Elliot has been to heck and back with Verizon. His Samsung Rogue refused to charge, so he got them to replace it with a refurbished one. The “new” phone began randomly shutting off by itself. Elliot got Verizon to give him a full replacement, but they mailed it to his old address. After more shipping woes, he finally got a working phone. Then his bill arrives, about $1,000 higher than it’s supposed to be. [More]
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Verizon Installs FiOS, Won't Tell You Your Account Number, Keep Charging An Unauthorized Credit Card
By 9.7.07
Dan ordered Verizon FiOS and used a credit card to pay for the installation. He told the CSR specifically he didn’t want his monthly bill to be debited from this credit card. Guess what Verizon is doing?
Verizon Asks Virginia Not To Hold It To High Standards
By 8.27.07
According to Verizon, being held to a high standard is unfair.
Verizon will get a chance at the end of September to argue to Virginia state regulators that the state’s dominant phone company should be held to a lower standard for restoring lost phone service.
Verizon: There Was No Fire. Fire Department: Yes, There Was A Fire.
By 8.14.07
We’re feeling philosophical this morning after being confronted with two very different accounts of what went on at a small house on Pine Grove Street in Needham, Mass. Was there a fire? Was there not a fire? What is the definition of fire, anyway?
Over 300 Complaints: Maryland Public Service Commission Goes After Verizon
By 8.9.07
Verizon has violated Maryland state regulations by missing more than 20% of its scheduled appointments in 5 of the first 6 months of 2007, according to the Baltimore Sun.
