time warner cable

I live in Columbus Ohio, and have been a Road Runner subscriber for about 10 years. We also have digital phone from Time Warner (TW provides the RR service in Columbus.) Our digital phone service went out on Monday morning. We called from a cell phone, and they sent out a tech this morning to fix it. He did. At around 3PM, 4-5 hours after he left, the Internet and phone service both went out (The Internet had not gone out on Monday when the digital phone went out.) I unplug the modem, plug it back in; standard stuff. It still won’t assign me an IP. I call them from my cell phone, and they confirm that it is out from their end as well. The person tells me that I can continue plugging it in/out just to test it periodically. I do. When plugged it in at 4:30, however, I hear a crackling noise, and see smoke. My modem has fried. Smells like crap, freaks my 9 year old brother out