Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer:

As I was getting into my car to go to work a Fed Ex Express van pulled up behind me. It was my replacement Jawbone from Aliph. I definitely wasn’t expecting it to be overnighted to me.

I opened the box and inside with the brand new Jawbone was a hand written note from Lindsey Cromwell who is Richard’s executive assistant. Also include were 2 Jawbone car chargers and 2 sets of their new earbuds which was another unexpected surprise.

This was a great customer service experience!

Excellent. Horrible problem reported Monday night, no-questions replacement + personalized prizepack received Wednesday morning, going from Jawbone melting to jaw-droppingly good customer service. You just earned yourselves a place in the “Above and Beyond” hall of fame!

PREVIOUSLY: My Jawbone Melted

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