Alec Taback

NYC Says Verizon Defaulted On Its Agreement To Make FiOS Available Citywide

Ask just about anyone in New York City what they think of Time Warner Cable and you’ll probably hear swear words that aren’t anatomically possible. The city hoped to improve things by opening up the market to competition from Verizon FiOS in 2008, but more than a year after an audit called out FiOS for apparently failing to live up to its obligation, the city says Verizon has defaulted on its agreement, meaning the company could face legal action. [More]

flash.pro

Pay-TV Subscriptions Continue To Drop As Cord-Cutters Do Their Thing

It’s been clear for a few years now that our model of what “TV” actually means is changing. The rise of Netflix, joined later by Hulu and Amazon, made on-demand internet-based viewing a household standard. Then PlayStation Vue, Dish Sling, and other internet-based services and networks started coming online through 2015 and 2016, while cable bills kept climbing. And all that adds up to cord-cutting speeding up and running away with the industry.

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The 3 Big Things We’ve Learned About Your Cable Bill

The 3 Big Things We’ve Learned About Your Cable Bill

Over the last few months, we’ve reviewed cable and internet service bills for seven of the nation’s largest providers in an attempt to make sense of all those fees and charges. So what did we learn from these bills covering cable, satellite, and fiber customers from Connecticut to California? [More]

Verizon & ESPN Settle Lawsuit Over FiOS “Skinny Bundles”

Verizon & ESPN Settle Lawsuit Over FiOS “Skinny Bundles”

More than a year after Disney-owned ESPN sued Verizon FiOS for not including the expensive sports network in the core channels of its so-called “skinny bundles” — and three months after Verizon brought ESPN back into the fold (while also reducing the number of skinny bundle options available to FiOS subscribers), the two companies have made nice and settled their lawsuit. [More]

(Jeremy Schultz)

New York City Audit Calls Out Verizon For Failure To Build Out FiOS Network As Promised

Verizon is pretty much over this whole “FiOS” thing. They still support their existing networks, of course, but they’re pretty much done building out new ones. That, however, does not sit well with the city of New York, which is still waiting for Verizon to finish the city-wide build they promised to have done by last year.

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Verizon Knows More About What You Watch On FiOS Than You Do

Verizon Knows More About What You Watch On FiOS Than You Do

Verizon isn’t a cable company. Its FiOS product doesn’t spring from decades of guaranteed local monopolies, which means most FiOS customers can, if they get annoyed enough, jump ship to a competitor. But you leaving is bad news for Verizon. They want to keep their subscribers. And they have an enormous mountain of highly personalized data on hand to try to do it with.

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Verizon FiOS Sued Over No-ESPN-Included “Custom TV” Cable Packages

Verizon FiOS Sued Over No-ESPN-Included “Custom TV” Cable Packages

Just about every basic cable package in the U.S. includes ESPN whether you want it or not. This is because the popular sports network’s contract generally forbids pay-TV providers from putting ESPN on a separate sports tier. But Verizon FiOS recently introduced “Custom TV,” a programming package that doesn’t necessarily include ESPN, and now the telecom giant is being sued by the sports network for breach of contract. [More]

Disney Pulls Ads For Verizon’s ESPN-Less Cable Package

Disney Pulls Ads For Verizon’s ESPN-Less Cable Package

Earlier this week, Verizon FiOS began offering customers a new way to choose which cable channels they pay for, by allowing them to pay for a small base package of core channels and then pay to add on niche-targeted bundles of 10-17 channels each. This didn’t sit well with ESPN, the most expensive channel on just about everyone’s pay-TV lineup, and ESPN’s corporate overlords at Disney are reportedly refusing to air ads for FiOS’s new offering. [More]

(Robert Walker)

Verizon’s ESPN-Not-Included FiOS Base Package Violates Contract, Says Sports Network

Last week, Verizon announced a new way to purchase its FiOS pay-TV service: Pay as little as $55/month for a core package of basic channels and then add on niche-targeted bundles of 10-17 channels each for an additional charge. One of the biggest differences between this model and the standard basic/premiumc cable offerings is that ESPN — the most expensive basic cable channel — was not included in the core package. The folks at the Disney-owned sports network say Verizon may be not be allowed. [More]

Verizon FiOS To Offer More Flexible Channel Bundles

Verizon FiOS To Offer More Flexible Channel Bundles

While some still hold out hope for the pipe dream of a true a la carte pay-TV option where the customer only pays for the channels they want (but at a price that isn’t outrageous), pressure from new streaming services appears to be nudging at least one major cable provider to offer a more flexible plan to subscribers. [More]

Cablevision Sues Verizon, Claims “Fastest WiFi” Ads Are Misleading

Cablevision Sues Verizon, Claims “Fastest WiFi” Ads Are Misleading

Competing companies often call each other out for exaggerations in ads and other marketing sleight of hand, but Cablevision has decided to let the legal system settle its dispute with Verizon over claims of who has the “fastest WiFi available.” Meanwhile, Verizon says the lawsuit is a marketing ploy to sell Cablevision’s WiFi phone service. [More]

Netflix's ISP speed ranking for October, 2014.

Netflix-Verizon Connection Agreement Finally Pays Off: FiOS Users Seeing Fastest Streaming Speeds

Netflix and Verizon have done a lot of very public verbal poo-flinging at each other this year over the abysmal connection speeds FiOS customers have had when trying to stream video from Netflix. Last mongh, FiOS customers finally started to see some relief (and some smoothly playing TV). It looks like the paid interconnection agreement between the two, though, has finally led to some cooperation and is bearing fruit, as Verizon FiOS customers are now seeing faster average Netflix streaming speeds than from any other large ISP in the country.

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ISPs Are Mostly Delivering The Speeds They Advertise, Just Not Consistently

ISPs Are Mostly Delivering The Speeds They Advertise, Just Not Consistently

What does it mean when a cable company advertises “blazing fast Internet” or download speeds “up to 15 Mbps”? Does that mean all the time for everyone, or just an average? And how far from those “up to” speeds can an Internet service provider be before they have some explaining to do? [More]

Netflix Speeds On Verizon Do Not Improve Even After Agreeing To Pay Up

Netflix Speeds On Verizon Do Not Improve Even After Agreeing To Pay Up

When Netflix agreed to pay Comcast earlier this year for better access to the Comcast network, the streaming video service’s downstream speeds bounced back almost instantaneously and are now faster than they were a year ago. Netflix and Verizon announced a similar deal in late April, but the latest data shows no signs of improvement just yet. [More]

Data from Netflix's ISP rankings, comparing 12-month period from Feb 2014 to Feb 2014.

Netflix Streaming Speeds Getting Worse For Comcast and Verizon FiOS Customers

Do you have broadband internet? Do you like to watch streaming movies and TV on Netflix? If so, great news: your connection to Netflix is getting faster! Unless, of course, you happen to be one of the tens of millions of Americans who use Comcast or Verizon FiOS for internet access at home, in which case it’s completely the opposite.

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Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

UPDATE: A rep for Verizon has reached out to Consumerist to clarify that the $50 activation fee is only required for customers who order FiOS service offline and that this fee varies from market to market. Additionally, the $5/month router rental fee has not yet started. It will begin Feb. 16 in all markets except New York State. [More]

Verizon FiOS Tries To Win Over Blacked-Out CBS Employees

Verizon FiOS Tries To Win Over Blacked-Out CBS Employees

Millions of Time Warner Cable customers have now gone more than two weeks without knowing which attention-starved individuals got kicked out of the Big Brother house or if the people of Chester’s Mill ever got out from under the dome (Spoiler: Maybe). Many employees of CBS have been unable to watch the shows they air if they have TWC as their cable provider (which in NYC, Dallas, and L.A. is highly likely), so Verizon is trying to reach out to them and lure them over to FiOS. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]