Univision has gone dark in the homes of Verizon FiOS customers amid a contract dispute between the two sides that just couldn’t be worked out. [More]
verizon fios
Verizon FiOS Customers Say They Were Tricked Into Paying For Unnecessary Set-Top Boxes
By 4.12.17 — Updated: 5.9.17
If you’ve got Verizon FiOS and you’re paying fees each month for multiple cable boxes, you may be wasting a lot of money. The pay-TV provider has an app that will give you live access to FiOS on your TV through a number of devices that are less expensive than a leased set-top box. Is it deceptive for Verizon to let its customers continue paying for leased boxes without advising them of cheaper options? [More]
NYC Suing Verizon For Failing To Make FiOS Available To All Residents
By 3.13.17 — Updated: 5.10.17
The more choices a consumers has, the better. That’s why New York City has been pushing Verizon to finally make good on its promise to offer FiOS to all residents. Months after NYC warned Verizon it was in default of an agreement to do just that, the city is now following through on its threat to sue Verizon for breaking its promise. [More]
That FiOS Expansion In Boston May Be Wireless, Not Fiber
By 10.6.16
Hey, remember earlier this year when Verizon said that it was thinking about expanding FiOS into Boston, a city that longs for fiber internet access? The problem with that plan is that it won’t necessarily mean fiber lines leading to every home. Instead, Verizon’s high-speed deployment in Boston is mostly going to be wireless, probably 5G under the FiOS brand. [More]
NYC Says Verizon Defaulted On Its Agreement To Make FiOS Available Citywide
By 9.14.16 — Updated: 3.13.17
Ask just about anyone in New York City what they think of Time Warner Cable and you’ll probably hear swear words that aren’t anatomically possible. The city hoped to improve things by opening up the market to competition from Verizon FiOS in 2008, but more than a year after an audit called out FiOS for apparently failing to live up to its obligation, the city says Verizon has defaulted on its agreement, meaning the company could face legal action. [More]
Verizon FiOS Tries To Win Over Blacked-Out CBS Employees
By 8.20.13
Millions of Time Warner Cable customers have now gone more than two weeks without knowing which attention-starved individuals got kicked out of the Big Brother house or if the people of Chester’s Mill ever got out from under the dome (Spoiler: Maybe). Many employees of CBS have been unable to watch the shows they air if they have TWC as their cable provider (which in NYC, Dallas, and L.A. is highly likely), so Verizon is trying to reach out to them and lure them over to FiOS. [More]
Verizon FiOS Breaks Closed Captioning, Blames Customer
By 7.25.13
The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]
Comcast, Time Warner Cable Bring Up Rear In Cable Customer Satisfaction
By 5.21.13
Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]
Verizon Accidentally Gives Customer’s Number To Someone Else, Charges Her $50/Month For Its Mistake
By 5.13.13
One day, a Verizon landline customer in New Jersey found that her phone was no longer working because the number she’d had for 35 years had somehow been given to someone else. To make things worse, even after it was obvious that Verizon was responsible for the mistake, the company said the customer now had to pay an additional $50/month for its screw-up. [More]
When Your FiOS Backup Battery Goes Dead, It’s Probably Up To You To Replace It
By 5.10.13
If you have an Internet/phone/cable bundle, there’s a chance that your modem has a battery backup that would allow you to use the phone for several hours during a power outage. But not all Verizon FiOS customers know that it’s their responsibility to maintain that battery and replace it if necessary. [More]
Verizon FiOS Wants The Fees It Pays Tied To How Many People Actually Watch A Channel
By 3.18.13
Seems like ever since Cablevision sued Viacom over its process of bundling less popular channels in with the ones people actually want, things have heating up in the pay-TV world. But instead of suing anyone, Verizon says it’s working on an entirely new model of TV programming: It wants to pay fees to media companies for their TV channels depending on how many people actually watch them. [More]
Lost Your Verizon Remote? Order A New One With Your Remote
By 3.14.13
Reader Fred sent us this photo using our Tipster App, and we can imagine him scratching his head from here. “So to order a new remote to replace your lost or broken one,” he writes, “you have to use the remote!” [More]
How I Straightened Out A Verizon FiOS Mess With A Single E-Mail
By 3.6.13
Edwin wanted to stay with Verizon FiOS, but they didn’t want to stay with him as he moved to a new city. He tried, really, he did. Before packing it all in and giving up on Big Fiber, he tried what is a standard move to Consumerist users but a little more novel to most people. That is, of course, the executive e-mail carpet bomb. [More]
Time Warner Cable Lies To Me, Tells Me I Should Be Happy I’m Getting Half The Savings I Was Promised
By 2.15.13
The cable industry has two kinds of horrible people — Those who flat-out lie to customers in order to trick them into purchasing a package with hidden costs or conditions, and those who refuse to do anything about it when a customer calls shenanigans on that sort of deceit. [More]
Verizon FiOS Misplaces My Set-Top Box For 7 Weeks, Expects Me To Pay $350
By 2.12.13 — Updated: 2.13.13
When your cable provider makes a mistake and you can clearly show that this is the case, you’d expect that it would have the decency to not penalize you for its error. But that’s apparently not the case at Verizon, which expects Consumerist reader Steven to fork over $350 and hope he gets it back. [More]
This Verizon CSR Really Wants You To Know How Great A Customer You Are
By 12.21.12
For those consumers who expect to get a grumpy, unhelpful customer service rep, it’s always a nice surprise when the CSR in pleasant, professional and willing to work with you to resolve your issue. We don’t often hear cases of CSRs gushing about cooperative customers, but we’re not Kevin. [More]
Netflix Now Posting Monthly Rankings Of ISP Speeds
By 12.11.12
If, during the course of watching a 50-hour marathon of Burn Notice on Netflix, you find yourself occasionally annoyed by drops in resolution or — heaven forefend — buffering, it might be your Internet service provider. Well, now you can get a better idea as Netflix intends to post monthly rankings of speed on 21 major ISPs. [More]
Cutting Only Part Of The Cord Could End Up Costing You More (At First)
By 11.13.12
A growing number of people are ditching cable and going Internet-only for their video entertainment. But cutting that cable cord could actually end up costing more for some customers — at least for the first six months to a year. [More]
