Our readers are so prepared for a bad outcome in their dealings with a company that they start venting their rage to us even as they simultaneously multitask listening to the meaningless verbal placations of their exotically-accented CSR. When suddenly, right before they hit send, they suddenly get a fair and considerate resolution, we — the collective Consumerist royal ‘we’ — can almost hear the dual wet pop of their eyeballs bugging from their sockets.
t-mobile
Sprint Charges Customer For Calling His Own Voicemail
By 8.8.06
Everyone in America can call Chris’s Sprint voicemail for free, except for Chris. He gets charged for it, and in fact, doing so made him go over his airtime minutes.
UPDATE: T-Mobile Hotspot: Wham, Bam, But No Thanks
By 7.22.06
On Wednesday, ZDnet blogger David Berlind posted a call of his attempts to extract a refund from T-Mobile hotspot but it’s not until today that he found complete satisfaction.
T-Mobile Hotspot: Wham, Bam, But No Thanks
By 7.19.06
Much like beer and hotdogs at the ballpark, airports take advantage of your momentary entrapment to bend you over for the privilege of wi-fi surfing. Against his better judgment, ZDnet’s David Berlind tried to use the airport’s T-Mobile hotspot and access some important and time-sensitive documents from his office. T-Mobile was more than happy to give him a high signal as he completed the transaction, only for the wifi to completely cut out after they charged his credit card. David recorded his call trying to wrest his dollars back from T-Mobile, listen below.
Ask The Consumerists: Defeat T-Mobile’s Fascist Billing Unlogic?
By 7.6.06
A seasoned traveler and journalist, Mike knows how to juggle his cellphones and avoid usurious charges while abroad. Before he leaves for international locales, he records a message on his phone instructing people to only call him on a second, pay-as-you-go mobile. Somehow he still ends up getting dinged.
Catherine Zeta Crab Walk
By 6.22.06
Not just her train tunnel gaze or air of casual refinement, but Catherine Zeta Jones has certain je ne sais quois captivating us towards her ouevre, most recently her dramatic turn as spokesmodel for T-Mobile.
T-Mobile Hopes You Forget Your Security Deposit
By 6.22.06
Shh, no one must know we have their deposits…
Sidekick Return From Thief, After Mass Internet Shaming
By 6.21.06
All it took was the force of thousands of people around the world shaming them, and a trip to the police station, but a girl has finally been reunited with her stolen Sidekick.
T-Mobile Rep Parries Consumerist Complaint
By 5.31.06
Back in February, we ran Sam C’s complaint about a T-Mobile price increase for text messages, raising it from five cents to ten cents per message. On the page detailing the change a footnote remarked how long the “discounted” price would remain in effect. Our complainant compared it to the novel 1984, wherein, “Winston notes that people had demonstrated to thank Big Brother because their chocolate ration had been increased to 20 grams. (when it had actually be reduced to 20 from 30).”
T-Mobile Juggles Lies For Sales
By 5.10.06
Mat has a sad story. He’s a gentleman variety show performer (pictured) who travels throughout Europe during the summer and wanted a good way to stay in contact with his wife.
Acquiesce to the Zombie Debt Collectors
By 5.9.06
Chris writes in a self-described rant about how a debt collection agency is constantly auto-dialing him on his cellphone. He called T-Mobile to see if there’s any, “selective call blocking, smoke signals, or death threats” he could deploy to stop the number from harassing him. Short answer: nope. Catherine Zeta Jones is powerless against zombies.
Mobile With a Capital T And That Spells Trouble
By 5.4.06
My T-Mobile horror story is actually related to our business account. I work for a relatively small telecom company (we don’t do wireless) and for about a year my job here was to dispute any errors in billing with our vendors (sad that that’s a full time job).
