Lender EZCORP Must Pay $10M In Refunds, Fines For Illegal In-Person Debt Collection Practices

Lender EZCORP Must Pay $10M In Refunds, Fines For Illegal In-Person Debt Collection Practices

A small-dollar lender has been slammed with a top-dollar penalty by federal regulators who say that the company’s debt collection practices violated the law.  [More]

Angie's List

Angie Of Angie’s List Defends Policy Of Removing Negative Reviews If Customers Get Refunds

If a company offers you a refund after you post a negative online review of your transaction, does that make your original comment any less valid? According to Angie Hicks of crowdsourced review site Angie’s List, once your dispute with a company is resolved, you should only be allowed to say nice things about the company. [More]

People Holding Onto RadioShack Gift Cards Can Now File Refund Claims

People Holding Onto RadioShack Gift Cards Can Now File Refund Claims

If you’re one of millions of consumers holding on to an older RadioShack gift card, listen up: the retailer has begun the process of issuing refunds for the balance of those cards — totaling $46 million.  [More]

Steven Depolo

Regulators Take Action Against Online Lender For Deceiving Borrowers On Default Charges

When a company’s name has the word “integrity” in it, you may assume it’s a wholesome, truthful operation forthcoming with information that its customers would find beneficial. That apparently wasn’t the case with Integrity Advance, as federal regulators accused the short-term online lender of deceiving borrowers about the true cost of its loans.  [More]

West Virginia Sues VW Over Deceptive Advertising For Vehicles Equipped With “Defeat Devices”

West Virginia Sues VW Over Deceptive Advertising For Vehicles Equipped With “Defeat Devices”

Since the Environmental Protection Agency revealed that Volkswagen had rigged its “clean diesel” to cheat on emissions tests, a number of consumers and cities have sued the carmaker. Now West Virginia becomes the first state to join the list of those alleging the company tricked car-buyers into paying thousands of dollars more for supposedly environmentally-friendly vehicles. [More]

“Make VW Pay” Campaign Seeks Rebates For Consumers Tricked Into Buying Recalled Clean Diesel Vehicles

“Make VW Pay” Campaign Seeks Rebates For Consumers Tricked Into Buying Recalled Clean Diesel Vehicles

While the nearly 500,000 recalled Volkswagen and Audi vehicles may be considered safe to drive, many owners of these cars feel they were tricked into buying them by VW’s “clean diesel” marketing. A new campaign is calling on the carmaker to buy back all of those vehicles — and to refund the owners the full retail price for their cars. [More]

Safeway To Refund Customers $30.9M For Online Ordering Overcharges

Safeway To Refund Customers $30.9M For Online Ordering Overcharges

Nearly nine months ago, a federal court in California ruled that Safeway must refund customers the amount of money they were overcharged when the company broke its own terms and conditions by marking up prices of items ordered online. We finally know how much the supermarket chain will hand over: about $30.9 million. [More]

(Mike Mozart)

Bread Recalled Because Broken Light Bulb Is Not Supposed To Be An Ingredient

When crafting a tasty sandwich for lunch, the one ingredient you don’t want to forget is a broken light bulb. Wait, what? Shards of light bulb certainly don’t belong in our digestive systems, that’s why Bimbo Bakeries has issued a recall of several types of bread. [More]

(Boris Sverdlik)

Company Offering Deferred-Interest Loans For Dental Work Must Repay $700K To Consumers Over False Claims

Getting a root canal, a crown replaced, or even a simple filling at the dentist can really drain your bank account, especially if you don’t have insurance. That’s why a growing number of dental offices are offering third-party financing to patients. But sometimes these loans offer terms that are too good to be true. [More]

Citi To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holders

Citi To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holders

Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders. [More]

(Brad Clinesmith)

Citizens Bank Must Pay $31.5M In Fines, Refunds For Failing To Credit Full Deposit Amounts

Several federal agencies teamed up like your favorite buddy-cop movie to bring down the bad guy today. In this particular case the bad guy was Citizens Bank, which must now pay a total of $20.5 million in penalties and $11 million in refunds to the owners of accounts it allegedly failed to credit for full amounts of deposited funds. [More]

YotaPhone 2 Cancels U.S. Version, Offers Refunds Instead

YotaPhone 2 Cancels U.S. Version, Offers Refunds Instead

It’s easy to understand why gadget fans were interested in the Yotaphone 2: it’s an Android smartphone with a regular touchscreen on the front and an e-ink display that can display widgets or function as a power-saving regular screen on the back. When the company behind the phone announced in May that a U.S. version compatible with our LTE networks here in the US would become available, lots of people stepped up to place orders, including reader Steve. [More]

(cmorran123)

Citibank Must Pay $700M Over Illegal Marketing, Collection Practices

The Consumer Financial Protection Bureau ordered Citibank and one of its subsidiaries to pay $700 million in relief to more than 8.8 million consumers for engaging in a string of illegal credit card practices, including deceptively marketing and billing for debt protection and credit monitoring services, and misrepresenting fees related to debt collection actions. [More]

Victims Of Debt Collection Scam To Start Receiving $4M In Refunds From FTC

Victims Of Debt Collection Scam To Start Receiving $4M In Refunds From FTC

More than a year after the Federal Trade Commission settled charges with a massive debt collection operation that extorted payments from consumer using false threats, those affected by the deceptive practices are finally seeing a bit of restitution in the form of checks totaling $4 million. [More]

Care.com Bans Members Without Investigating Complaints Against Them First

Care.com Bans Members Without Investigating Complaints Against Them First

We live in a world where consumers not only expect instant gratification from the online products and services they pay for, but also instant justice when they believe they’ve been wronged. That’s why a growing number of websites now take a “shoot first, ask questions later” approach to complaints — removing content, and locking down accounts before they investigate. While many sites try to balance this preemptive practice by allowing affected users to appeal, that can’t be said about one prominent site that connects users with professional caregivers. [More]

PayPal Must Pay $25M In Refunds, Penalties For Illegally Signing Customers Up For Online Credit Product

PayPal Must Pay $25M In Refunds, Penalties For Illegally Signing Customers Up For Online Credit Product

The Consumer Financial Protection Bureau alleges that online payment platform PayPal signed up customers for PayPal credit accounts without authorization, forced customers to use this credit line instead of their preferred payment methods, and failed to address disputes. As a result, PayPal will pay a total of $25 million in refunds and penalties. [More]

(Mike Mozart)

Class Action Suit Filed In California Over Wells Fargo’s Alleged Customer Account Abuses

A lawsuit filed earlier this month by the city of Los Angeles accuses Wells Fargo of pushing employees to engage in fraudulent conduct with regard to consumer accounts in order to meet the bank’s sales quotas. Now, one of those customers has filed his own lawsuit against the San Francisco-based bank alleging the same misconduct deceived and defrauded consumers across the country. [More]

(Taber Andrew Bain)

Los Angeles Sues Wells Fargo Over Unfair Customer Account Conduct

The City of Los Angeles has filed a lawsuit against the largest bank based in the state, accusing Wells Fargo of a plethora of unfair practices including encouraging employees to open unauthorized consumer accounts and then charging those accounts phony fees. [More]