Bank customers weary of using ATMs for fear they’ve been compromised by ne’er-do-wells using skimmers to get their hands on card numbers have a new option. That is, if they bank with JPMorgan Chase, as the company is rolling out new cash machines that are not only cardless, but will let you take out money in a wider variety of denominations. [More]
tellers
Bank Of America Closing Some Drive-Up Windows In Response To Changing Consumer Banking Habits
By 1.9.15
If your next trip to the bank involved going to the drive-thru, you might find no one there to greet you. That could certainly be the case if you put your financial needs in the hands of Bank of America, which has plans to close some of its drive-thru windows this year. [More]
Wachovia Teller Refuses To Deposit Check Written In Two Ink Colors
By 9.2.09
“The best advice I can offer to those who wish to commit check fraud against Wachovia Bank,” writes Jim, “is to purchase a typewriter.” Although he’s been a customer of the bank for years and had a hefty balance that more than covered the deposit amount of his handwritten check, because the dollar amount was in black ink and the signature was in blue ink the teller said it might be fraudulent and refused to take it.
Bank Of America's Confusing Advice Shortchanges You On Savings Bonds
By 8.31.09
Daniel thought his government savings bonds would help pay his tuition, wasn’t sure whether they had matured after 15 years, and headed to his Bank of America branch to see if they had and cash them out. He said the bank gave him confusing advice that wound up in his cashing his bonds for less than full price. He writes:
Did Washington Mutual Just Give Me $500?!
By 7.11.09
Daniel filled out a Washington Mutual deposit slip listing several checks and $500 in cash, but “forgot” to hand over the cash. He normally isn’t a fan of “shady business,” but now that he has a bank statement crediting him for the $500 hiding in his wallet, he’s suddenly not sure what to do…
Wells Fargo Teller Explains The Ways Of The Desert To Customer
By 7.6.09
A misinformed bank teller at a Wells Fargo in Arizona was determined to explain how desert life worked to a woman who just wanted to buy some GPB (pounds sterling, aka British money).
Union Asks Bank Of America Customers To Ask Tellers To Ask CEO To Resign
By 1.28.09
The Service Employees International Union is running a campaign asking Bank of America customers to go into their local branch on Thursday and have a conversation with the teller about why their CEO, Ken Lewis, should be fired. One point that’s sure to rile up the tellers: their annual pay is less than what the CEO of one of Bank of America’s acquired companies spent on new drapes for his office.
Rude Service Costs Bank Of America Yet Another Customer
By 4.20.08
Jim over at Blueprint for Financial Prosperity closed his Bank of America account after a teller forced him to fill out a deposit slip. Jim doesn’t care for deposit slips, calling them “a wasted branch on a tree we’d otherwise like to keep around,” and likes tellers to double-check his math. Even though Jim yielded and started to fill out a slip, the teller tapped a reserve of rudeness that inspired him to close his account.
