Hey, remember earlier this year when Verizon said that it was thinking about expanding FiOS into Boston, a city that longs for fiber internet access? The problem with that plan is that it won’t necessarily mean fiber lines leading to every home. Instead, Verizon’s high-speed deployment in Boston is mostly going to be wireless, probably 5G under the FiOS brand. [More]
Millions of Time Warner Cable customers have now gone more than two weeks without knowing which attention-starved individuals got kicked out of the Big Brother house or if the people of Chester’s Mill ever got out from under the dome (Spoiler: Maybe). Many employees of CBS have been unable to watch the shows they air if they have TWC as their cable provider (which in NYC, Dallas, and L.A. is highly likely), so Verizon is trying to reach out to them and lure them over to FiOS. [More]
Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]
One day, a Verizon landline customer in New Jersey found that her phone was no longer working because the number she’d had for 35 years had somehow been given to someone else. To make things worse, even after it was obvious that Verizon was responsible for the mistake, the company said the customer now had to pay an additional $50/month for its screw-up. [More]
If you have an Internet/phone/cable bundle, there’s a chance that your modem has a battery backup that would allow you to use the phone for several hours during a power outage. But not all Verizon FiOS customers know that it’s their responsibility to maintain that battery and replace it if necessary. [More]
Seems like ever since Cablevision sued Viacom over its process of bundling less popular channels in with the ones people actually want, things have heating up in the pay-TV world. But instead of suing anyone, Verizon says it’s working on an entirely new model of TV programming: It wants to pay fees to media companies for their TV channels depending on how many people actually watch them.
Reader Fred sent us this photo using our Tipster App, and we can imagine him scratching his head from here. “So to order a new remote to replace your lost or broken one,” he writes, “you have to use the remote!”
Edwin wanted to stay with Verizon FiOS, but they didn’t want to stay with him as he moved to a new city. He tried, really, he did. Before packing it all in and giving up on Big Fiber, he tried what is a standard move to Consumerist users but a little more novel to most people. That is, of course, the executive e-mail carpet bomb.
Time Warner Cable Lies To Me, Tells Me I Should Be Happy I’m Getting Half The Savings I Was Promised
The cable industry has two kinds of horrible people — Those who flat-out lie to customers in order to trick them into purchasing a package with hidden costs or conditions, and those who refuse to do anything about it when a customer calls shenanigans on that sort of deceit. [More]
When your cable provider makes a mistake and you can clearly show that this is the case, you’d expect that it would have the decency to not penalize you for its error. But that’s apparently not the case at Verizon, which expects Consumerist reader Steven to fork over $350 and hope he gets it back. [More]
For those consumers who expect to get a grumpy, unhelpful customer service rep, it’s always a nice surprise when the CSR in pleasant, professional and willing to work with you to resolve your issue. We don’t often hear cases of CSRs gushing about cooperative customers, but we’re not Kevin. [More]
If, during the course of watching a 50-hour marathon of Burn Notice on Netflix, you find yourself occasionally annoyed by drops in resolution or — heaven forefend — buffering, it might be your Internet service provider. Well, now you can get a better idea as Netflix intends to post monthly rankings of speed on 21 major ISPs. [More]
A growing number of people are ditching cable and going Internet-only for their video entertainment. But cutting that cable cord could actually end up costing more for some customers — at least for the first six months to a year. [More]
After several months of being lied to by Verizon customer service about his bill, it looks like a customer finally got the company to realize its error and zero out his account — except for the $17.50 in fees that shouldn’t have been assessed in the first place, and which has the customer fending off a collections agency. [More]
The speed sounds great, but did you know Verizon also removes all your old copper phone lines when they install FiOS?