Verizon doesn’t know the difference between .002 cents and .002 dollars.
telephony
Man Sues Verizons And Wins
By 12.6.06
A customer successfully sued Verizon after they double-billed him, ruined his credit, lied about not receiving his letters, and refused to fix their mistake.
Unlock Your Cellphone Now
By 11.28.06
The US Copyright office killed cellphone crippleware companies locking your phone to their sepecific service last week. We heard about this but didn’t post anything, as we didn’t see anything actually compelling cellphone companies to let you enjoy the full use of your phone. full phone portability.
Lower Your AT&T Bill, Illinois
By 11.22.06
Illinois AT&T customers looking to save can now sign up for a new reduced plans.
Verizon Reveals New, Still Sucky, Early Termination Fee
By 11.20.06
The gory details on Verizon’s plans to prorate early termination fees emerged Friday.
T-Mobile Sued Over Early Termination Fees
By 11.15.06
Someone give this guy a medal, not just of the chocolate kind. — BEN POPKEN
Search and Destroy Hidden Phone Charges
By 11.10.06
Hidden, fraudulent, charges on your phone bill could end up costing you big over time. Inside, we’ve got a guide to spotting and rectifying this fee-skimming.
BREAKING: Cingular Shuts Off TDMA Service
By 11.6.06
Starting today, Cingular is shutting off TDMA cellphone service in Toledo.
Top 10 Reasons To Hate Cingular
By 11.3.06
Consumerist reader Cody has put together a list of the best reasons to not do business with Cingular.
Sprint Reps Continue Lying To Avoid Letting You Cancel
By 10.27.06
Sprint’s retention process has gotten almost as bad as AOL’s.
Hack Sprint For Dropped Call Credit
By 10.25.06
This sounds like a nifty HowTo on getting Sprint to give you a few extra bucks off your cellphone bill.
Record Phone Calls With Regular Ol’ Telephone
By 10.20.06
Here’s a way to record your customer service calls without using fancy future-tech.
The Consumer Ethicist: Stop The Telemarketers!
By 10.20.06
I have been getting a lot of calls from a number on my cell phone. I know its a telemarketer, so I don’t answer anymore. My cell phone number is on the “do not call” list, if that means anything… I guess not.
Call Centers Go Emo
By 10.18.06
A potential consumer benefit of recent spying on American ciitizens’ phone calls is the development of speech analytic software. Some corporate call centers are using the technology to improve customer service.
Audio: Sprint Waives Activation Fee If You Ask Nicely
By 10.18.06
Looks like there’s yet another charge Sprint lets its retail stores charge you that is totally unnecessary.
