CVS underfilled Shannon’s prescription and then treated her like a junkie when she complained. According to her email, after Shannon picked up her regular monthly batch of 60 Kolonopin pills, an anticonvulsant, she realized CVS only gave her 30. She called CVS and they insisted they gave her 60 pills. Shannon encouraged them to check their inventory, which CVS said was impossible. Shannon then asked them to fill one of the refills for the script. CVS told her that insurance wouldn’t cover more than 60 pills in 30 days. Shannon said that was fine, seeing as it’s dangerous to suddenly stop taking the drug, she would pay out of pocket. CVS then told her they would not do the refill “under any circumstances” and they would note her record for “drug-seeking behavior…”
rude
Walmart Calls You An Idiot, Tells You To Shut Up And Never Come Back
Greetings from Austin, Consumerist. I thought y’all might like to hear tale of a visit to a local Walmart (store 1185, for those keeping track).
../../../..//2008/03/24/a-group-of-seven-advertising/
A group of seven advertising companies successfully txt spammed half of China. [Forbes]
Stranded After AirTran Never Bothered To Announce The Flight
Reader Thomas was waiting for his delayed AirTran flight…. and waiting… and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers.
Walmart Apologizes For Making Fun Of A Muslim Woman Wearing A Veil
“Please don’t stick me up,” a cashier told the shopper on Feb. 2, according to the Nevada chapter of the Council on American-Islamic Relations.
This WaMu Confirmation Number Has A Potty Mouth
There is a ghost in the machine. Kill it. Skynet. Help. It’s learning at a geometric rate.
Poland Springs Demonstrates A Method For Making Loyal Customers Hate You
New reader Lynne (Hi, Lynne!) shares with us a letter that she recently sent to Poland Springs after they refused to stop delivering and billing her for water she did not want. Originally, she simply wanted to place her account on hold while she moved to a new home. Poland Springs complete inability to follow her simple requests turned a loyal customer into a former one.
Wachovia Doesn't Give You Your Money, Then Yells At You
Reader G writes:
On Saturday 3/8/08 at approximately 4pm I went to a drive-up ATM at the Wachovia Bank branch located at 951 South George Mason Drive, Arlington, VA 22204. I put my card in and asked to withdraw $80. The machine was acting normally until it was supposed to dispense the money.
JC Penney: Excuse Me Sir, "The Big & Tall Section Is Over There…"
Yesterday I was shopping at JCPenny in Cary, North Carolina. Was browsing through some of the racks, picking up some new outfits for work, when an employee approached me to ask if I needed any help. I told him no thanks, and then he said to me “Well, the Big and Tall section is over there” and points me to a different part of the store…
Hey Apple: Women Buy Computers Too!
Reader Anjela writes in wondering if a certain employee of the Apple store has has a rare disorder that makes women invisible to him. That might explain why the employee spent the entire AirBook shopping excursion talking to her husband instead of Anjela—the actual customer.
Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case
We read a lot of stories about companies doing boneheaded things but rarely do we read anything like what reader Nathanial sent in.
Australian TV Investigates, Uncovers Pattern Of Abuse At "Rude Feedback" Restaurant
Apparently, the email has caused such an outpouring of similar customer service stories that the restaurant is actually closed.
Home Depot Also Enjoys Printing Dirty Words On Receipts
Oh look, Americans also enjoy putting shocking phrases on receipts. Yesterday’s UK restaurant surprise reminded one of our interns of a receipt sent in a few weeks ago from Brad in California: “got this receipt from home depot today…. look closely just below the total and you will see something surprising…. lol.” Probably NSFW, unless you work at Home Depot or Joe Delucci’s Italian Restaurant.
Panera Bread Employees Now Offer Nutritional Advice, Insults Instead Of Soup
First it was breast reduction advice, now it’s weight management tips, this time from a rude Panera Bread employee who didn’t like being confronted by an angry customer. Here’s what happened to Jeff’s wife when she tried to buy some chicken noodle soup the other day:
Bra Seller Tells Customer To Get A Breast Reduction
If there’s one thing this writer has learned over the years, it’s to never tell a woman to get breast reduction surgery. It’s rude, insulting, and can quite possibly get you kneed in the groin, slapped, pushed into a train, cut out of the will, and so on. But apparently the salesperson at Penningtons—sort of a Canadian Lane Bryant—didn’t get that memo. “North of 49” writes:
I’m a woman of “ample girth” but still have a figure. At 226lbs, I have a 38J cup. We’re getting married on leap day and I have had issues with bra shopping before. So I went to “Penningtons,” an above average store that should have had bras in my size. They didn’t.
I'm Sorry, But We Didn't Order The "Suck My Dick Fuck Face."
The BBC is reporting that a restaurant owner has apologized to some customers who received the above-pictured bill.
Dish Network Telemarketer Tells You To Shut Up
Here’s a new sales tactic from Dish Network. When they interrupt your dinner to sell you satellite TV, and you politely decline, they will win you over by telling you to shut up.
Comcast Recommends That You Switch To Verizon, Then Apologizes
Reader Brian sent us this transcript of a conversation that he had with a Comcast rep. He was considering switching to Verizon and was wondering if Comcast could come up with any reason why he should stay. They couldn’t. In fact, Comcast’s CSR “Mike” said: “my advice is to go ahead and switch, and if you find Comacst provides a fast and more reliable service we will welcome you back.”
