Micah tells Consumerist that he and his wife just signed a new Verizon contract and bought new smartphones–a Droid X and a Droid Incredible. They’re both heavy smartphone users, but weren’t too worried about a recent data outage… until it stretched on for four days. Verizon can’t explain what suddenly went wrong, or fix the problem. This is sort of the opposite of the provider’s current “Rule the Air” ad campaign. [More]
verizon wireless
Don't Buy A Droid If You Plan To Actually Use The GPS
By 8.12.10
GPS functionality is an important selling point of smartphones. Brandon writes that he wanted to do more with his Droid’s GPS than check in to Foursquare: he wanted the device to shout turn-by-turn directions at him. When his phone’s GPS stopped working well enough for navigation, he went to Verizon for a replacement. That phone’s GPS didn’t work very well, either, so he sought another replacement. Then, another. Finally, a Verizon employee wondered: why doesn’t Brandon just go buy a standalone GPS if this is so important? Why, indeed? [More]
Verizon Retreats From Charging Marine Widow $350 Early Termination Fee
By 6.30.10
After achieving “clarity,” Verizon has decided to not charge the widow of a Marine who died in Afghanistan a $350 early termination fee. The woman had moved back home following her husband’s death so as to be closer to family, and in the new area she had no cellphone reception. In announcing the situation’s resolution, Verizon Wireless also took the opportunity to take a jab at the media for sensationalizing their incompetence. [More]
Verizon: Die Fighting In Afghanistan, Pay $350 Early Termination Fee
By 6.25.10
After a woman’s husband died in Afghanistan, a marine felled by an IED, she moved back to her home town to be closer to her family and grieve. In the smaller town, she couldn’t get any reception from Verizon, so she called them up to cancel. Despite being a widow and Verizon not living up to its contractual obligations to provide actual cellphone coverage, they slapped her with a $350 early termination fee. UPDATE: Verizon Retreats From Charging Marine Widow $350 Early Termination Fee [More]
Is Verizon Wireless Going To Just Be Plain Old Verizon?
By 6.25.10
There are rumors going around that a big meeting planned Sunday will be to announce that Verizon Wireless is changing its name to just plain old Verizon. [More]
Save On Cellphone Bills When Traveling To Mexico And Canada
By 6.22.10
Rather than futz with local SIM cards or Skype, a NYT reporter found that when going south of the border, you can just temporarily switch your coverage plan to a “Nationwide plus Mexico” plan. It’s only about $30 more, so, compared to the $.99 per minute you would otherwise pay, it’s worth it if you make more than a half-hour of phonecalls to the states. [More]
Verizon Wireless May Follow AT&T, Drop Unlimited Data Plans
By 6.22.10
When Verizon Wireless begins to introduce plans for its next generation data network later this year, don’t expect to see any all-you-can-eat unlimited offerings. In an interview with BusinessWeek, the company’s CFO said the company will likely have to change how it bills for data consumption as more data-hungry smartphones and apps enter the marketplace–and that means tiered data plans similar to the ones AT&T has introduced to help control data consumption. [More]
Verizon And Motorola Won't Replace My Busted Droid
By 4.19.10
Chantell bought a Droid and has been stuck in a hamster wheel of hell trying to get a phone that works. Her original Droid didn’t work, and that was replaced with an issue-plagued refurb. Now she either has to buy a new Droid or give up her phone while she awaits another replacement. [More]
5 Secrets To Get Better Verizon Wireless Customer Service
By 4.15.10
Here’s 5 things you might not know about Verizon Wireless that could also help you be more successful when dealing with customer service and customer service issues: [More]
Laser In On Your "Region President" To Get Verizon Wireless Executive Customer Service
By 4.15.10 — Updated: 1.9.14
A Verizon Wireless insider tells us that the best way to get white glove customer service treatment is to target the president for your Verizon region. Here’s how: [More]
Reach Verizon Wireless Executive Relations
By 4.2.10
For some reason, people just seem to like sending us phone numbers for Verizon Wireless Executive Relations these days. So here’s yet another number you can use if you have an impossible issue that regular customer service has not been able to solve: [More]
Reach Verizon Wireless Executive Relations
By 3.31.10
Here is another arrow in the quiver for your quest to resolve an impossible Verizon Wireless issue if normal avenues have failed, the a numba for a fella in Verizon Wireless Executive Relations: [More]
Buy Stuff Online With Your Verizon Wireless Account
By 3.22.10
If you’re wary of using your credit card to buy things online, especially “virtual goods” on social networking sites or web-based games, Verizon has announced a new service that allows their customers to have those charges go straight to their mobile phone bill. [More]
Verizon Introduces Mandatory $9.99 3G Data Plan
By 1.15.10
Verizon is cutting its prices, and by cutting them is actually raising them. What? Yeah, let’s let Ars Technica explain it. [More]
Verizon Wireless Relegates iPhone To Island Of Misfit Toys
By 11.8.09
As a whimsical follow-up to AT&T’s lawsuit concerning their “There’s a map for that” ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They’re harsh, but also pretty funny.
Verizon Snatches Away Divorced Man's Unlimited Broadband Plan
By 10.13.09
They say that for people going through a divorce it can feel like you’re losing half of yourself. As if it that wasn’t bad enough, Verizon Wireless has taken away William’s unlimited broadband plan on the account he used to share with his wife.
Reach Verizon Wireless Northeast Executive Customer Service
By 7.29.09
Got a Verizon Wireless problem that regular customer service won’t fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.
This Verizon Discount Applies To All Plans… Except The One Advertised
By 3.21.09
Reader Ben says: “This reminds me of the days when Henry Ford used to tell Model T buyers that they could have their car in any color they wanted, as long as it was black. With Verizon, you can have a discount on any plan you want, as long as it’s not the unlimited one.“
