t stopping the FCC from looking into whether the program violated federal guidelines. [More]
Everyone Except Sprint Customers, Rejoice: You Can Start Unlocking Your Mobile Phone This Week
By 2.9.15
It’s been in years of back-and-forth legal limbo, but late last year cell phone unlocking in the U.S. became well and truly legal. Likewise, the wireless industry’s voluntary plan for phone locking, adopted last February, finally goes into full effect this week. [More]
Verizon Cuts Rates For Data Plans, But Not Automatically For Existing Customers
By 2.4.15
In spite of Verizon Wireless’ recent boasts that it’s “a leader, not a follower,” a new announcement from the nation’s biggest wireless company shows that Big V is indeed following the competition down the path of charging customers less for their data plans. However, current Verizon subscribers will need to let the company know they want to save money (or get more data). [More]
Verizon Wireless Will Finally Allow Users To Opt Out Of Being Tracked By “Supercookies”
By 1.30.15
Verizon has been watching you. If you use their mobile service, Verizon has been tracking your every move on the internet for the better part of the last two years, with no way for you to opt out. That’s the bad news. Here’s the good: the company is finally letting consumers turn off the trackers. [More]
Verizon Expanding LTE Networks, Ever-So-Slowly Doing Away With 3G
By 12.4.14
It’s the end of an era! Or at least, the beginning of a process that will eventually lead to the end of an era. 3G was once the great new hotness that made everyone run out and buy an iPhone, but over the years it’s been left in the dust by faster 4G LTE service. Now Verizon, the country’s largest wireless carrier, has started down the road that will eventually kill off the venerable 3G once and for all. [More]
Mobile Companies Leaping To Sell You A New Phone — With A New Contract — On Black Friday
By 11.26.14
Is your phone getting old? Has it met with the unfortunate confluence of liquids, young children, and boisterous pets lately? If you’re in the market for a replacement or upgrade, it looks like Black Friday might be your day… as long as you’re willing to sign a contract. [More]
Verizon To Pay $64M For Overcharging Family SharePlan Customers
By 10.29.14
Plaintiffs in a class-action suit against Verizon Wireless have long claimed that the company over-billed customers in its former Family SharePlan tier, and it looks like the telecom titan is ready to pay up, to the tune of around $64.2 million. [More]
Verizon Realizes Throttling LTE Users Is A Stupid, Stupid Idea; Decides Not To
By 10.1.14
Back in July, Verizon Wireless ticked off its few remaining unlimited data subscribers and caught the unwanted attention of the FCC Chairman, when it announced that it would begin throttling data speeds for its users with the highest level of wireless broadband consumption under the guise of “network optimization.” That plan was supposed to kick in this morning, but Verizon has decided that maybe it’s not such a good idea. [More]
Comcast Says that Mobile Data is Competitive, but it Costs $2k to Stream ‘Breaking Bad’ Over LTE
By 8.18.14
Comcast keeps on claiming that mobile broadband is real competition for wired home broadband. But for most users, it’s just plain not. Not only is the speed and reliability of mobile broadband still hugely variable depending on location and time of day, but also mobile data is still clearly not competitive on price. [More]
Verizon’s “All Kids Do It” Excuse For Throttling Isn’t Good Enough For FCC Chair
By 8.8.14
First, Verizon announced it would start throttling LTE users who devour the most data, but only those with grandfathered-in unlimited plans. Then FCC Chair Tom Wheeler said he was “deeply troubled” that Verizon may be trying to force users into more expensive plans under the guise of “network optimization.” Verizon tried to get Wheeler to back off with its “everyone’s doing it” defense, but that didn’t seem to work. [More]
All Four National Wireless Companies Accused Of Breaking FCC Rules By Hiding Information About Data Throttling
By 8.7.14
Just over two weeks ago, the FCC not-so-gently reminded all four big wireless carriers that although true “net neutrality” might not apply to them, there are still rules about transparency and disclosures that they have to follow. At the time, FCC chairman Tom Wheeler said that companies had no excuse to think the FCC wasn’t watching them — and the FCC isn’t the only group putting wireless companies on notice over their lack of transparency. [More]
Verizon’s Defense For LTE Throttling: We’re Not Going After Unlimited Users; They’re Just Data Hogs
By 8.5.14
Verizon Wireless recently announced that it will soon expand its data-throttling “Network Optimization” program to include users of its high-speed LTE network. FCC Chair Tom Wheeler then wrote the company, saying he was “deeply troubled” that Verizon might be trying to pass off a cash-grab as legitimate network management. Verizon has responded to Wheeler, defending the program and asking why the FCC is picking on them. [More]
Verizon’s Plan To Throttle Heavy LTE Users Is “Deeply Troubling” To FCC’s Wheeler
By 7.30.14
Last week, Verizon announced that it was extending its “Network Optimization” policy, which throttles speeds for the top 5% of data users, to include LTE data for the first time. This move didn’t sit well with the few remaining Verizon customers with “unlimited” data plans, nor did it thrill FCC Chair Tom Wheeler (who is apparently in a letter-writing mood this week). [More]
