As a Consumerist reader, Chris really should have known better. He tells Consumerist that he tried to change his US Airways flight reservation due to a change in his plans, but the quirks of scheduling meant that he would end up paying more money to take fewer flights. [More]
U.S. Airways
U.S. Airways' "Commitment To Excellence" Has Nothing To Do With Your Customer Service Problem
By 11.5.10
Many of us are continually finding ourselves trapped in Byzantine mazes of bad customer service, where we keep ending up in the same dead-ends with the same undesirable options. And if you dare question the company about its public declarations of quality service and the like, you’re likely to be told that such claims don’t apply to your situation. [More]
U.S. Airways Tells Man In Wheelchair He's Too Disabled To Be A Passenger
By 10.18.10
A man with cerebral palsy had recently boarded a U.S. Airways flight in West Palm Beach, FL, when he was approached by the plane’s flight crew and told he needed to vacate the aircraft. The reason? He is too disabled to fly. [More]
U.S. Airways Gives Employees Misinformation About 'Mad As Hell' Petition
By 10.4.10
In September, a combination of advocacy groups banded together to launch the Mad As Hell petition in an effort to alert regulators about consumers’ dissatisfaction with the trend of charging fees for just about everything that used to be included in the price of an airline ticket. But if you ask U.S. Airways, they’ll say it’s the people that they hint may be behind the petition who are really the greedy ones. [More]
US Airways: Sorry Your Sister Is Gravely Ill. $30 To Sit Together, Please.
By 9.24.10
Bernadette writes that when sister-in-law was gravely ill on the other side of the country, her husband booked an expensive last-minute flight to bring her back to the East Coast. He was alarmed to learn that U.S. Airways couldn’t guarantee that he and his sister would sit together on the flight from California to New Jersey…unless he paid an extra $15 “choice seating” fee on each ticket. It’s a relatively small amount of money, but the family found it heartless under the circumstances. [More]
US Airways Sold My "Choice Seat," Made Me Sit In Back Of Plane
By 7.30.10
Justin writes that he booked a flight on US Airways, and decided that his comfort was worth paying $15 extra for the privilege of having the seat of his choice, on an aisle at the front of the plane. When he went to check in, he learned that the same special seat had been sold to someone else. He warns Consumerist readers: don’t assume that you will actually get the seat assignment that you pay for. [More]
Airline Passengers Showered With In-Flight Maggots
By 7.1.10
A US Airways flight from Atlanta to Charlotte had to return to the airport gate on Monday evening after writhing maggots rained down on passengers in one row while the plane was taxiing. The source of the critters? A container of rotten meat that a passenger somehow brought on the plane and stashed in the overhead bin. [More]
Frequent Flier Miles Easier To Earn, Harder To Use
By 6.21.10
For anyone wanting to earn reward miles on their favorite airline, the options are many. Your credit and debit cards can earn miles, so can taking online surveys or taking part in experimental drug trials (okay, not that last one). But while it’s becoming increasingly easy to accrue miles, it’s becoming more difficult to actually cash them in. [More]
Is The Dominican Republic An International Destination? Airlines Disagree
By 6.19.10
American Airlines told Bill that he couldn’t acces their international lounge because his flight from the Dominican Republic to Houston, which required a passport and a customs form, didn’t count as an international flight. Bill’s wife had paid $300 to upgrade Bill’s ticket to first class expressly so he could access the lounge, and Bill wasn’t sure what part of “international” American didn’t seem to understand. Yet it turns out American might be right. [More]
U.S. Airways CEO Says His Company Is Happy Being Single
By 6.10.10
While merger and consolidation is the name of the game for many in the airline industry these days, the CEO of U.S. Airways says he’s happy with having dinner for one right now. [More]
U.S. Airways CEO On Tarmac Rule: "We Did This To Ourselves"
By 4.30.10
Speaking to the press earlier this week about the new FAA rule that fines airlines for every plane that stays on the tarmac for longer than three hours without returning to the gate to let the passengers off, U.S. Airways CEO Doug Parker expressed his disappointment with the regulation, but he also made it clear that the airline industry had no one to blame but itself. [More]
U.S. Airways Opts To Stay Single, Ends Merger Talks With United
By 4.22.10
Looks like you should return that toaster oven you were going to give U.S. Airways and United Airlines for their merger, because the two carriers have stopped talking to each other after four months of heavy flirting. [More]
Senator Schumer: 5 Airlines Commit To No Carry-On Fees
By 4.18.10
In the aftermath of Spirit Airlines’ announcement that they’ll be charging up to $45 for carry-on bags, five airlines have pledged that they won’t jump on the fee bandwagon. New York Sen. Charles Schumer said today that American, Delta Air Lines, United Airlines, US Airways and JetBlue have told him they won’t start charging for carry-ons. [More]
Worst Company In America Sweet 16: U.S. Airways Vs. PayPal
By 4.14.10
It’s a battle of the squeakers in this year’s last Sweet 16 match-up. In its first round duel with Delta, U.S. Airways won by a hairline margin of 75 votes. Meanwhile, in its war with LifeLock, perennial WCIA contender PayPal barely edged out the competition. Now the slates are clean for both companies to prove their lack of merit. [More]
US Airways, United Airlines Begin Merger Talks
By 4.8.10
In what is clearly an attempt to make it easier for us to think of stuff to write about for the Worst Company In America contest, the two remaining airlines, United and US Airways, have begun merger talks. [More]
U.S. Airways & Continental Get Head Start On Observing New Tarmac Delay Rules
By 4.6.10
Even though the new FAA rules regarding tarmac delays don’t kick in until April 29, both U.S. Airways and Continental say they have already begun observing the regulations. [More]
Worst Company In America: Delta VS US Airways
By 3.30.10
Delta merged with Northwest Airlines and has been having some trouble with little details like “landing in the state of Minnesota without missing it.” US Airways has a stinky plane that sends you to the hospital. [More]
Stink On U.S. Airways Plane Caused By Exhaust Fumes
By 3.18.10
Remember that funny-smelling U.S. Airways plane that sent passengers and crew to the hospital for the third time in less than three months? Well, the FAA thinks they know what was behind the most recent incident — exhaust fumes. [More]
