Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine’s Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers.
microsoft
Executive Email Addresses For XBOX Complaints
By 2.8.08
If you have a problem with your XBOX and you want it heard by senior executives, here are some dudes to blast it to:
By 2.8.08
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866-506-3826 is an escalated XBOX support number where they all speak English.
Walmart Sample XBOX 360 Demonstrates The Red Ring Of Death
By 2.5.08
Reader James says:Just went down to my local Wal-Mart the other day (La Quinta, Ca) and saw a Red Ring Of Death xbox 360 on display… thought it was worth a picture.This isn’t exactly a ringing endorsement of the product, is it?
Reach Tier 3 XBOX Escalations
By 2.5.08
If Microsoft has already given you a reference number for your XBOX complaint, you can kick it up to Tier 3 escalations. Their employees are from America! [More]
Proposed "MicroHoo" Merger Has Privacy Implications
By 2.5.08
Microsoft has been trying to make Google seem like a threat to privacy, when in fact it’s both of them,” says Jeff Chester, the executive director of the Center for Digital Democracy (CDD). “We may now have two companies that will rival the National Security Agency in their ability to compile detailed profiles of users wherever they go online.”
By 2.4.08
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Yahoo is re-opening talks with Google about a possible business alliance in an effort to rebuff Microsoft’s takeover proposal, which Yahoo says undervalues the company at $31 a share.
By 2.1.08
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Microsoft is interested in buying Yahoo! [Ars Technica]
Emailing Bill Gates Results In New XBOX
By 1.26.08
Jon writes:
I was one of the first to get an Xbox 360 when they came out, paying way more than I should have. I had problems with the console right out of the box and after weeks of haggling with their normal customer service department, I was contacted by their escalation department. Within a week, my problems were solved and they sent me a bunch of free stuff (games & controllers). Fast forward two years, and I’m having the same problem. I emailed both Bill Gates and Kathleen Hogan(Corporate Vice President, Worldwide Customer Service, Support and Customer and Partner Experience) yesterday…
Video Game Industry On Nitro While Music Cries Alone In The Dark With No Friends
By 1.18.08
The video game industry is on fire! Wooo! Sales are up! Times are good!
In December, Nintendo had its biggest month ever with the hot-selling game system. Holiday shoppers bought 1.4 million Wiis, according to sales data released Thursday by the NPD Group. The Wii’s success helped drive the video game industry to a record-setting $17.9 billion in sales, about 43% higher than 2006’s $12.5 billion, which was also a record.
Meanwhile the music industry isn’t having such a fun time. Sales are down. People are getting fired at EMI and the Rolling Stones are all pissed off about it.
AT&T: We Only Support Windows And Internet Explorer, No Safari
By 1.16.08
Reader Jen was having a hard time using AT&T’s website. She says, “It was very slow, I was asked to log in several times, the fonts unreadably small in places (and not just fine print, either).”
Scratch Too Hard On Your XBOX Live Card? Microsoft Won't Tell You The Code
By 1.14.08
Microsoft sells scratch off cards that contain codes you can use with XBOX live. Trouble is, if you get overzealous and scratch off the code along with the scratch-off stuff—you’re out of luck.
Microsoft Customer Service Calls Back 10 Years Later
By 1.14.08
On 1/8/08, 10 years after he placed a call to Microsoft tech support, they called Brian back to see if his problem had been resolved. Are they just that backed up? Latent Y2K error? Phishing attempt? The truth is much more banal, and potentially, more frightening. See if you can figure out the solution before continuing on to the answer…
Google, Yahoo! And Microsoft Reach Settlement Over Illegal Internet Gambling
By 12.20.07
The companies were accused of receiving money from online gambling businesses to advertise illegal betting from 1997 through 2007.
6 Months Later, Reader Gets New Xbox After UPS Loses His
By 12.14.07
Dan, whose Xbox360 was “lost in transit,” spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey…
By 12.12.07
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The free Microsoft Vista offer reported by Lifehacker yesterday is now off the table due to high demand. [Computerworld] (Thanks, Melinda!)
Microsoft Releases Dirty Santa Chatbot On Unsuspecting Children!
By 12.4.07
Oh noes! The children! Microsoft released a Santa bot on its Windows Messenger network that had a surprising predilection for swinging the conversation to oral sex.
By 11.30.07
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State of the Console Wars: Wii is still winning, Microsoft is second, and Sony is complaining that they’re not as far back as Microsoft says they are. [Seattle P-I]
