Last week, Samsung announced that it will soon push out a software update for the Galaxy Note 7 that will have the effect of rendering the recalled device useless. At the time, Verizon pushed back, saying it would not forward this update on to Note 7 users on its wireless network. The telecom giant has since agreed to allow the phone-bricking update to go through, but not until January. [More]
samsung galaxy note 7
The Inside Story Of How Samsung Botched The Galaxy Note 7 Recall
By 10.24.16
One important decision by Samsung executives turned the Galaxy Note 7 from a big but manageable product defect to a brand-destroying disaster. Reports from all over the world were coming in of Galaxy Note 7 fires, along with pressure from mobile carriers and from customers to do something about it. Yet the company didn’t know exactly what was causing the batteries to explode. [More]
Galaxy Note 7 Owners Unhappy With Samsung’s Handling Of Global Recall
By 10.20.16
One of the early victims of an exploding Samsung Galaxy Note 7 said that the company offered to cover his expenses, including damage to the hotel room he was staying in at the time his phone caught fire. Now that the phone has been officially recalled and Samsung is in crisis, customers report that Samsung hasn’t handled customers whose phones have actually caught fire very well. [More]
