United Airlines seems to have apologized and agreed to help refund look into the $3000 Manesh’s parents had to pay extra after United’s ticketing system error lost Manesh parent’s tickets to Sri Lanka.
united
United Agrees To Right $3000 Wrong
By 1.8.07
United Airlines Flub Costs Parents $3000, Refunds Only $600
By 1.4.07
Manesh’s parents flew from NE to Sri Lanka, but at LAX, United Airlines (UAL) refused to honor their tickets, saying that had not “been approved, authorized and authenticated.” The family ended having to pay $2860 extra to complete their journey. Apparently, Sri Lankan Air Lines, a United code-share partner, could not find the reservation Manesh’s parents made.
United Airlines: Avoid Denver For Free
By 12.28.06
It looks like another snowstorm is going to hit the Rockies, and United Airlines is issuing a fee waiver for all passengers with travel plans to/from Denver through Dec. 30.
Elite Fliers Are Better Than You
By 12.27.06
The New York Times has an article today about the ways in which elite flying status is having a larger impact on the travel experience. Elite passengers are subject to fewer fees, get priority boarding, and enjoy privileges that regular passengers don’t. “United is testing a new check-in and boarding procedure at San Francisco International Airport that completely separates elites from other passengers. Frequent fliers are checked in, screened and boarded in their own lines. The new program, tentatively called Airport Premier Services, will be added at United’s hubs in Chicago and Washington in early 2007, and at an undetermined number of other airports later in the year.”
United Airlines Very Mean To Homeless Girl With Cat
By 12.27.06
United Airlines is a big meanypants, but we have to wonder, why didn’t she just pay the cat fee in advance?
Avoid Denver: United Airlines Waiving Fees
By 12.20.06
The above-pictured blizzard is hitting Denver right now, and if you’d like to avoid connecting through that airport on United, they’re waiving fees. Up to 3′ of snow is expected in Northern Colorado. Brrrr. Customers can check the status of their flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. —MEGHANN MARCO
Chicago Snow Storm; Rebook Flights Now With No Penalty
By 12.1.06
CBS2 Chicago is reporting that American and United, O’Hare’s biggest carriers, are urging people to rebook flights in and out of Chicago. “Because of the weather both American and United are allowing passengers to rebook their flights without penalty, and some have already taken advantage of that.
Southwest Raises Fares $10
By 11.27.06
Southwest Airlines raised fares as much as $10 each way over the Thanksgiving weekend. This will be the 5th price hike this year for the discount carrier. Southwest faces rising fuel and labor costs that are only going to get worse.
iPod Video to Play on Airline Seat-Back Displays
By 11.14.06
According to Reuters, “Airline passengers will soon be able to connect their iPods to in-flight entertainment systems and watch their favorite videos without fear of running out of battery power while traveling on any of six major carriers, iPod maker Apple Computer Inc. said on Tuesday.
Airlines Try $10+ Fare Hikes Again
By 11.6.06
The major airlines got their shit together and are attempting another price raise.
Reader Stumbles In Quest For United’s Executive Customer Support
By 8.2.06
Using tips gleaned from our posts on reaching executive customer support, reader Ben tried to rectify a muggled United voucher. When they were issued, the gate rep said they were valid for Canada. Months later when he tried to use them to fly to Toronto, the ticket agent said there was no way the voucher was good for destinations outside the US.
How Many Clicks Does It Take to Get To The Center of an Airplane?
By 7.7.06
Or, which airline has the least suckiest website? Jaunted, “The Pop Culture Travel Guide,” did a site scramble to find out.
UPDATE: Trifecta of Crappy Airplane Stories, +1
By 6.1.06
Here’s a first, Justin writes about one of the very same extreme flight delays that another reader wrote in about!
UPDATE: Trifecta of Crappy Airplane Stories
By 5.31.06
After going through a ringer of horror with three different airlines on Friday, Sebastien and his family retreated home to try again the next day. On Saturday, he and his brood were “selectees” earmarked for special detention by TSA at the security checkpoint. Later, he noticed his ticket had “SSSS” printed in the lower right-hand corner. His return ticket, where he had no special inspeciton, had no such S’s.
Trifecta of Crappy Airplane Stories
By 5.26.06
It’s the mother lode, one man’s tale of how his and his family’s Memorial Day weekend was ruined, in swift succession, by no less than three airlines.
Two Retarded Turtle Doves in a Pickle Tree
By 5.8.06
• Fourteen passengers arrested after moving from economy to first-class. The four hours on the blazing tarmac may have influenced their consumer disobedience.
