My Walmart Broke Away From Corporate Policy By Refusing My Receiptless Exchange

My Walmart Broke Away From Corporate Policy By Refusing My Receiptless Exchange

D says he bought some clippers from Walmart, then turned around and decided to take them back and exchange them for something of higher quality. Management turned him down because he had no receipt, despite the fact that the move apparently broke away from Walmart policy. [More]

Macy's Does Accept Cash Returns With Receipt

Macy's Does Accept Cash Returns With Receipt

Reader Brian e-mailed with a tip — verified with a call to a Tucson location — that Macy’s does accept cash refunds with receipts, contradicting what Sandy told us — that employees told her the department store doesn’t give cash for returns under any circumstances. [More]

I Got Something From Macy's And Couldn't Get A Cash Refund

I Got Something From Macy's And Couldn't Get A Cash Refund

UPDATE: Macy’s does accept cash refunds with a receipt, according to a CSR at a Tucson location. [More]

Best Of Return Policies, Worst Of Return Polices

Best Of Return Policies, Worst Of Return Polices

To aid you in your post-Christmas return-a-thon, WalletPop has put together a capsule list of the best and worst return policies. [More]

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]

NewEgg Told Me My HDTV Isn't Broken Enough To Return

NewEgg Told Me My HDTV Isn't Broken Enough To Return

Israel says he ordered an HDTV from Newegg and wanted to return it once he discovered it had three dead pixels. In an online chat, a CSR told him the company wouldn’t replace the TV unless there were eight or more dead pixels. [More]

Target's New Return Policy Might Be Better: We're Not Sure

Target's New Return Policy Might Be Better: We're Not Sure

Target recently changed their return policy. It’s more consumer-friendly. We think. What we can tell you for sure is that it’s more confusing.

Costco's Return Policy In Action

Costco's Return Policy In Action

This weekend Costco really justified its annual membership fee to me with its amazing return policy. Eight weeks ago my wife bought two four-packs of printer cartridges that cost $146. She didn’t realize they weren’t the type of cartridges for our printer before she’d not only opened the plastic clamshell prison in which they were encased, but a cartridge from each package.

Retail Return Databases: Fraud Deterrent Or Privacy Nightmare?

Retail Return Databases: Fraud Deterrent Or Privacy Nightmare?

No shopper wants higher prices because of excessive return fraud, but many people aren’t comfortable having their driver’s license scanned when making a return at the store, either. We’ve covered the reasons for this before, but Retail Customer Experience took a closer look.

CircuitCity.com Now Allows Returns From HP, IBM and Toshiba

CircuitCity.com Now Allows Returns From HP, IBM and Toshiba

CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.

CircuitCity.com Reborn As… Circuit City!

CircuitCity.com Reborn As… Circuit City!

CircuitCity.com is back, and it looks eerily familiar. The zombie website is now controlled by Systemax, the same folks who own Tiger Direct. Though the new site may look similar to the old, no doubt part of Systemax’s goal to keep alive a “proud brand that America has grown to count on,” it isn’t nearly as consumer-friendly as we would like…

HealthyBack Forces Free Pillows On Customer, Then Charges Him $120

HealthyBack Forces Free Pillows On Customer, Then Charges Him $120

Tony bought a Tempur-Pedic mattress from healthyback.com last December, and they sent him two pillows as a “free gift.” Tony didn’t want the pillows, but HealthyBack refused to take them back, and assured him they were part of a promotion.

No More Free Online Returns From Gap, Old Navy, Banana Republic, Atheleta

No More Free Online Returns From Gap, Old Navy, Banana Republic, Atheleta

Reader Joe sent us a tip that Gap, Old Navy, Banana Republic, and Atheleta have changed their online return policy. “They now deduct 6$ from the return refund, no questions asked… ” he wrote. Well, that’s not exactly it. Here’s the official word from Gap Inc.

Walmart Violates Company Policy, Pretends Not To Accept Bike Returns

Walmart Violates Company Policy, Pretends Not To Accept Bike Returns

The Walmart in Norman, Oklahoma refused to accept bike returns until a district manager, acting on a reader tip, reminded the store that they were violating company policy. Reader Keia tried to return the “shoddily constructed,” “dangerous piece of garbage” for a bike that Walmart sold him, but an employee, backed by the store manager, explained that since Walmart could repair the bike, their return policy didn’t apply. That didn’t sound right, so Keia went over their heads…

Guitar Center Ships Broken Guitar From Another Store's Inventory, Says Too Bad, Now It's Yours

Guitar Center Ships Broken Guitar From Another Store's Inventory, Says Too Bad, Now It's Yours

Did you know Guitar Center, Musician’s Friend, and “a few other online music retailers” all share the same centralized distribution center? That’s the explanation a Musician’s Friend CSR gave Mitch when he tried to solve the mystery of the dented, twisted-neck, not-even-from-the-right-store Fender Telecaster. It looks like Guitar Center shipped him another company’s returned item. That’s bad enough, but now Guitar Center says they won’t make good on his order because it’s beyond the 30 day return period. Hey, Guitar Center: What return period? Mitch never got the product he ordered in the first place.
Update: Musician’s Friend has responded with an apology.

When Fighting Back Goes Wrong, and When The Wrong Fight Back

When Fighting Back Goes Wrong, and When The Wrong Fight Back

I always love to see a fellow Consumer fight back against large corporations. However, when that consumer is trying to return stolen goods – stolen from me, that is – it’s harder to get excited.

Every Christmas Target Execs Fight Over Auto-Printing Guest Receipts

Every Christmas Target Execs Fight Over Auto-Printing Guest Receipts

Regarding this story, turns out, every year at this time, Target has an internal clash of the titans over whether or not to automatically print guest receipts, according to a former employee.

Target No Longer Automatically Prints Gift Receipts?

Target No Longer Automatically Prints Gift Receipts?

Reader Jennifer reports that Target doesn’t seem to be automatically printing gift receipts at the bottom of the receipts. Clever way of discouraging holiday returns? Target’s official policy is no returns without a receipt