Last March, Toshiba recalled the lithium-ion battery packs used in approximately 91,000 laptops that were found to overheat, posing burn and fire hazards to consumers. Now, the company is expanding the safety initiative, recalling an additional 83,000 units. [More]
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Toshiba Recalls 91,000 Laptops Over Fire Hazard
By 3.31.16
What’s worse than sitting down with your laptop only to have the hot computer burn your legs? When that laptop catches on fire. And that’s why Toshiba is recalling the laptop battery packs used in 39 of its computer models.
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Toshiba Quits U.S. TV Market, Licenses Name To Taiwan’s Compal
By 1.30.15
Toshiba will be leaving the U.S. market for televisions, but you’ll still be able to buy a Toshiba TV later this year. Confused? Like other brands in the TV market, the company will license its name to Compal Electronics. TVs made by Compal will hit shelves starting in March. [More]
Toshiba Sends Contractor To My House To Break My TV Even More, Shrugs
By 3.11.13
Chad is getting surgery soon: a spinal fusion. He’d like to be able to lie around and stare at his TV while he recovers from the operation, but his TV isn’t working so well. Audio from the coaxial connection went fuzzy, and now doesn’t work at all. A technician came to repair the TV, which was under warranty, and just went ahead and drilled through the screen. Now Chad is stuck between the service company and Toshiba, and they just keep passing him back and forth. [More]
China Smacks Samsung & LG With $35 Million Fine For Fixing Prices Of LCD Panels
By 1.4.13
Price-fixin — it isn’t just for book publishers anymore (not that it ever really was unique to that industry, but you get the point): China fined Samsung and LG Displays a total of $35 million charging that the companies fixed the prices of LCD panels that were then sold to TV manufacturers. And if the TV makers are shelling out more for parts, guess who that raised price gets passed on to? Yup, all of us. [More]
You Only Have Until Dec. 6 To Claim Portion Of $1.1 Billion LCD Price-Fixing Settlement
By 11.16.12
In the late ’90s, when most of us had TVs that weighed more than a teenager and could only dream of having a thin, widescreen TV, several manufacturers were fixing prices on the LCD screens that were about to revolutionize the industry. More than a decade later, consumers have a chance to get money back from this international criminal conspiracy. [More]
Uh, My Laptop Screen Wasn't Broken Before I Sent It To Toshiba
By 8.15.12
William’s laptop wouldn’t boot. He went to Toshiba for help, since it was still under warranty, and they charged him for software help, since his warranty didn’t cover that. Fine. Only they wouldn’t refund him the $100 when the problem didn’t turn out to be software-related. He sent the machine in for a hardware repair, and Toshiba sort of did the opposite of that. He says that the screen was just fine when he sent it in. Toshiba says that it wasn’t, and that he should pay them $500 to repair it. [More]
Toshiba Thrive Tablet Cracks While Being Held: Sorry, That's Your Fault
By 5.8.12
Alex writes that his five-month-old Toshiba Thrive tablet cracked, sort of under its own weight. Is that possible? Maybe. Stranger things have happened to electronics. But everyone he’s talked to at Toshiba doesn’t think so, and they’re acting like it was accidental damage. [More]
Yes, Televisions Are Pretty Much Disposable Now
By 2.24.12
It seems like an ancient, lost world now, but there was once a time when people bought electronics or appliances, and when they broke down, they hired someone to repair the item and kept using it. This may not sound weird and obsolete to you or to me or to reader Donna. Toshiba, on the other hand, certainly thinks that it’s not worthwhile to repair the television that she paid $1,800 for in 2007. She doesn’t want anything for free, and is willing to pay for parts and repair. Only the needed part isn’t available from Toshiba, or from anyone. [More]
Toshiba Considers Using Your Laptop Mouse 'Abuse'
By 8.24.11
Even though his Toshiba laptop is less than a year old, Toshiba won’t repair the touchpad of Justin’s computer. He doesn’t think that he’s done anything out of the ordinary with the machine, but Toshiba insists that the button won’t work because of “accident, misuse, abuse, neglect, improper installation, or improper maintenance.” They’re happy to sell him an extended warranty that will cover the repair, though. [More]
Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On It
By 4.25.11
Chris was fixing his neighbor’s Toshiba laptop when he discovered that the hard drive was defective. Just like how he does at his job where he is a professional computer technician, he wrote “FAULTY X” on it to indicate it shouldn’t be used again. When he sent the computer, which was still under its 1-year warranty period, in to Toshiba, he was dismayed by the reply he got back. They refused to replace the hard drive because “the label was written/torn” and “Toshiba does not cover the cost for this type of damage.” Now they $417.58 for the repair. [More]
Glasses-Free 3D Fails To Wow At CES 2011
By 1.7.11
If glasses-free 3D is truly the future of TV, you wouldn’t know by the handful of companies that are showing off the technology at the Consumer Electronics Show in Las Vegas. [More]
Toshiba's Netbook Repair Runaround Is Demoralizing
By 9.23.10
One might think that the warranty repair of a netbook that failed after less than three weeks of use would be simple and painless. One would be wrong. Robert asks in his e-mail to Consumerist about Toshiba, “are all computer companies this crappy?” Yes, some of them, but it’s a sad day in America when customers buy a laptop and can expect to encounter the same hardware failures and general runaround that Robert writes that he experienced. [More]
Pair Arrested For Trying To Sell Blocks Of Wood, Paper Binders As Toshiba Laptops
By 8.1.10
If you were at the fair this week in Jackson, Mississippi and saw a bunch of Toshiba laptops that you thought looked awfully like blocks of wood and paper binders, well, you were right. Two men were arrested after trying to sell the blocks of wood—which were covered in bubble wrap and secured with duct tape and Toshiba labels—to an off-duty state trooper. [More]
Reach Toshiba Executive Customer Service
By 4.16.10
Your laptop is a craptop, the hold music won’t stop and the call center won’t talk, so you’re looking for a guy at the Toshiba top to get you back on top. Guy Lugo is that guy: [More]
Toshiba Is Holding My Computer Hostage For $140
By 2.25.10
Getting something fixed under warranty is rarely a pleasant task. It often takes longer than expected and occasionally lapses into bouts of back-and-forth finger-pointing between the manufacturer and the owner of the faulty product. Just ask Consumerist reader Art, who says that Toshiba has not only had his busted laptop for three months, but they’ve reneged on their promise to replace it and now want $140 for his troubles. [More]
CircuitCity.com Now Allows Returns From HP, IBM and Toshiba
By 6.3.09
CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.
Batteries From Dell, Toshiba, and HP Laptops Recalled
By 10.31.08
35,000 laptop batteries from laptops sold from 2004-2006 have been recalled for fire and burn hazards. There have been 17 fires and 2 burns associated with these batteries, so if you’ve got one, make sure you take care of this issue.
