Vinay’s StubHub tickets to see Lady Gaga never arrived in his inbox, but StubHub insists that they delivered the goods and refuses to issue a refund. StubHub’s only communication with Vinay was a short confirmation email promising that the real tickets would arrive via SubHub’s e-LMS system. The tickets still hadn’t arrived the day of the concert, and armed with only a confirmation email in hand, Vinay was turned away from the venue.
ticket agents
AirTran Agent Screams, Curses At Travelers While Supervisor Looks On
By 8.25.08
Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple.
United Airlines Apologizes For Laughing At Traveler’s Plight
By 12.27.06
A reader received an apology and a $100 travel voucher in response to his complaint we cross-posted.
Reader Stumbles In Quest For United’s Executive Customer Support
By 8.2.06
Using tips gleaned from our posts on reaching executive customer support, reader Ben tried to rectify a muggled United voucher. When they were issued, the gate rep said they were valid for Canada. Months later when he tried to use them to fly to Toronto, the ticket agent said there was no way the voucher was good for destinations outside the US.
