Hey, remember that debacle in 2011 when Best Buy waited until a few days before Christmas to cancel many orders placed during the Black Friday frenzy? Groupon doesn’t. They offered a great deal on a Nexus 7 tablet through their Groupon Goods site on Black Friday, and kept promising that it would be on customers’ doorsteps by Christmas. Then they canceled the orders. [More]
Silly Bryan: he got this idea in his head that “In Stock – Delivered in 3-5 business days” on the Google Nexus 7 ordering page meant that he could order a tablet and it would be delivered in 3-5 business days. He needed it within five business days, and placed an order. Instead of the promised two business days for processing, the tablet was set to ship out on Thursday when he’s leaving for the trip on Sunday. 2nd Day Air wasn’t going to work.
Are you buying a product from Google’s Nexus line as a gift this holiday season, or for an upcoming special event? It’s too late for reader Joan, but she wants everyone to know that you should probably make your purchase from somewhere with a looser return policy than the Google Play store if your gift-giving occasion is more than two weeks or so away. That’s because you can’t return items more than 15 days after purchase unless they’re defective. [More]
Perhaps irrationally, Robert thought that because the Staples website said that the tablet he desired was “in stock” at the nearest Staples store, that meant that it would be available for purchase. You can’t be too sure, so he called up the store. Yes: they had three tablets! Score! He drove to the store to bring home his precious, precious Nexus 7. The very same employee he had spoken to on the phone dispatched someone to get the tablet, and he was told that there were none in stock.
If you’re in the market for a tablet this holiday season, especially one for one of your butterfingered kids or your accident-prone parents, you’ll probably want to know how well Apple’s new iPad Mini and the Google Nexus 7 survive when dropped on the ground. [More]
Last week, we shared with you two discouraging tales of terrible customer service from Google. It’s not that the people who answer the phone when you order the Galaxy Nexus or Nexus 7 aren’t friendly. They are. They just can’t do anything to help their customers, who have been waiting for their devices. And waiting. Reader Phil grumbles that he’s still waiting for his order to leave “processing” status after a few weeks, and he could go buy a better device for the same price elsewhere instead of paying more to have a delayed order he can’t cancel directly from Google. [More]
Google does many things very well, like selling ads against your e-mail and designing mobile operating systems. What they’re not all that good at is customer service. Trey was really excited to buy the Nexus 7 tablet direct from Google. Great tablet, great price. The problem was that he would have to get his tech support directly from Google. That doesn’t seem like such a bad idea… unless you’ve tried to deal with Google’s tech support.