A Verizon Wireless insider tells us that the best way to get white glove customer service treatment is to target the president for your Verizon region. Here’s how: [More]
telephony
Laser In On Your "Region President" To Get Verizon Wireless Executive Customer Service
By 4.15.10 — Updated: 1.9.14
AT&T Also Claims To Cover More Countries Than Exist
By 4.15.10
Competition is fierce in the mobile industry, so if your rival claims coverage in over 220 countries, you damn well better match him. Even if there’s only 192. “Our coverage goes up to 11…” (Thanks to Justin!) [More]
Facts Replaced By Asterisks In Sprint Chat Transcripts
By 4.7.10
Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it’s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript: [More]
Reach Verizon Wireless Executive Relations
By 4.2.10
For some reason, people just seem to like sending us phone numbers for Verizon Wireless Executive Relations these days. So here’s yet another number you can use if you have an impossible issue that regular customer service has not been able to solve: [More]
Reach Verizon Wireless Executive Relations
By 3.31.10
Here is another arrow in the quiver for your quest to resolve an impossible Verizon Wireless issue if normal avenues have failed, the a numba for a fella in Verizon Wireless Executive Relations: [More]
iPhone Won't Make Calls Or Send Texts? Try Disabling 3G
By 3.29.10
The wunderiPhone can be more like a shiny brick of strife, especially for urban dwellers who want to do futuristic activities like make and receive calls and text messages. That’s because all your fellow connectivity addicts have saturated AT&T’s network. I know people who have had to, on repeated occasions, on a clear night in Manhattan, resort to payphones because of this. But wait, there’s a solution! [More]
Reach Verizon Wireless Executive Customer Service
By 3.19.10
Got a Verizon complaint wireless complaint that’s not getting anywhere? Live in the Northeast? Monica is your gal. [More]
Get Consumerist On Mobile
By 3.1.10
Wanna get Consumerist on your phone? Easy-peasy, by default going to Consumerist.com in your cellphone browser takes you directly to the streamlined mobile version of the site, located at m.consumerist.com. [More]
Email Sprint's Lawyers
By 2.24.10
If for some reason you feel compelled to contact Sprint’s lawyers, here is their email address: office.general.counsel@sprint.com [More]
Verizon Didn't Know Difference Between $.002 and $.00002
By 2.23.10
Who’s in charge, the masters or the machines? You’ll be wondering the same thing after you listen to this iconic gem from The Consumerist archive, the infamous Verizon Can’t Do Math call, which we reposting because the original video got deleted and the posts were kind of scattered. In it, George recorded his attempts to get Verizon to explain why they said they would charge .002 cents/kbfor data roaming, and then billed him for .002 dollars/kb, a difference of about $76. Problem is, no one at Verizon can do math. [More]
Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007
By 2.19.10
Let’s step into a time machine and travel through the mists of chronos to an ancient yesteryear. It was a different era, Britney Spears shaved her head, Boris Yeltsin died, and people learned how to print images on toast from the comfort of their own workshops. Oh, and a lil’ thing called an iPhone came out. The year was 2007, and Verizon and Sprint were so scared that they issued these ridiculous sheets to their frontline reps with talking points for discouraging people from buying an iPhone: [More]
Took Matter Into Own Hands After RoboCaller Spoofed Cell
By 2.5.10
A scammy robocaller had spoofed Rodger’s phone number and angry recipients of the calls were calling him incessantly, but now it’s over. With AT&T’s help, he realized that the autodialer had spoofed his new work number, which was being forwarded to his cellphone. So he disabled the call forwarding, kept his cellphone number, and just had his new work number changed. Victory. [More]
RoboCaller Spoofed My Cell, Now Angry People Call Me Nonstop
By 2.3.10
Rodger is screwed. A telephonic bot is using his cellphone number as the caller ID as it spam calls thousands of people. It’s probably a scam, too, because the message it leaves tells people that if they’ve had their credit card canceled recently, to press “1” and then enter their credit card number. Rodger knows exactly the message that’s left because loads of these people are angrily calling back his cellphone.
UPDATE: Took Matter Into Own Hands After RoboCaller Spoofed Cell
Google Voice Does End Run Around Apple, Launches New Web App
By 1.26.10
Apple made it clear last year that Google Voice is not welcome on the App Store or your iPhone. “Fine,” said Google. “We’ll go through the browser!” Today the search engine revealed a new mobile web interface that uses some fancy HTML5 magic to provide voicemail, calling, and text message functionality. If you don’t already know, you can turn any page in Mobile Safari into an App icon on your home screen (click the “+” icon in Safari), meaning now you can have a legitimate Google Voice “app.” Below is a video tour. Update: There’s a down side to this: Cy writes in to let us know that this fancy new version actually breaks functionality for iPod Touch owners–the old web-based version let Touch owners make calls, but this one doesn’t. [More]
Check Your Phone Bill For Bogus Charges From OAN
By 1.20.10
Check your phone bills for the past few months for a bogus $14.95 charge (+$.46 tax) from “OAN Ideal Savings Now.” A message on our voicemail hotline tipped us off, and online complaints, like these 188, echo our reader’s grievance. It’s called cramming, and it’s illegal. [More]
AT&T Drops Tiger Woods
By 12.31.09
AT&T ended its sponsorship of Tiger Woods today. As a driving force for the ditch, company sources cited “increased fraudulent activity” inside his pants. [BBC] [More]
30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow
By 12.31.09
Starting tomorrow, Jan 1, 2010, you can cancel your Sprint cellphone contract without early termination fee. They are increasing monthly regulatory fees from $.20 to $.40. This constitutes what is known as a “materially adverse change of contract” and means you can break the contract without penalty. An official Sprint spokesperson officially confirmed this for us. A few things to know: [More]
