As we noted yesterday, the average cellphone user is paying at least fifty cents to one dollar per minute because they’re only using 32% of their minutes. To make sure you’re on the plan with the best value, services like BillShrink and MyValidas can help you analyze your cellphone bill and see which plan you should switch to based on your actual minutes used.
telephony
By 2.23.09
../../../..//2009/02/23/i-think-i-figured-out/
I think I figured out why Sprint CEO is always walking around New York, looking in diners, and taking taxis. He’s looking for his lost customers. The black and white is because he’s sad.
My iPhone Got Jacked At Gunpoint – Help!
By 2.5.09
Reader Dan says he was walking home last night and got robbed at gunpoint, losing his iPhone, which he only got five days ago, in the process. He asks, “Any tips from you or readers? Can it be tracked using the onboard gps? This STINKS!”
Sprint Rebate Line Expedites Rebates
By 2.3.09
Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, “I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way.” (Photo: hyku)
Reader Saves $89.76 On Verizon Fees By Changing "Primary Area Of Use"
By 2.2.09
One of our readers was able to save $89.76/year in surcharges on his Verizon bill by changing his primary area of use to NJ from NY.
Robo Calls Die Fiery Death With Your Opt-Out
By 1.28.09
Asta la vista, robo callers! As of December, all pre-recorded sales calls need to have a way for consumers to opt-out of their mailing lists, either by pressing a button or saying something.No doubt this will happen at the end of the call. So the good news is that you have a way to get off their list. The bad news is…
Reach AT&T Landline Executive Customer Service
By 1.15.09
Here’s 2 numbers to reach escalate an AT&T residential problem that regular customer service can’t or won’t fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)
Update: Tmobile: Pay $25.65 To Talk To Us About How We Overcharged You For $25.65
By 1.13.09
So one of our readers posted that Tmobile complaint video (Tmobile: Pay $25.65 To Talk To Us About How We Overcharged You For $25.65) in the official Tmobile forums, where it was promptly deleted by the forum moderators because the video contains cursing. That’s not the special part, the special part is that the forum mod contacted the poster and admitted that what lundyncanada is experiencing is an error and they’re going to try to reach out to her and solve her problem. So for those of you who ragged on her for expressing her frustration and said that cursing doesn’t get you anywhere, you were wrong. Here’s Benny’s post and the messages the mod sent in reply:
The "New" AT&T Sucks The Same
By 1.9.09
Even a TV producer with 5 years experience in doing consumer complaint stories is powerless against AT&T’s incompetence. Anderson writes:
Get $90 Or $35 In The Sprint Early Termination Fee Settlement
By 1.9.09
A proposed settlement has been reached in the class action lawsuit against Sprint over early termination fees (ETF). It seems to basically apply to anyone who has had a time-based contact with Sprint that had an etf clause it i.e. most Sprint wireless customers. You get $90 if you were charged an ETF and can provide proof, and $35 if you didn’t cancel a contract for fear of getting charged an ETF. You can file at www.sprintetfsettlement.com, and get a more in-depth and explainer of the terms over at Top Class Actions.
Get Your Tmobile Employer Discount
By 1.6.09
Wanna save on your Tmobile bill? Ask your company’s partnership rep if they have an employer discount available. Then you can call Tmobile Corporate Migrations at 877-453-8824 and claim your discount. In fact, if you Google that number, you can find the names of a number of companies and organizations that give their members Tmobile discounts. Perhaps you belong to one of them. (Thanks to Romeo!) (Photo: Ed Yourdon)
By 12.29.08
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Academic and New York Times blogger Stanley Fish kicks off nominations for Worst Company in America 2009 with his account of frustrations—both consumer and grammatical—with AT&T.
Aliph Quickly Replaces Melted Jawbone
By 11.26.08
Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer:
Reach TracFone Executive Customer Service
By 11.21.08
TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don’t get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here’s a typical story from reader Susan, “I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. ” Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345.
Reader Saves $230 On Cable And Phone Bills By Rocking The Cancellation Threat
By 11.18.08
Here’s how Stephanie saved $230 on her cable and phone bills after following the tips in “3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills“
Threatening To Cancel Saves Man $65.52 On AT&T Phone Bill
By 11.6.08
Here’s how with a little patience, persistence and pricematching, reader Scott is saving $65.52 on his phone and internet service with AT&T:
