Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that’s come to an end thanks to Dell’s abysmal customer service. It’s been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he’s been on the phone with Dell for a total of 14 hours, he’s watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he’s been locked out of the data on his hard drive, and there’s still no replacement laptop on the way to him. When he copied us on this email, he added, “All I wanted was the computer that I paid for long ago.”
lost
United's Lost And Found Sounds Like A Good Place To Score Free iPhones
By 3.19.09
Jason is one of those people who loses things all the time. He must be like Santa Claus to the people working for United at the San Francisco International Airport, because when he passes through their terminal, he leaves awesome presents behind. We can’t say for certain that a United employee stole his iPhone, but the last he heard of its whereabouts, it had been found by United crew members and was on its way to their Lost and Found—which won’t return his calls or emails.
Missing iPhone Back In Reader's Hands
By 2.14.09
Got the iPhone back now and went to the AT&T store and now activating it via iTunes. Phone seems to be working just the pictures in the camera roll were deleted along with recent calls.
Missing iPhone Mystery Solved By Consumerist Readers In 55 Minutes
By 2.13.09
Wow, that was impressive! In less than one hour after we posted about Dino’s dad’s lost iPhone, Consumerist readers were able to locate his Facebook and Hi5 accounts, track down his name and home address, and even get him to respond via email—something Dino and his dad weren’t able to do yesterday. Dino just wrote us and said “Michael Smith/Emerson” contacted him and promised to return the phone tomorrow.
Update: the phone has been returned!
UPDATED: "My iPhone Is Missing, And Some Guy Is Taking Pics Of Himself With It!"
By 2.13.09
UPDATE 2: the phone has been returned!
14 Weeks And Counting, But Limited Edition Zune Still Not Fixed
By 1.5.09
The 30-gig Zunes may have temporarily revolted last week, but Brooke’s limited edition 80-gig Zune has been MIA for over three months now, apparently lost in that magical ever-transitioning Zune world from the commercials. (It just keeps falling through floors and walls and swimming pools.) Maybe someone at Microsoft can take a look at what Brooke’s had to go through so far, and get back to her with a real answer?
Amazon Replaces And Expedites Order That USPS Lost
By 12.28.08
Our reader ordered some gifts from Amazon in early December, only to have the post office lose them right before Christmas. Amazon saved his Christmas by overnighting a new package at no charge.
Disney Employees Dig Through Trash To Find Couple's Lost Wedding Rings
By 4.24.08
While on vacation at Walt Disney World, Paul and Karen (well actually just Paul) accidentally threw out their “engagement, wedding and five-year-anniversary rings.”
Hotel Monaco Denver Doesn't Care What Happened, They're Locking You Out Of Your Room, Enjoy Your Business Trip
By 3.6.08
Rebecca is—as this story is being posted—locked out of her room at the Hotel Monaco in Denver, Colorado, where she’s attending a work related conference. She accidentally left her wallet and cell phone in her husband’s car on the way to the airport, so she’s trying to make do with a passport and debit card that she had on her when she realized what had happened. Hotel Monaco told her she had to have the room paid for by 5pm today, but while she was attending the conference this morning they changed their minds and locked her out at 12 noon.
Only 3 Of 26 Items Turned In To NYC Transit Workers Made It To The Lost & Found
By 12.14.07
“Obviously, the results are disturbing,” said the inspector general, Barry L. Kluger. He added that the investigation was not meant “as a sting operation” and that it was not possible to know if the missing items were stolen by transit employees or simply “wound up in the bottom of a drawer or in a wastebasket.”
"Why I Never Want Anything To Do With Verizon Ever Ever Again"
By 12.11.07
Verizon is finally installing FiOS in my area. But I’ll never use it. I’ll never sign up for another Verizon account in my life, and I’m encouraging my parents to change to a different service when their Verizon cell contracts end soon. Over the course of eight months, I’ve become completely appalled at the horrible customer service I’ve gotten from that company.
American Airlines Baggage Chief: "There's A Lot Of Opportunity For Failure"
By 11.21.07
The New York Times is taking a look at American Airlines’ recent effort to improve their checked baggage operation. Who would have thought that dirty printers were causing lost baggage?
Workers at American found that printers that produce adhesive tags for bags were often dirty. That made bar codes hard to read, leading to misdirected bags. Regular wiping of the printer heads helped, but even with a clean printer, the bar code readers are only about 90 to 92 percent accurate, said Denise P. Wilewski, manager of airport services for American here.
California AT&T Customers Will No Longer Have To Pay For Calls Made On A Stolen Phone
By 10.11.07
The California Attorney General has announced a settlement with AT&T that ensures that California AT&T customers will no longer have to pay for calls made on a stolen phone, a complaint that often comes sailing into our inbox, but has no easy fix.
Haven't Checked Your Safe Deposit Box In 3 Years? California May Have Seized Your Stuff
By 7.2.07
Years ago, Carla Ruff stored her grandmother’s jewelry and a file of personal documents in a safe-deposit box at her bank in San Francisco’s Noe Valley, thinking they would always be there when she wanted them.
Airlines to Face Higher Baggage Liability
By 1.30.07
Your lost baggage is worth a bit more due to a new rule issued by the Department of Transportation. They’ve raised the liability limit from $2800 to $3000, in an effort to keep pace with inflation. The new limit will go into effect Feb. 28, 2007 and it is estimated that the new rule will cost airlines an additional $2.6 million per year in payouts to passengers. —MEGHANN MARCO
