Another day, and yet another story of airline customers claiming they were treated poorly while traveling: This time it’s a New Jersey family who says they were kicked off a recent JetBlue flight after a mixup about where to stow a birthday cake. [More]
travel
Virgin Atlantic Apologizes To Woman Kicked Out Of Lounge Because Of Her Service Dog
By 5.12.17
The seemingly endless parade of airline apologies continues apace today, with Virgin Atlantic admitting one of its employees shouldn’t have told a disabled woman she couldn’t enter the airline’s airport lounge with her service dog. [More]
United Passenger Says She Was Forced To Pee In Cup; Airline Has Different Story
By 5.10.17
A passenger on a recent United/Mesa Airlines flight claims that the plane’s cabin crew refused to let her use the restroom, forcing her to urinate in a cup. However, the airline contends that staff never made this demand. [More]
Southwest Passengers Get Into Fistfight As Plane Taxis To Gate
By 5.10.17
If it’s a day of the week ending in “y,” odds are something disruptive has happened on a U.S. airline (or in the airport, as the case may be). Case in point, the recent fistfight that broke out between two passengers on a Southwest Airlines flight. And because we know you’re asking: Yes, someone did catch it on camera. [More]
In-Flight Electronics Ban Could Be Expanded To Include Flights From Europe
By 5.9.17
Transatlantic travel may soon require you to pack a few good books. The federal government may expand its limited ban on carry-on electronics to include some flights coming from airports in Europe. [More]
Move To This Italian Village, Get $2,200 (And Super Cheap Rent)
By 5.9.17
If you’ve ever had a few too many glasses of wine while watching Diane Lane live her best life in Under The Tuscan Sun and promised yourself you’d run away to a small Italian village if you ever had the opportunity, now is your chance. [More]
Fights Erupt At Airport After Spirit Airlines Cancels 9 Flights
By 5.9.17
There are heated situations, and then there’s the kind of chaos that has the police stepping in to break things up. Sheriff’s deputies had their hands full at Fort Lauderdale-Hollywood International Airport last night, where a slew of canceled Spirit Airlines flights had frustrated passengers ready to rumble with the airline. [More]
American Airlines Passenger Suing Over 14-Hour Flight With Obese Seatmates
By 5.5.17 — Updated: 5.8.17
No one likes to be scrunched while flying, but as airlines continue to cram as many seats on planes as they can, things can definitely get tight. An Australian man is suing over the close quarters on a flight from Sydney to Los Angeles, claiming he was forced into uncomfortable positions during the 14-hour flight. [More]
United Airlines Accidentally Sends Passenger To San Francisco Instead Of Paris
By 5.4.17
What was supposed to be a seven-hour flight turned into a 28-hour ordeal for a United Airlines passenger recently, after a passenger was able to board a plane to San Francisco instead of her intended destination, Paris. [More]
Family Says They Were Kicked Off Overbooked Delta Flight After Dispute Over Toddler’s Seat
By 5.4.17
A family of four flying from Hawaii to Los Angeles last week say they were forced to leave an overbooked Delta Air Lines flight after they refused to give up the seat their toddler son was sitting in — a seat his father had paid for — and put him on their laps instead. [More]
American Airlines Giving You Even Less Legroom On Its New Planes
By 5.3.17
You might have felt sorry for the airline industry when members of Congress literally asked why airlines “hate the American people.” After all, they’re just businesses trying to make a go of it, like the rest of us. Then you see that a major carrier has decided to give passengers even less legroom than they currently have. [More]
Pilot Involved In Altercation Returns To Work; Delta Says He Was Breaking Up Fight
By 5.1.17
A Delta Air Lines pilot who was shown on video in an apparent altercation with a passenger has returned to work after an investigation determined the pilot was actually attempting to break up a fight. [More]
People Who Paid Thousands For “Luxury” Music Festival Stuck In The Bahamas After Event Falls Apart
By 4.28.17
For some, an outdoor music festival means portable toilets, camping, and braving the elements in the name of a good time with good tunes. But for music lovers who shelled out anywhere from $1,500 to $200,000 for a ticket to a “luxury” festival experience in the Bahamas that promised famous faces and fancy food, they were expecting a much more lavish experience than what reality provided. [More]
Reality Check: Airlines Won’t Stop Overbooking (And You Won’t Get Rich Being Bumped)
By 4.28.17
Despite promises from United Airlines and Delta Air Lines to boost compensation for bumped passengers and Southwest Airline’s vow to do away with the practice altogether, you probably aren’t going to score $10,000 the next time you fly — and there’s still a chance your flight will be overbooked in the future. [More]
United Airlines Reaches Confidential Settlement With Forcibly Removed Passenger
By 4.27.17 — Updated: 5.10.17
United Airlines and Dr. David Dao — the paying passenger who was forcibly removed from his seat to make room for an airline employee — have reached a deal that preempts a potentially lengthy legal battle. Though what that settlement entails will likely remain a mystery. [More]
Southwest CEO Says Airline Will Stop Overbooking Flights
By 4.27.17
Overbooking is a common practice in the airline industry, where carriers generally prefer the possibility of paying out vouchers or refunds to bumped passengers over leaving the ground with empty seats that could have been filled. But after a recent United Airlines incident pushed overbooking into the spotlight, airlines are rethinking the practice. United and Delta have raised their maximum payouts to bumped passengers, and this morning Southwest CEO Gary Kelly said his airline will soon stop overbooking. [More]
United Airlines Investigating After Giant Rabbit Dies During Flight
By 4.26.17
If you have a soft spot in your heart for animals, you might want to pass on this one: United Airlines is investigating the death of a giant rabbit that had been stowed in the cargo hold of a flight from London to Chicago. [More]
