we’re bad at what we do

If your TWC tech makes this face, he's probably trying to hold in some gas.

Time Warner Cable Admits Its Customer Service Stinks. Pinky Swears To Do Better

Once again, a company is attempting the tactic of being honest about the public perception of its awfulness. This time, it’s Time Warner Cable, which really wants customers — most of whom have no other choice for broadband service — to believe it gives one little bit about their satisfaction. [More]