Each year the Consumer Financial Protection Bureau supervisory examiners hold hundreds of companies accountable for violations of fair lending and debt collection rules. During the last half of 2014, those actions resulted in the return of $19.4 million to more than 92,000 consumers, according to a new report from the agency. [More]
unfair
Another Arbitration Firm Pulls Out Of Credit Card Arbitration
By 7.22.09
Just days after the National Arbitration Forum agreed to stop arbitrating consumer credit card disputes, the American Arbitration Association has decided to do the same. This is good, but passage of the Arbitration Fairness Act is still necessary.
Chase Cancels Your Credit Cards With No Notification
By 7.13.09
If you have any Chase credit cards, call to make sure they haven’t been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don’t be silly. Of course they are.
T-Mobile's Backdoor Exclusivity Prevents You From Using Old Phone With AT&T
By 7.9.09
Reader Greg accidentally ran his iPhone through the washing machine. Whoops. Luckily, he still had his old BlackBerry from his days with T-Mobile, so he swapped in his AT&T SIM card to the BlackBerry and fired it up. Unfortunately, his BlackBerry was still locked by T-Mobile, and they didn’t feel like helping a former customer.
Short Cab Ride Home, Bank Error Drive Woman Crazy, Poor
By 7.1.09
After a night out, Krystal did the responsible thing and took a cab home. As a reward she had her checking account raided and was stonewalled and condescended to by customer service reps from both Yellow Cab and Chase.
Health Insurance Kids Stick It To Special Needs Kids And Their Parents
By 7.1.09
An InjuryBoard blog shines a light on one of the more nefarious practices of the ugly health insurance industry — the tendency of insurance companies to deny needed treatment to kids with special needs:
Warning From My Dad: Beware The Minimum Payment Hike
By 6.29.09
My dad (not pictured) is one of those guys stuck on an endless credit card treadmill, pretty much maxed out to the hilt and able to cover monthly minimum payments but not much else.
Capital One Changes Everything But The Design On Customer's Card
By 5.21.09
We’re starting to think Capital One isn’t just hurting financially, but also throwing a temper tantrum about the new credit card legislation. Eric received notice that they’re converting his current fixed rate to a “promotional rate.” In January 2011 they’ll switch it over to an adjustable rate and hike it to 17.9% (it’s currently 9.9%). Erik has until July 28th to agree to the new terms or they’ll close the account on August 2nd, 2009.
"We Build In Middle Class Neighborhoods Because You Can't Afford To Fight Us"
By 4.29.09
Meet Michelle. We met Michelle at Arbitration Fairness Day and she told us about being forced into arbitration when she tried to get her poorly constructed home repaired. Now she’d like to share her story with you.
At Six Flags, You Have To Pay A Fee To Print Your Own Tickets
By 4.22.09
We know Six Flags is desperately trying to avoid bankruptcy, but that’s no reason to go all Ticketmaster on the people who want to have a good time at Magic Mountain in Los Angeles.
The Arbitration Fairness Act Is In The House
By 2.13.09
The Arbitration Fairness Act, which will ban binding mandatory arbitration clauses from consumer, employment, and franchise contracts, was reintroduced in the House yesterday.
