T-Mobile just doesn’t want to let its customers go. We’ve shared stories of customers whose survivors couldn’t get a line shut down after they died, and survivors asked to keep a phone line open so they could hear a loved one’s voice. This isn’t a problem unique to T-Mobile USA, apparently: a widow in Cardiff, Wales brought her late husband’s ashes to the store after they refused to close out her husband’s line. [More]
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T-Mobile CEO: Apple SIM That Should Let Users Switch Mobile Carriers Is Crippled By Mobile Carriers
By 10.27.14
Apple included a very consumer-friendly item in their new iPad Air 2: the Apple SIM. As designed, the Apple SIM lets iPad owners switch cellular carriers without going into phone stores or having to get any new parts. But in reality, mobile carriers are doing their best to prevent any actual real-world consumers from doing so. [More]
T-Mobile CEO “Sick And Tired” Of Takeover Talk
By 10.7.14
T-Mobile has long been considered a juicy, low-hanging magenta fruit that some bigger company could pick off and devour. But after years of being wooed by suitors from the Death Star, Japan, and France, T-Mobile CEO John Legere says it’s time to stop talking about his company being acquired by someone else. [More]
T-Mobile, Where Being #1 Means Being Newest Item On A List
By 9.22.14
Once again, T-Mobile is tooting its own horn, declaring a victory when there wasn’t even a fight to begin with. [More]
Study: Most Corporate “Best-Of” Awards Pretty Much As Meaningless As You Thought
By 9.18.14
We’ve all been there: some company you really hate runs an ad singing praises about all the awards they’ve gotten claiming they’re “number one!” in something. You frown at the TV, thinking, “Who the heck named them best of anything?” Now, a new study has found that the instinct to call shenanigans on those corporate awards is exactly right. Far from being meaningful recognitions of performance, those “awards” show exactly one thing: how much a company is willing to spend on marketing. [More]
The Only Way To Avoid Paying A Fee For iPhone Upgrade Is To Pay Full Price
By 9.12.14
Earlier this week, we looked at the various offers being thrown out by the four major wireless carriers in their attempts to attract people switching to the iPhone 6 or iPhone 6 Plus. What was left out of that discussion — and which seems to be catching a number of customers by surprise today — is that some of them must pay a fee to upgrade. [More]
Your Guide To The Major Carriers’ iPhone 6 Offers
By 9.10.14
Apple announced a couple of new phones yesterday, triggering a Pavlovian response in some consumers that can only be eased by the acquisition of one of these new phones. It also pits the four national wireless carriers against each other in a battle for Apple-hungry customers. [More]
Dish & T-Mobile Spotted Canoodling In Corner Of Merger Meat Market
By 9.8.14
Maybe Dish and T-Mobile are just friends who had a little too much to drink one night. Maybe they were commiserating how they were still single while each of their failed merger partners are making plans for a future of little satellite-equipped Death Stars. Regardless of how they got to this place, Dish and T-Mobile are apparently in those early, giddy, everything’s rosy days of thinking about getting their merger on. [More]
T-Mobile To Match Competitors’ Device Trade-In Offers
By 9.8.14
Yet another iPhone is on the way in time for the end-of-year shopping blitz. This means the major wireless companies will be stepping over each other offering to let you trade in your old phone and upgrade. T-Mobile, the little magenta company that could, is trying to get out in front of the competition by saying it will match their trade-in offers. [More]
FCC Fines T-Mobile $819,000 For Selling Phones That Don’t Work With Hearing Aids
By 8.28.14
Let’s point out something very, very obvious: within reason, everyone should have the right to communicate over the phone, even if they live with some form of hearing loss. For that reason, the Federal Communications Commission requires mobile phone carriers to sell a certain number of handsets that work with hearing aids. The agency says that T-Mobile failed to do this, and has fined them $819,000. [More]
Sprint Offers $60 Unlimited Data Plan That Won’t Interest Real Data Hogs
By 8.21.14
Earlier this week, Sprint’s new CEO Marcelo Claure tried to take a swing at its bigger and/or faster competition by announcing a shared data plan that gives you a ton of data… on a network that’s currently so slow you’ll never get to use it all. Now Claure and company are trying again, offering an unlimited data plan that’s cheaper than the competition but probably won’t win over savvy data devourers. [More]
Comcast Says that Mobile Data is Competitive, but it Costs $2k to Stream ‘Breaking Bad’ Over LTE
By 8.18.14
Comcast keeps on claiming that mobile broadband is real competition for wired home broadband. But for most users, it’s just plain not. Not only is the speed and reliability of mobile broadband still hugely variable depending on location and time of day, but also mobile data is still clearly not competitive on price. [More]
T-Mobile Emphasizes: They’re Probably Not Going To Throttle You
By 8.15.14
Imagine being part of a rarified group: your carrier’s top 20 gobblers of unlimited data. At T-Mobile, unlimited data is still a thing, and a recently leaked memo has customers panicking that using too much data will get them throttled. It won’t. [More]
T-Mobile Will Throttle Users Who “Misuse” Their Unlimited Data Plans
By 8.14.14
The Federal Communications Commission has told America’s wireless carriers that it’s fine if they want to drastically cut back the speed of data (or “throttle”) that their heaviest users have access to: they need to spell out to customers exactly what behaviors lead to throttling. T-Mobile has spelled this out quite clearly…in an internal memo for employees, not necessarily a clear guide for customers. [More]
Sprint Is Prepping To Start A Price War, But Will Competitors Take The Bet?
By 8.8.14
Earlier this week, Sprint abandoned months of planning for a takeover of T-Mobile and fired CEO Dan Hesse after seven years of failing to make the company competitive with Verizon or AT&T. Now Sprint’s Chairman says the new CEO is prepping to start a price war to win over customers, but is Sprint really in a position to pick that fight? [More]
T-Mobile, Where Second Place = “Undisputed” Champ
By 8.7.14
Yesterday, T-Mobile sent out a press release claiming that it is now the industry leader in prepaid wireless (we’ll get to that later). The statement from the magenta mobile provider also included the boast that T-Mobile “has maintained the undisputed title of America’s fastest nationwide 4G LTE network” and links to a recent test as evidence. Problem is, the results of that test don’t seem to back up T-Mobile’s horn-tooting. [More]
All Four National Wireless Companies Accused Of Breaking FCC Rules By Hiding Information About Data Throttling
By 8.7.14
Just over two weeks ago, the FCC not-so-gently reminded all four big wireless carriers that although true “net neutrality” might not apply to them, there are still rules about transparency and disclosures that they have to follow. At the time, FCC chairman Tom Wheeler said that companies had no excuse to think the FCC wasn’t watching them — and the FCC isn’t the only group putting wireless companies on notice over their lack of transparency. [More]
Will End Of Sprint’s Marriage To T-Mobile Make Things Easier For Comcast & TWC?
By 8.6.14
After months of will-they-won’t-they talks, this week Sprint finally gave up on trying to buy T-Mobile and wandered off to go try making money in other ways. But Sprint’s sad day could be good news for some other companies with mergers on their minds, it seems. [More]
