Time Warner Cable Says It’s Resolved Outages That Kept Midwestern Customers From Shopping On Cyber Monday

The time has come — you’re off work, your computer is all fired up and ready to deliver those Cyber Monday online shopping deals… or at least, you thought it was, but it won’t connect to the internet. No deals for you. That’s the experience many Time Warner Cable customers had last night, with many in the Midwest reporting widespread outages.

TWC says it’s resolved the disruptions that kept internet customers in Wisconsin, Ohio and Kentucky from taking advantage of Cyber Monday sales last night.

DownDetector.com noted outages affecting Green Bay, Milwaukee, Detroit, Cleveland, Columbus, Cincinnati, Louisville and Lexington (h/t USA Today). Customers on social media made the issue known:


TWC acknowledged the outages earlier in the evening, telling customers on Twitter that the company was working on the problem.

By later in the evening, a spokesperson said the issues had been resolved.

“[S]ome customers in Ohio, Wisconsin and Kentucky experienced intermittent Internet connection issues,” said a company spokesperson (via CNNMoney [warning: link has video that autoplays]). She added that the issue was resolved later on Monday night.

Time Warner customers weren’t the only ones having trouble on Cyber Monday: Target.com crashed yesterday morning, with shoppers reporting that they had trouble getting onto the site to shop throughout the day. A spokesperson for the company apologized for the inconvenience on Monday, “we appreciate their patience, and encourage them to try again in a few minutes by refreshing their browser.”

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