Verizon Wireless has already sold millions of Novatel MiFi 4510L mobile hotspot devices, which should work on Big V’s 4G and 3G networks. But there’s a glitch that has some users permanently stuck in 3G mode. [More]
verizon wireless
Get Free Minutes In Verizon Wireless Class Action
By 7.21.11
A class action suit that alleged Verizon Wireless charged customers on the “America’s Choice II Calling Plan” for roaming, even though the plan is supposed to have no domestic roaming, has resulted in a settlement. If you were a subscriber to this plan at any point after February 21, 2005, you’re gonna get some free minutes. [More]
Verizon's Billing System Prevents Overpayments, Annoys Customer
By 7.21.11
Eric recently acquired some new smartphones, charging them to his Verizon bill. Seems straightforward enough. The problem was that when he went to pay that bill, the charge still hadn’t hit his account. He tried to make an overpayment so he could start working on paying off the bill for the new phones, but the system wouldn’t let him. A mobile phone company doesn’t want its customers to send it money? That can’t be right. [More]
Full Details On New Verizon Data Plans Leaked
By 6.23.11
Android Central got their mitts on the official internal training charts as well as a lengthy email to Verizon Wireless retailers explaining the nitty gritty on how the new tiered data plans work, and how much they’re going to cost you. [More]
Verizon Rolling Out New Tiered Data Plans July 7th
By 6.21.11
Tipsters have told Droid Life that Verizon Wireless is getting ready to roll out a new tiered data plan structure that will hit the streets on July 7th. Essentially, they will be $5 more per data tier than AT&T’s. Here’s the breakdown: [More]
Verizon Wireless Mulls Over Idea Of Offering Family Data Plans
By 5.19.11
With the pending AT*T/T-Mobile merger threatening to push Verizon Wireless out of the lead in the mobile melee, the company is looking for ways to differentiate itself from its (shrinking number of) competitors. That includes the idea of offering family plans for data that would save families money on smartphone costs. [More]
Verizon Sues FCC Over New Rules For Data Roaming
By 5.19.11
Last month, the Federal Communications Commission voted to enact new rules that require national wireless broadband providers like Verizon and AT&T to provide data roaming to other carriers “on commercially reasonable terms and conditions.” Not surprisingly, Big Red is against this idea and has thus filed a lawsuit against the FCC in an attempt to have the rules reversed. [More]
1 EECB Does What 60 Hours, 40 Calls, And 7 Replacements Couldn't
By 4.8.11
Josh’s phone from Verizon kept crapping out and they kept giving him replacements, which also crapped out. After a year of dealing with this, a friend of his turned him on to the idea of sending an “EECB.” His letter grabbed the CEO of Verizon’s attention, and that’s when he got satisfaction. [More]
Verizon Charged Me For Using A Device I Never Turned On
By 3.22.11
A Verizon store employee giving inaccurate information, and a customer forced to pay extra because of the error? No! Impossible! Yet it happened to Steve, and he’s not sure what to do. [More]
Too Bad Your Dad Died: Now Give Us $363
By 3.15.11
Melissa’s father passed away at the end of January. She’s just now settling his estate, and most companies she has dealt with have been accommodating and understanding. The exception? Verizon Wireless, which told Melissa that it was her fault she hadn’t been able to contact them until they sent a collection notice. She owes–or, rather, her father’s estate owes–$362.80 that she doesn’t have on hand. They’re making a sad and difficult time even worse. [More]
The Executive Email Carpet Bomb Worked Wonders On Verizon
By 2.28.11
Happy news is the best — especially when it means that Consumerist has helped someone resolve a problem satisfactorily (pause to pat self on back). Such was the case for reader Tony, who was running into problems with his BlackBerry Storm. He wrote in to thank us (aww) and pass on his tale of triumph over Verizon. [More]
AT&T's Response To Verizon's iPhone Snark Is A Yawner
By 2.5.11
Oh, snap…? AT&T has responded to Verizon’s snarky iPhone 4 ad, in which the “can you hear me now?” guy says yes, now he can hear you, on Verizon’s network, with one big yawner of an ad. [More]
Verizon Refunds Snowpocalypse Mobile Overages
By 1.26.11
Here are two nuggets of delicious customer service in one e-mail. Brock spent hours on the phone during one of America’s recent massive snowstorms trying to straighten out his air travel plans. This made him use up cell phone minutes and rack up huge overage charges, which Verizon partially refunded. Oh, and JetBlue was extremely helpful too–once he got through. [More]
Defective Droid Sends Reader To Verizon Smartphone Replacement Hell
By 12.9.10
Maybe we need to turn “Tales of Verizon Smartphone Replacement Hell” into a recurring series. In today’s installment, an Android update breaks Brian’s Motorola Droid, and he goes through five replacement phones in just over three months. Oh, and a free screen protector, which belonged to the previous owner of his “Certified Like New Replacement” phone. [More]
This Is What Fantastic Service From Verizon Looks Like
By 12.2.10
We’ve shared plenty of Verizon Wireless defective phone nightmare stories from readers recently, but maybe things are changing over there. Several Verizon employees went out of their way to be helpful to Chris–which, as the person who screens Consumerist tips, I find completely shocking. Or it could just be that Chris was lucky. Either way, here’s his Verizon nightmare that eventually turned into a success. For now. [More]
Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post
By 10.15.10
On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]
Verizon Wireless Wants You Back, Turns Into Creepy Stalker With No Concept Of Time Zones
By 9.15.10
Verizon Wireless really, really loved Mike. That’s the only conclusion we can draw from the carrier’s attempts to woo him back. Unfortunately, the company with a nationwide customer base doesn’t seem to understand this whole “time zones” thing we have going on, and called Mike a little too early for his taste. [More]
Verizon Sends Customer One Pre-Broken Droid After Another
By 9.9.10
Colin would like a functioning smartphone. Unfortunately, he purchased the original Motorola Droid from Verizon, and tells Consumerist that somehow the company is unable to provide him with one. His fifth replacement phone was shipped to a Verizon Wireless store, where Colin had to convince the manager that there was actually a problem with the phone…all for nothing, since the manager didn’t note his account about the broken phone as promised. [More]
