reservations

Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

Holiday Inn's Online Reservations Are Non-Refundable?

Holiday Inn's Online Reservations Are Non-Refundable?

Make sure you read everything you click, warns reader Jason:

Just a tip to pass along that I am finding out the hard way…

Delta Canceled My 10AM Flight Over 3PM Snow Storm, Can I Get  A Refund For Hotel Reservations They Ruined?

Delta Canceled My 10AM Flight Over 3PM Snow Storm, Can I Get A Refund For Hotel Reservations They Ruined?

Andrew writes:

American Airlines' Retarded Computer

American Airlines voice recognition seriously rides the short bus, as shown in this video where Paul Seth tries to confirm his flight from New York to LA. Instead, the computer wants to send him to Belgrade.

Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?

Could We Really Hold The Ritz Carlton Their $.01 Per Night Typo?

Regarding Ritz Carlton not honoring a 1 cent reservation, Mark dug up more contract law, ran it by his professor, tossed it off to a legal mailing list, and turned up some interesting bits.

Ritz Carlton Won't Honor $.01 Per Night Reservation

Mark’s sister found a room at the Ritz Carlton in London for just one penny per night on Hotels.com, only to have it snatched away.

U-Haul’s Reservation System is Useless

    I spoke with an incredibly helpful and polite female rep who helped me with my quote, which was in the neighborhood of $225 including unlimited miles at the time. I made careful notes while on the phone, referencing her name, my confirmation number, and all the other pertinent information for renting the truck.

More Uhauls Of Shame

Blah blah blah Uhaul wouldn’t rent me a Uhaul because I’m too much of a slacker to show up on time. That’s what ran through our brains when we first read Christopher’s letter. Then we stumbled across this gem.

U-Haul’s Voodoo Reservation System

U-Haul’s Voodoo Reservation System

Shrink a head in a pot, rub your skeletally-painted hands together and evoke ancient jungle spirits for their gris gris: exactly what sort of voodoo do you have to perform to get U-Haul to give you the right truck?

Explaining Bad Service So Even A Corporate Jackass Can Understand…

Explaining Bad Service So Even A Corporate Jackass Can Understand…

Unless distilled into bullet form and supplemented by graphs and matrixes, the average corporate executive can not even being to feel this human emotion called ’empathy’ for their customers.

Travelocity Atrocity

Turns out the Travelocity Guarantee isn’t that. Think of it more as a courtesy statement of what you might expect to pay should Travelocity have all its shit together. This guy recorded a call he had with a Travelocity supervisor. He wanted them to honor the agreed-upon price. They didn’t.

Upgrade Travel Unravels The Hotel Metasearches

Upgrade Travel Unravels The Hotel Metasearches

The Upgrade Travel blog has posted part two of its “Disaggregating The Fare Aggregators” series, this time taking on hotel metasearches and putting them through their paces.