I guess you could try to prepare your robbery schedule based on Foursquare and Twitter updates, but a former Royal Caribbean Cruise Line employee found a much easier way: she accessed the cruise line’s reservations list, wrote down the addresses of passengers and the dates they’d be on the cruise, and handed the list off to her husband. She’s being charged with 24 counts of burglary, while her husband will be charged soon. [More]
reservations
No One Has The Power To Cancel Your Hotel Reservation Made Through An Airline Web Site
By 4.3.10
Booking a hotel room through an airline’s web site can lead to a roach-infested, unacceptable hotel experience, as reader Bruce learned recently. Nick tells Consumerist that he had a similar Kafkaesque hotel booking experience booking a Super 8 reservation through Continental Airlines. He learned that no one at either the airline or the hotel had the power to change his reservation–even though he was trying to cancel the reservation months in advance. [More]
Harrah's Las Vegas Resorts Say No To Resort Fees
By 1.13.10
If you don’t like the idea of paying a resort fee the next time you visit Las Vegas, make sure you check out the various Harrah’s Entertainment resorts. Today they sent a press release to travel blogger and temporary TSA aggravator Chris Elliott in which they state that all of their Vegas resorts “exclude mandatory resort fees.” [More]
Watch Out For Undisclosed Resort Fees When Using Sites Like Priceline
By 12.28.09
Travel consumer advocate Christopher Elliott has a new post about an undisclosed $15/day “resort fee” that Trump International Hotel Las Vegas plans to tack onto a customer’s bill. The surprise is that the customer reserved the room through Priceline, and thought when he made the reservation that Priceline was telling him the final room rate. [More]
Expedia Drops Fee For Booking By Phone
By 11.5.09
This morning, travel service Expedia announced it will abandon its book by phone fee, which it first implemented last May. This makes it the only major online travel agency to not ding customers with a fee for booking flights over the phone, notes consumer travel advocate Christopher Elliott.
Rent A Truck From U-Haul If You Want To Stay Put
By 6.24.09
Chris and his wife moved recently. To do so, they rented a truck from U-Haul. They planned ahead, booked their truck in advance, and did everything correctly. They just had the audacity to request a truck that wasn’t located an hour away from their new home. This was apparently too much for the U-Haul infrastructure to handle.
By 6.5.09
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The next time you’re looking at hotels online, try www.biddingfortravel.com and www.betterbidding.com. Our readers recommend both sites for helping you figure out which hotels you’re being offered on Priceline or Hotwire. (Thanks to bohemian and picantel!)
US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award
By 2.16.09
Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You’ll see firsthand how CSRs from the two airlines can play the “it’s not our responsibility” so well that even a devoted Amex Travel rep can’t get them to solve your problem.
By 2.16.09
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You want to know why some restaurants charge a fee to cancel a reservation? Because of jerks like this, who makes reservations at up to 10 restaurants at a time so that he can choose which one he wants on that special night. Don’t be this guy. [Des Moines Register] (Thanks to David!)
(Photo: wili hybrid)
Four Reasons Not To Book Your Hotel Room Through A Third-Party Site
By 1.31.09
You won’t get the best deal booking your hotel room through third-party sites like Expedia or Travelocity, according to an anonymous hospitality industry insider. Inside, four excellent reasons to book directly with a hotel to guarantee the best rooms at the best prices.
By 11.18.08
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Over on Elliott.org, a woman describes how her $29 Days Inn room ballooned to a $180 charge when the hotel’s owner refused to honor the deal, and what she did to get the difference refunded. [Elliott.org]
Hotwire Facing Possible Class Action Lawsuit For Selling 2-Star Rooms As 3-Star
By 5.30.08
A reader forwarded us an email that indicates a class action motion is being prepared against Hotwire, the discount travel company, for promoting hotel rooms at artifically high ratings. On Hotwire, you can’t preview the hotel before booking, so the star rating is really all you have to go on—and there’s at least anecdotal evidence online that Hotwire has been known to be more lenient in its rating system. Though Ryan says he’s gotten some good deals through Hotwire, he adds, “I do recall booking a room around Christmas in the 2.5 to 3 star range and getting La Quinta (which as we all know is spanish for ‘near a Denny’s’), which is listed as a two star hotel.”
Raleigh Restaurant Requires Credit Card For Reservation, Then Charges $20 Per Person Who Doesn't Show
By 4.14.08
It’s common for restaurants to not seat a party until everyone has arrived, but here’s something we’ve never seen before: requiring a credit card to make the reservation, then charging $20 per person who doesn’t show up—but still refusing to seat an incomplete party. When Matthew tried to get his party of ten seated without two of the people—basically saying he’d pay the $40 to get out of the bar and at a table—management refused. We think this restaurant doesn’t like its patrons very much.
Contact Info For Westin Casuarina In Las Vegas
By 4.4.08
If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company’s president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses.
Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men
By 4.3.08
Randy saw our post earlier today about the Westin Casuarina in Las Vegas and wanted to share his own experience with them. In honor of the Casuarina’s increasingly sketchy reputation, we will add lightning to their photo.
Booking Reward Travel On Continental Airlines Will Give You High Blood Pressure
By 3.25.08
Reader Mike has lots of frequent flier miles that he’d like to cash in with Continental Airlines. As he found out, this is extremely difficult. Here’s an email he sent to the CEO of Continental, Larry Kellner:
U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation
By 1.20.08
U-Haul has settled a class-action suit by agreeing to pay customers $50 each time they fail to honor a confirmed reservation. The settlement comes after an appeals court agreed that the rental giant had “engaged in fraudulent practices.”
