Last year a group of unlikely allies came together to create the coalition called Stop Mega Comcast to, well, stop the creation of the Comcast-Time Warner Cable mega company. This year, a similar group of improbable allies have come together to oppose the latest big-cable merger between Time Warner Cable, Charter, and Bright House Networks. [More]
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Poll Sponsored By Charter Says Charter Is Great, More Charter Greater
By 1.20.16
Charter is still pushing very hard to get their pending three-way merger with Time Warner Cable and Bright House Networks approved by the FCC and Department of Justice. To that end, they’re happy to push any available evidence that they are not only great, but also working for the public interest. And what better way to gather that evidence than to sponsor their very own poll looking for it? [More]
Time Warner Cable Raising Rates In New York After State Okays Merger With Charter
By 1.18.16
Earlier this month, New York state regulators gave their blessing to the pending $55 billion merger of Time Warner Cable and Charter Communications. What better way for TWC to celebrate than by jacking up rates for current cable and Internet customers in the Empire State?. [More]
Time Warner Cable Integrates Robocall-Blocker Into Telephone Service
By 1.14.16
While traditional phone companies have been reluctant to integrate available call-blocking technology to help consumers avoid unwanted “robocalls,” some six million Time Warner Cable customers will now be able to turn on a free feature that can cut down on these telephonic annoyances. [More]
Time Warner Cable Warns 320,000 Customers Their Email & Passwords May Have Been Breached
By 1.7.16
Hundreds of thousands of Time Warner Cable customers received alerts this week telling them to change their email passwords after law enforcement officials notified TWC that hackers may have gotten their hands on this sensitive information.
[More]
Happy New Year: Dish, DirecTV/AT&T, Time Warner Cable All Raising Rates In January Because They Can
By 12.21.15
For a bunch of the big cable and satellite companies, it does indeed look like a very merry Christmas and a happy new year are on the horizon — but consumers can be forgiven for feeling a lot more grinchy about it. That’s because all the new nickels, dimes, and dollars that are going to line businesses’ big virtual pockets are coming directly from subscribers in the form of unasked-for price hikes. [More]
New Yorkers: Here’s How To Help Make Sure You Get The Internet Speed You Pay For
By 12.14.15
Back in October, New York Attorney General Eric Schneiderman sent letters to three of the state’s biggest broadband providers — Time Warner Cable, Cablevision, and Verizon — seeking information about the connection speeds they market to consumers and the speeds they actually deliver. Now, the state is asking for consumers’ help in seeing if these Internet service providers are being honest. [More]
Time Warner Cable Says It’s Resolved Outages That Kept Midwestern Customers From Shopping On Cyber Monday
By 12.1.15
The time has come — you’re off work, your computer is all fired up and ready to deliver those Cyber Monday online shopping deals… or at least, you thought it was, but it won’t connect to the internet. No deals for you. That’s the experience many Time Warner Cable customers had last night, with many in the Midwest reporting widespread outages. [More]
Time Warner Cable’s Cable-Free Cable Is Still Basically Cable, Just On A Roku
By 11.10.15
Reports dropped a couple of weeks ago that Time Warner Cable was planning to roll out a cable-free streaming option to bring in more TV subscribers. The company has now confirmed that they’re definitely doing that… but not in as flexible a way as consumers had hoped. [More]
Charter/Time Warner Cable Merger Plan Great For Everyone, According To Charter
By 11.3.15
A couple of weeks ago, the FCC collected everyone’s comments about why Charter should or should not be allowed to go through with buying Time Warner Cable and Bright House Networks in one massive merger. The next step in the process is for Charter to get to respond as to why they think the yea-sayers are right and the nay-sayers are wrong, and they submitted that response this week. [More]
Time Warner Cable Launching Pilot Program To Sell Cable-Free Cable To Cord-Cutters
By 10.29.15
As it has often been foretold, so it is coming to pass: another major cable company is planning to sell cable-free, internet-based cable to its cord-cutting customers, starting with a pilot program in New York City. [More]
State Attorney General Wants To Know If New Yorkers Are Actually Getting The Broadband They Pay For
By 10.26.15
It’s a pretty basic tenet of American commerce: if someone advertises something to you at a certain price, they actually have to provide you that thing at that price. Like, for example, a broadband internet connection: if a company like Verizon, Cablevision, or Time Warner Cable says it will give you a connection of a certain speed, it’s supposed to make good. But in one sate, the top legal office thinks the ISPs may not be making good on their claims, and wants to know what’s up. [More]
What Key Players Are Telling The FCC About The Charter / Time Warner Cable Merger
By 10.14.15
The three-way Charter/Time Warner Cable/Bright House merger hit one of its major milestones this week, as the first deadline for filing comments with the FCC has come and gone. As one might expect, consumer advocates and competing businesses are less than thrilled with the major merger plan. [More]
Broadcasters Ask FCC To Halt Merger Of Time Warner Cable & Charter
By 10.12.15
While Time Warner Cable’s current merger à trois with Charter and Bright House is getting significantly less attention than TWC’s recent failed fling with Comcast, but these nuptials aren’t without their detractors. [More]
Time Warner Cable Admits Its Customer Service Stinks. Pinky Swears To Do Better
By 10.5.15
Once again, a company is attempting the tactic of being honest about the public perception of its awfulness. This time, it’s Time Warner Cable, which really wants customers — most of whom have no other choice for broadband service — to believe it gives one little bit about their satisfaction. [More]
Comcast CFO Says Failure Of Time Warner Cable Merger Is “Blessing In Disguise”
By 9.1.15
Comcast spent a year and a half, and untold millions, pushing for regulators to approve its $45 billion acquisition of Time Warner Cable. And then, when regulators said they would try to block the deal, the mega-merger evaporated. You might expect Comcast executives would still be stewing about their failed attempt to take over most of the cable and broadband service for both New York and Los Angeles, but at least one C-level suit at the company is trying to put it behind him. [More]
Charter Wants To Follow FiOS Into Offering “Skinny Bundles” For Cable Customers
By 8.4.15
Last spring, Verizon FiOS rejiggered its pay-TV slate into so-called “skinny bundles,” where customers pay for a small core base of channels and then add on smaller, niche-targeted bundles of channels as they please. The change resulted in a very public spat Disney, but the folks at Charter think it’s a good enough idea to consider. [More]
