Overbooking is a common practice in the airline industry, where carriers generally prefer the possibility of paying out vouchers or refunds to bumped passengers over leaving the ground with empty seats that could have been filled. But after a recent United Airlines incident pushed overbooking into the spotlight, airlines are rethinking the practice. United and Delta have raised their maximum payouts to bumped passengers, and this morning Southwest CEO Gary Kelly said his airline will soon stop overbooking. [More]
