Chris had to go to Japan recently to help out with his deathly ill grandmother. He brought his new Verizon iPhone4 with him. While he was there, Verizon pushed a series of updates to his phone, and that racked up over $600 in global roaming charges. When he called customer service, they told him the charges were valid and nothing could be done. He couldn’t even get retroactively added to an international plan as Verizon says they don’t have one anymore that covers Asia/Japan. [More]
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The $7,865.84 Verizon Bill
By 4.21.10
Yowza! David’s eyes popped out his head when he saw his $7,865.84 bill from Verizon. [More]
Verizon Snatches Away Divorced Man's Unlimited Broadband Plan
By 10.13.09
They say that for people going through a divorce it can feel like you’re losing half of yourself. As if it that wasn’t bad enough, Verizon Wireless has taken away William’s unlimited broadband plan on the account he used to share with his wife.
"It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"
By 10.31.08
Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He’s escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We’d ordinarily suggest he cancel and use another company — but he’s locked into Verizon by his homeowner’s association. Even if he doesn’t use it (and currently, since it’s not working, he’s not using it) he has to pay for it.
Verizon Changes "Free LCD TV " Promotion To "Free Digital Camcorder" Promotion
By 3.7.08
As a followup to the people who complained about not getting their free TV from the FiOS triple play promotion, I saw that they changed their commercials. Instead of advertising a free Sharp 19-inch LCD HDTV, they’re now saying that you’ll get a free digital camcorder when you order your triple-play bundle. They must really be having problem fulfilling those orders. According to sometimes broken Verizon PolicyBlog, every one who qualified for a TV will get one, you just have to have patience and give Verizon a break; their TV-giving division just isn’t as advanced as their money-taking division.
Verizon Responds To Angry Customers Who Have Not Received Their Free LCD TVs
By 3.6.08
Verizon has posted a Q&A that tries to address some of the concerns their customers were having over an LCD TV promotion that’s gone awry.
Verizon FiOS "Free LCD TV" Promotion Resulting In A Lot Of Angry Customers
By 3.3.08
Reader Mary says that she ordered Verizon FiOS during the “free LCD TV” promotion they were running, but she still hasn’t received the letter she needs in order to start the rebate process.
When Someone With Your 15 Year Old Disconnected Phone Number Orders FiOS, You Get The Bill
By 2.15.08
Reader Joan once had a phone number. 15 years ago, she disconnected it. Now she’s being charged for someone else’s FiOS and she’s not happy about it. For the past 6 months she has called Verizon to ask that the error be fixed and each month she’s been told that the stranger’s FiOS has been removed from her bill and that she’ll be credited for the error. It hasn’t actually happened yet.
UPDATE: Make That 3 Months And 3 Techs Later And Your Verizon FiOS Might Get Installed
By 12.5.07
When I pulled into my apartment complex last night I remember that I had a package waiting for me at my office. I passed a guy in a red coat who was exiting the office and didn’t think anything of it. I got my package (a great little xmas tree my mother sent my gf and I) and walked over to my building to see the man in the red coat standing at the door to the building. I approached and asked him if he needed to be let in and he said “Yeah, I can’t figure out how to call apartment 211 on this thing. I’m with Verizon, I need to fix her fiber line.”
Two Techs and Two Months Later, Your FiOS Still Isn't Installed
By 12.4.07
One day after work I pull into my apartment complex and notice that there are quite a few Verizon trucks and vans parked outside of our apartment office accompanied with “SIGN UP FOR FiOS TODAY” signs plastered just about everywhere you can see. At first I shrugged this off because I am not, and have never been, a fan of Verizon. Then my girlfriend gets home and suggests we at least check it out. So we go over to the little reception they are having and talked to a nice girl about the speeds of their FiOS internet (which is what I was interested in) and the HD TV (what my girlfriend was interested in).
Appeal Rejected, Vonage Must Pay $117 .5 Million To Verizon
By 11.16.07
Vonage’s appeal was rejected by a U.S. appeals court, and so troubled VOIP provider Vonage will have to pay $117.5 million to Verizon as punishment for infringing their patents. In addition, Vonage will be required to donate 2.5 million to charity. Ouch, ouch, ouch.
Verizon To Pay $1 Million To Customers After Falsely Advertising Data Plans As "Unlimited"
By 10.23.07
According to NY Attorney General Andrew Cuomo, Verizon Wireless has agreed to reimburse $1 million to customers for wrongful account termination after falsely advertising their wireless plans as “unlimited,” when in fact the company sets limits and terminates the accounts of heavy users.
Verizon Harasses You For 3 Months To Switch To FiOS, Then Never Shows Up To Install It
By 10.16.07
Earl says that Verizon harassed him for 3 months trying to get his business to switch their phone service to FiOS. When he finally agreed, Verizon never showed up to install it. And then they cut his phone service off completely.
Verizon Fighting To Offer Less Timely Customer Service To The Citizens Of Virginia
By 9.29.07
The SCC’s communications division has recommended that Verizon Virginia and Verizon South pay a related fine of $17.5 million — an estimate of the sum Verizon saved by not responding quickly to customer complaints of “land line” phone outages.
Verizon Installs FiOS, Won't Tell You Your Account Number, Keep Charging An Unauthorized Credit Card
By 9.7.07
Dan ordered Verizon FiOS and used a credit card to pay for the installation. He told the CSR specifically he didn’t want his monthly bill to be debited from this credit card. Guess what Verizon is doing?
Verizon Asks Virginia Not To Hold It To High Standards
By 8.27.07
According to Verizon, being held to a high standard is unfair.
Verizon will get a chance at the end of September to argue to Virginia state regulators that the state’s dominant phone company should be held to a lower standard for restoring lost phone service.
